“Was not made aware of having to wait a long time for the pre-booked long stay camera to recognise my registration. Pressed button and was issued a ticket which subsequently led to being charged the daily rate as well as the booked charge.”
“Traumatic and extra expensive. Could not find the drop-offf point - First visit to Liverpool Airport for a "Meet and Greet" service I was beginning to panic. Paid £5 twice in the first short term/drop off parking to try to calm myself and get any bearings. The booking e-mail "map" was confusing and any road signage was nowhere clear enough when the traffic busy.”
“not well sign posted and the car park is massive and was really full really struggled to find a space and. i did was as far away as you could possibly get from the airport entrance would not use again plus the spaces for cars are that small your car is going to scratched by someone's car door”
“I've used John Lennon airport on lots of occasions and never had a problem. Sadly my recent use of the carpark was disappointing. The barrier did not go up on entry , the attendant allowed us in .On return the following week we could not exit and the attendant had to allow us out once he did his checks. He was rude and did not offer any apologies for the cameras not recognising our registration.”
“not easy to navagate in or out of the carpark no exit signes or arrown on the tarmac it awas a guess wheere to go where to park and where to leave ......”
“Security men very helpful andctaped my window up as it was left open. Camera would not read my number plate on entry and no reply from intercom at barrier after trying for ten minutes. Pressed ticket button to get in and emailed parking to explain the problem but no acknowledgement of email sent. Left me anxious during my holiday as to what would happen when I tried to exit on my return.”
“No sign posts at all when you arrive at the airport for drop off parking. All other parking clearly marked. We had to pay £5 as drive in to short stay. No where to pull up (double red) to try to navigate.
Made the drop off stressful. Once found all very easy and would recommend. Easy to pick up.”
“Despite booking well in advance was still told to pay an extra £105 upon exit. Had to explain to the man in a box that we had paid already before being let out.
Our car battery had also run down whilst we were away (not the car parks fault!) but there was no help desk or information point to get help. Had to rely on the good nature of the black cab drivers to get out.”
“Long Stay ground parking, EXIT signs are too few and one sign a No Entry sign had been turned round or fitted the wrong way and so sent you round in a continuous circle, yiu can get it but can get out!
How often do you walk or drive to check ?”
“There needs to be some leeway given to passangers when there is a delay in getting to ones vehicle and leaving. We waited over an hour for our luggage as did the rest of the flight. We travel regularly and know to give extra time to get through passport control, customs and luggage collection. It woiuld appear that there is significant delay in getting bags out at Liverpool so be warned. Our parking cost us an extra £15.00. Customers should be made aware that you can expect to wait in excess of 45 minutes (this is displayed on the arrivals board - only when you're there and cant do anything about it) for your luggage which is longer than anywhere else we've flown to/from.”
“Pre-Booked to use long-stay car park, however barrier didn't raise on arrival stating my vehicle was already classed as having entered from the previous evening. The previous evening I had taken advantage of Jet2's twilight check-in service to drop luggage off prior to an early morning departure. To do this we used the free Drop-off 2 car park for around 30 minutes entering & then leaving again within 30 minutes. Next morning at my arrival at Long Stay, the airport parking system had classed me as already being parked in the long-stay car park. I then admittedly made the mistake of pressing for a ticket to gain entry.
At time of exit 2 weeks later the person at the barrier intercom was helpful & got barrier raised for me which was appreciated.
Liverpool Airport, you need your system to be able to recognise usage of two separate car-parks at separate times to avoid this happening again for future travellers.
I would however use again due to convenience & price.”
“We booked the meet and greet at Liverpool as it was close to the terminal and I was travelling with my husband who has MS and my 4 year old granddaughter. We had no issues going out but when we arrived back at Liverpool at 1.30 in the morning it was very different. We went to the office to retrieve our keys and found nobody on hand to help. We eventually obtained the car keys with a ticket that said Zone A Bay 8. When we went back into the car park there were no zones or bays marked. I went back and knocked on the office door and the attendant who was busy watching TV flung the door open and told me that I just had to go around the car park flicking my key fob until I located my car. The zones and bays were apparently for their convenience when they originally moved my car. He was most unhelpful and we were very disappointed with the standard of service which considering how expensive parking in was really poor.”
“Drop off was reasonably simple, however collection was not. Map showing position of parked car was completely wrong. Showed it at the end of one of the rows either side of the main through road. As it was obviously not at the end nearest to the 'office' then I assumed it was at the other end so walked there with the rest of our party in the pouring rain to discover it wasn't at that end either. Drenched by this stage and not being able to see my car, it's big so it stands out, I decided to ask the man in charge. There is no obvious way of contacting him despite him obviously being in the office next to the customer area so had to knock on the door, not very21st century that. He was reluctant to come out and look because of the rain and blamed me for not understanding the map. The last dot on the end of a row is not hard to understand. Finally by standing on the railings at the end of the collection cabin I spotted it in a separate car park lower and well to the right of the main one.”
