“The car park was easy to access, but there was very few spaces available and the delay almost cost us a missed flight. The exit signs are very confusing and limited light also was a negative. leave plenty of time to park up .”
“Our car broke down on way to airport so we could not use our 2 week booking. Not allowed to cancel any of it. Having to still pay for 1 or 2 days would have been fair. No refund feels like robbery.
Jim”
“Poor signage to find the car parking.
Rude member of staff female on the car park barrier whom we spoke to on arrival to park the car- we were told at the wrong car park but was not given advice where to park correctly then phone was put down. Lots of cars now behind us so we pressed the tannoy again only to be told to reverse!!!!
Shocking customer care. We asked another traveller in the queue who advised us where the long stay parking was.
We tried to report the matter on arriving in the airport but was told no customer liaisons office?
On return to car park after trip again the barrier would not open on scanning the issued ticket- this time the chap was very helpful.
Poor experience of first time using Liverpool airport”
“Simply brilliant I have 2 children with SEN and it went perfectly very easy access to a very well organised airport. I would always book LJLA from now on for that reason. Thank you.”
