“I booked meet and greet as I was travelling on an early flight with only my young daughter so I wanted a stress free service. Unfortunately, it was the opposite. The signs for meet and greet are totally inadequate. I could not find the entrance. I was very stressed about the do not stop signs that are very visible all over the airport (maybe try to put meet and greet signs up as much!!). I ended up driving into the short stay and being charged £5 while I double checked my emails on my booking. There was no clear information. I drove out again to look again. Once I realised I couldn’t find the car park I tried to ring but found no phone numbers only a chat service that didn’t understand my question. After 20-30 minutes I drove into the long stay car park, parked and went into the airport. I was directed to the car park attendant which was also difficult to find. By this point I was close to tears, walking with a small child and luggage in the dark. Luckily, at that point the member of staff on duty was a lovely man called Tommy! He is the only reason I am giving this service any stars. He was extremely helpful. He took me back to my car and drove with me to the meet and greet. This journey took us out of the airport and though the edge of the housing estate behind. It would have been impossible to find. Tommy was very helpful and once I knew where the meet and greet service was it is an excellent service. However, there’s no point having an excellent service if no one can find it. Please put up clear signs.”
“Used meet and greet at Manchester few years back , completely different here . You just park your car and then go inside we’re there is no staff and have to drop your keys and put details to a machine , the barcode didn’t work for us or anyone whilst we was in there . Plus the car park was literally only a matter of minutes closer than the regular long stay car park ( which I will use next time as this wasn’t worth paying any extra money for )”
“The Meet n Greet parking itself was ok although the walk to the terminal isn’t much shorter than the other car parks. The signposting for it is however horrendous. There isn’t any from the main road leading to the airport! I ended up having to drive into the express Drop off Pick up car park and drive straight at at a cost of £5! It was a taxi driver who eventually told me where to go for the MeetnGreet car parking. The whole debacle probably added another 10 or 15 mins to my journey by the time I found it. Staff at the Meet n Greet told me this happens all the time. It is terrible and added to an already stressful drive over to the airport.”
“We used the "new" Meet and Greet which when we eventually found it was in an excellent spot, a very short walk to the terminal and in relative terms was good value for money but why is it not properly signposted?
This is not "new" as we used it months ago and struggled to find it, all other car parking is well signposted but not this and if you follow the other car park signs you are in trouble as we ended up in the long stay and once in you can't get out without paying!
You actually have to turn off before you hit the roundabout with the car parking signs, why not put one at the side of the turning? Even when you get near the car park all the signs are temporary vinyl signs cable tied to the fencing.
Finally when you get in the portacabin to book the car in the signs explaining the process are badly written and confusing and there is no one on hand to help you.”
“Website advertises parking for a week for £39.99. No idea why it cost £46 for 3 days. What criteria do you have to meet to get this deal? Called and guy who answered also had no idea.”
“To give a fair star rating is tricky …! Accessing the parking was simple and straightforward - I even manage to amend my booking for a different vehicle / reg number without any fuss !
Buyer beware - we were unavoidably late returning - I knew we would be 2 days out - when trying to extend the existing booking I realised there is no facility to do this and was charged an extra £70 for the additional 1.5 days ! (which incidentally cost more on its own than the original 4.5 day booking) ….. advice would be, if there’s a risk of delays or flight changes don’t bother !”
“Parked on level 2 of the multi story car park for one week while abroad. Returned to find a nasty scratch along both front and rear doors.
What is the point of advertising that your car parks are “safe and secure” when you take no liability for people bumping into cars and damaging them? That’s not “safe””
“I was very disappointed at not being able to find easily the meet and greet service and had to go through two car parks at a cost in order to be directed to it. (£5.00 for ten minutes)
Also no one met or greeted us when we arrived and that was disappointing as it’s all automated. I will not be using this service again and will let others know how I feel about it too.
Regards
Brian Christian”
“We booked for the greet and meet carpark and we’re sent the postcode by email. Unfortunately on arrival we were completely lost and ended up in 2 car parks and had to pay £5 to get out of one of them. This was extremely stressful for me trying to find someone to ask as there was no one on site at the time. In order to exit the second carpark I found a speaker buzzer on the ticket machine and the gentleman agreed that the directions weren't great as the postcode covers the whole site. He then proceeded to tell me how to get to the greet and meet carpark which we found straight away. There was a member of staff there who was very helpful and showed me how to deposit my key”
“Neither meet nor greet. No staff involved. Confusing computer terminals referring to yellow tags that are actually white. There were a few different people at the same time and we all had to figure out what we were doing together, so it was not just me!”
“MISREAD MY NUMBERPLATE ON ENTERING. PUT A ‘Y’ ON MY TICKET INSTEAD OF A ‘V’. TRIED TO CHARGE ME £96 ON THE WAY OUT.
When I found an exit lane with an intercom, I was let out.
Just one of those things and abnormal for what is normally a well run site.”
“No issues with the car park itself which was fine.
My problem is that due to Easyjet cancelling our flight home and rebooking us over a day later, I had to pay an extra £35 on leaving the car park. This was only evident at the exit barrier after I spoke to a very abrupt lady. I then had to reverse back into the car park causing problems for the cars behind me, then go back into the terminal to pay the extra. I find this unacceptable as none of this was my fault. Ok I can try and get the money reimbursed but it would be nice if the airline and carpark information could be shared to avoid this problem and maybe not charge the customer the extra as a courtesy.”
