“I was disappointed to find that I had booked the larger car park by mistake, previously I had booked the car park opposite the terminl building. This time I was on the other massive park where ther appeared to be no blue badge parking and I eventually found a space at the far end. Very disappointed.”
“Smart Park is too far from terminal and difficult to find a space. Have ongoing query as I was charged a small extra amount on arrival and another on departure although I had paid in full. Prefer the long stay car park opposite the terminal.”
“The car park itself was absolutely fine
Getting to the carpark was a nightmare, we used the postcode given on the confirmation and it took us and a lot of other people to the wrong carpark.
This caused a nightmare as cars were trying to reverse with no where to go
when we arrived at the correct carpark the same thing was happening here, cars who were at the wrong car park were stuck at the barrier as there was a long line of traffic behind them.
This was at 5am in the morning it would be worse later in the day.
This is obviously a common problem which needs sorting, in busy periods the barriers should be manned”
“Myself, friend and our two 11 year old children found it extremely difficult to locate where to go to collect our car where arriving back at 3am. There was no meet and greet signposted when you leave arrivals and no staff to ask (see picture) It took us over 20 minutes walking around in the dark in the middle of the night before heading to the right location. Having used Manchester meet and greet multiple times because of the ease of travelling with children, I found our Liverpool experience disappointing.”
“Entered the car park very early in the morning so it was pitch black, barrier opened no problem as we’d prepaid. We followed other cars in. We were led to a dead end so all cars had to do a U turn as all spaces were full, and find somewhere else. Poor signage and very small spaces. Expensive and poor layout.”
“Not impressed that the 'fast track' queue only queue jumps the assisted lane. Disabled people and parents with young babies in prams being pushed infront of with no staff overseeing it didn't sit well with me.”
“Meet and Greet ??!!! No one met us or greeted us, needs to be renamed Drop off and pick up.
Cannot comment on customer service as it was non existent.”
“I booked the 'multi-story and short stay' car park for 3 days. When I came back I could not get out of the car park. The person who answered the intercom was rude, aggressive, insulting, condescending and of very little help. He spoke to me like I was an idiot and then held me to ransome by reducing my alleged penalty parking fee of £116 (he maintained I was in the wrong car park) to £14 before he would let me out.
Naturally I paid this in order to go home, but I object to being over charged regardless of how small the amount is, and the way I was spoken to was totally unacceptable. I have no idea who this member of staff was, and this anonymity has undoubtedly emboldened their awful attitude. Had this been a face-to-face conversation I am sure they would have behaved more empathically. Incredibly unprofessional. They may get away with this with the large numbers of tourists who come through Liverpool, but I am a resident and use the airport several times every year.
This character needs to be identified for advice, guidance and customer service training. They harm the reputation of our great city and our fledgling but ever growing airport.”
“We were unable to find the ParkSmart car park that we had pre booked. The postcode provided directed us to the long/medium/short stay car parks. After driving around, we eventually ran out of time as our flight was due. We had to park in the long stay car park thus e currying a further fee for parking. It has now cost us approximately £180 to park for 4 days. I have emailed you to ask if there is anything you can do by way of some reimbursement but I have not received a reply.”
“Parking is easy but only if a couple of rules apply. At the time of booking it wasn’t clear what car park we had booked in and so we went to the wrong parking area. Next, if you’re going to make people walk 10 minutes pushing a 23kg bag please make the pathway smooth. !!!!!!!”
“The car park prices for the drop off/ pick up area are absolutely scandalous!!
The jump in prices from one allotted time to the next cannot be reasonably justified. Basically, you have a captive audience,..and you're obviously making the most of it, because there is no alternative,..and you know it. People who frequent the airport view you as nothing less than a greedy, grasping, profiteering company.
Shameful!!”
“The inward parking went smoothly, but as a person with mobility problems, I wasn't directed to, or given the opportunity of booking a dedicated mobility space, if there are any? Therefore, the walk to and from the Aitport from Zone K was very uncomfortable. On my way home (outward) I had booked yo leave from 8pm, allowed extra time, but arrived after 7pm and the automatic number plate recognition said it did not recognise me. I spoke to an advisor, who sounded very suspicious of me and you me through various checks, almost disbelieving despite my showering all her questions, and providing her with my booking reference number (I had printd out my invoice - thank God. She let me out, but her attitude was unfriendly. Yes I managed yo park, but quite a distance from the terminal given my disabilities, as a lonely traveller. Improvements could be made.”
“Terrible. No meeting and greeting. There was no one to help how to follow instructions. Luckily there was a lady who knew where to deposit the keys. the same returning. No one to help.”
“I found my first experience using the Long Term car park quite frustrating. Having pre-purchased my parking all I received was a 'ticket' which showed my booking details and which I could save in my Apple wallet. It never included how the 'ticket' could be used. When I arrived at the entry barrier 'which I thought would open automatically by reading my license plates) I had to take another ticket from the machine to be allowed entry. Prior to collecting my car I tried to determine in the terminal at the pay machine how to use my pre-paid ticket. As there was no attendant I had to press the help button and was then told to drive to the exit barrier and call the help button once again from there. I did that but was then interrogated by the person answering the call as to my details of my pre-purchase -name, date of booking, registration etc. finally the barrier just opened without me receiving any explanation. I would have thought that by pre-paying my parking all barrier actions would be activated my reading my license plates. Really poor overall experience and poor customer service!”
“Perfect location.
However, narrow spaces some not clearly marked
You are using the services of a company with a reputation of scammers to take advantage of the poor marked spaces and to issue fines, will avoid in the future for this reason , the rest of the airport experience is at least 4star”
