I was delayed due to a bomb scare in Bergerac there was no possibility of telephoning or emailing hey Jude was no help, no amendment through manage bookings. I assumed that you would have just charged the extra but when I got to the barrier I was told I needed to go to the pay booths but there were then vehicles behind me. Surely it is not unreasonable to expect that you would be able to telephone from abroad? On a separate point what relevance do the following survey questions have? - delivery on time? Who made the delivery? Was the item damaged? How many days did the delivery take?