“Drop off was reasonably simple, however collection was not. Map showing position of parked car was completely wrong. Showed it at the end of one of the rows either side of the main through road. As it was obviously not at the end nearest to the 'office' then I assumed it was at the other end so walked there with the rest of our party in the pouring rain to discover it wasn't at that end either. Drenched by this stage and not being able to see my car, it's big so it stands out, I decided to ask the man in charge. There is no obvious way of contacting him despite him obviously being in the office next to the customer area so had to knock on the door, not very21st century that. He was reluctant to come out and look because of the rain and blamed me for not understanding the map. The last dot on the end of a row is not hard to understand. Finally by standing on the railings at the end of the collection cabin I spotted it in a separate car park lower and well to the right of the main one.”
“Difficulty finding the meet and greet early in the morning. Booked it because it discribed as drop off out side the airport, ideal for my disabled wife, it is actually further than the multi storey. Needed assistance to check vehicle in, no meet and greet as described, my wife e eventually heard talk coming from. A outside window. I had to knock on the window and I guy came out he was very rude and not keen to help. Got the impression he did not want to help but keep away in the office. Whole experience was very bad, would never use again and unlike Manchesterq, there is no one to meet you, you have to disturb a rude man hiding in a office with no signs he is there. I am not sure he understands the meaning of a customer and that he should be available to do his job "meet and greet" very poor service a disgrace.”
“I decided to go with Liverpool Meet & Greet.
I arrived at the airport at 4am. When I approached the entry to the airport there was no signage for Meet & Greet so I was forced to drive through the drop off zone. I went into the airport building to ask Information who couldn’t help. I finished up having to use Multi storey as started to panic having double checked the main signage. I then found the Meet & Greet area and spoke to Adam who was very understanding. The signs which I purposely looked out for on the way home are very poor and look like they were put up last week whilst this facility has been in existence for over 2 years. The main signage should direct drivers back away from the main airport roundabout and should be on both sides of the main road into the airport not something thrown around a fence!!!!”
“We used the Meet & Greet Park Park at Liverpool Airport. Let say there was no meet and n greet. The car park was poorly signposted. Only by chance did we spot the small sigh on the way in for the third time of looking for the Meet & Greet. Had it been dark when we arrived ant the airport, we would have missed the sign completely. Also we had the postcode put into the Sat Nav. That resulted in an £5 charge to leave the drop off. Access on arrival at the car park was fine, depositing the key wasn't easy, no one to ask or greet us. Then the walk to the airport terminal building. Had it been raining heavily both the cases and ourselves would have been soaked. Not a great way to start a holiday. Coming back no one to meet or greet and the key retrieval process was ok. The instructions as to where the car was actually parked were vague to say the least. Lastly, the car near to us had its quarter light smashed and there was glass all over the floor. Looked like someone had tried to break into the car. So all in all we won't be using meet and greet at Liverpool again.”
“Poor. Desperately needs a makeover. Direction markings have faded away completely in parts and more exit signs needed, making it very difficult to exit the car park if not familiar with it.”
“Easy enough to arrange, but the problems begin on arrival. I paid nearly £40 for a stay of 33hrs, but was driving around the Long Stay carpark for 10mins, just to find a free space!”
“Used "Meet and Greet" car park. Definitely not meet and greet, automated system replaces human involvement and was confusing. You are not met and greeted when you drop off your vehicle. You have to walk with your luggage to the terminal (no assistance) . On return, no human contact once again. To call this "Do it yourself" system "Meet and Greet" is misleading”
“Followed instructions to the letter. Bar wouldn’t recognise reg number. A very rude woman told me to check my booking and go to the long stay. On returning I had to pay £15 to get out even though the booking covered the time I was parked.”
“Barrier did not recognise my car registration. Operator gave me a ticket from the machine to help as I was becoming delayed for my flight. Barrier did not recognise my registration on return to car. Used help button to exit barrier.”
“We chose meet and greet, signage is very poor, we struggled to find it, however once we did staff were extremely friendly and talked us through what to do when we return. We returned around midnight, in the pouring rain, no signage in the airport, we knew roughly where to go as we had obviously parked there - we ended up walking on the road to the find the cabin as we could not see it from the airport - the lesson is to pay much more attention as to where it is when you park - but at that point you are more excited about going on holiday!! You really do need to improve the signage, there was no-one in the airport to ask due to it being midnight - altogether not the best experience.”
“Couldn’t find meet and greet car park
Signage very poor
We ended up in drop off zone and had to pay £5.00 to exit
Eventually found it
There was nobody there to assist or advise
They need to take lesson off Manchester meet and greet , which is a much better experiance”
“Meet & Greet hard to find resulting in wrong car park and paying £10 to get out. “ Meet & Greet” implies an actual person present and there wasn’t !! Otherwise ok”
