Liverpool Airport advertise Fast Track Parking as "ultra-convenience and exclusivity! A guaranteed space and a covered walkway that leads you to your own Terminal Entrance" but what they don’t tell you is that the “special terminal entrance” is locked each evening at a time when inbound aircraft are still arriving with passengers who might expect it to still be open. The problem I’m told is that security are instructed to lock the door when the last departing flights check in has closed. I’ve looked at two days inbound and outbound flight schedules (today and yesterday) and according to my calculations there are 21 flights (circa 3000 people) that are likely to arrive on flights that are too late to use the “special terminal entrance” during that 2 day period. I recognize that not everyone will have paid for Fast Track Parking but I’m quite sure that those who have will not have been notified of any restrictions for using the “special entrance”. I felt particularly annoyed for a wheelchair user who was looking after the luggage while his wife went looking for a member of staff to open the door. I’m a pensioner with limitations but at least I can still walk back and go round the outside of the terminal building however I wouldn’t need to if the Airport had been clear about its restrictive policy when I was making the booking. I wrote to Liverpool Airport more than a week ago asking for a full refund of my parking fees but received a negative response together with an explanation that the door was locked at a time dictated by security policy which is not being shared with customers at time of booking. I have asked for my concerns to be escalated to Liverpool Airport CEO and would encourage others to support my efforts to encourage Liverpool Airport to keep the access doors open until “close of business” or provide full refunds to all customers who are impacted by this poorly thought through solution.