I booked my car into what I thought was the multi-storey car park (paid £60+) because the on-line advert said 30 - 60 seconds from terminal only to follow signs and end up against the fence by the end of runway. In the terminal building I asked the ladies on the Information desk how I exit the car park on my return and how the machine would know that I had pre-paid - just put the ticket in the barrier machine and it will read the registration number on the ticket was their reply. Upon return, which was at 3:00am due to a delayed flight from Geneva, I left my wife outside the terminal (she has a medical condition which prevents her walking distance) and went to get the car. As I was passing the multi-storey car park office I spoke to the gentleman on duty who informed me that the ticket I had was of no use and that all it would do is ask me for is money - I'd already put the ticket in the machine inside the terminal and as the man said it asked me for £67. When I told him what the information ladies told me he said they didn't know what they were talking about!!!!!!! I gave him my booking reference number and he let me out of the car park. All in all not the best experience at 3:00am. And to top it all you have spelt my name wrong on your survey request - QUALITY to the end!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!