“We were not issued with a ticket when we parked up. Which caused us problems when we tried to exit the car park on our return. I phoned up at the gate and the operator could not find the booking . We provide him with license number and booking ref number and he could still not locate booking.We returned late evening and thought the lighting in the car park was insufficient.”
“The main benefit is that the parking is very close to the terminal. Otherwise it doesn't have a lot to recommend it - signage is terrible both going in and trying to get out again, and the automated system didn't recognise my pre-paid booking on departure.”
“This is sold as meet and greet, yet no one meets you or greets you, you do it all yourself. Rename it self parking and I’d leave a more positive review as the system works well”
“Booked online. Camera didn't recognize number plate. But pressed the button and operater sorted out the barrier. Unfortunately that made for a slight worry about getting the car back out at midnight a week later. And yes the machine didn't read the ticket- so we were stuck in the carpark. I tried over and over again- fortunately somebody let me out! I'm sure it was a one off but maybe stay in the other carpark next time!”
“Parking itself OK, but huge puddles in car park - maybe blocked drain?
Also neither barrier worked on exit and big queue formed. Had to wait for technician to open.
No signs to exit where I was parked so had to guess direction”
“The car park is fine to get into and convenient for the airport. Getting out is another matter! We spent ages trying to find the way out, we arrived at 11.45pm so it was dark. We couldn’t see any signage pointing to the exit and followed arrows on the road in the hope they would lead us to the exit which they eventually did to the only exit sign which is right at the far end of the car park which is poorly lit too. But we wasted about 7 minutes which may well have taken us over our allotted parking time. Then we attempted to get out using our ticket but the machine kept saying it didn’t recognise our valid ticket. After 3 attempts someone came over the intercom telling us to fold the ticket to show only the QR code and this worked, but again this took time which at the end of a long day travelling was not welcome and a little frustrating.”
“Meet and Greet was really good but the signage and directions at the airport were very poor and confusing which takes you to the wrong car park when using the airport for the first time”
“Ok for the price, hardly any marking on the floor or exit signage. A handful of cars including myself couldn’t find the exit. This also didn’t help it was in the dark, little or no street lighting. Adequate parking spaces and seemed safe enough, left my car for a few days.”
“I paid for Fast Track parking, right next to the airport.
I assumed I would go to the main airport parking.
I was by the multistory car pk but no sign for Fast track parking - no mention of a different entrance on my emails I received from them, and I missed the sign back on the main road, because I wasn't expecting one - as no mention on emails.
Cost me an extra £5 to get out of the short stay car pk, as no other way out.
Really annoying, as it cost me an extra £5 and half and to work out how to get to correct car pk half a mile away.
I notice 2 other card by multistory doing the same as me.”
“Second time I have used the car park after pre booking. Second time the barrier has not opened on arrival. Second time I have had to take a ticket. Second time it has tried to charge me an additional £90 on exit. Second time I have had to speak to the grumpy operator on the button. Makes me wonder if it will happen a 3rd time”
“I've used this twice now in a few months, and it's OK. However, I use a mobility scooter, and the screens and instructions aren't accessible. Also, a few wider disabled spaces near the office should be available, and the car parked so that I can get my scooter into the boot without having to move the car out of the space . I would hesitate to use this service in future without accommodations for disabled drivers. Luckily, I was able to ask other drivers for help each time, but can't count on that.”
“Pre-booked a long stay car park, on arrival signage should be improved. Took a ticket to open the barrier. would have expected the barrier to open automatically as pre-booked. On departure the exit barrier did not recognise my number plate so I inserted my ticket. The screen informed that a fee of £155.00 was due for parking. Seem like ANPR was not working. Knowing it was an error I pressed the call button. A very helpful gentleman answered asking me for my registration number, I gave it only to be told it was not on his system. he subsequently asked for my booking reference number which did identify me. He then had to open the barrier for me. Out at last!”
“We used the meet and greet car park but because of poor signage we missed the entrance and had to go to the next carpark to turnaround that cost us £5. There was no meet and greet, it was all self service, which was differen t to what we were expecting. The collection of the car was quite straight forward and now I know where it is and what to do I would use it again.”
“Meet and greet very difficult to locate as there are no clear road signs at entrance to Airport. We wasted almost half an hour trying to find it.
However once located everything worked well”
“Used “ Meet and greet “ and the postcode given meant I spent 40 mins driving round the airport in and out of 2 car parks which I had to pay for.2 very helpful security men asked me to follow them to the car park otherwise I I may have missed my flight. Perfectly happy with the parking and pick up ONCE I GOT THERE !!!!!”
