The Meet and greet is not a personal service, as it infers. The sineage direting you too the greet location is poor off the dual carageway. We ended up having to go onto the short term drop off park twice and paying £5/time due to no entry to the meet and greet car park, while we worked out where the access road was. When we arrived at the meet and greet location it is an automated service and not a human in sight to greet us, so the term meet and greet is totally misleading. Not a fantastic first experience for an elderly couple and just added to the stress of travelling.