Even though I had prepaid when I booked into the long stay car park the barrier would not go up upon trying to exit until I paid again. Trying to get a refund was a nightmare. Trying to find s contact number to speak to someone is nigh on impossible. I had to email at least 4 times until I was contacted got my £50 refund. Finally someone rang me. Promised if be reimbursed with in ten days. I was not refunded and had to start process again. Finally a young stroppy customer adviser contacted me and finally after another ten days I was refunded. The telephony system is designed to prevent customers speaking to anyone. Poor experience. Was very unhappy