“We used the meet and greet which was a terrible experience compared to using it at other airports. Not signposted clearly and nobody around to help, eventually found it after ringing the airport from the car and when we got there not one member of staff to help? Filling in details and time ran out so all very stressful, would have been easier parking on long stay as normal. Also when we came out of airport on way home again absolutely no sign to get back and airport staff had no idea where it was.”
“More a park and panic than a meet and greet. No one is there but you and the machines in the hut.
No one to ask when it can't find your flight so you can't finish checking in. No one to contact for help. Never again!”
“The signage to direct the driver to the meet and greet car park is poor, this is further compounded by the postcode for the meet and greet takes you around to the short stay (drop off) car park and the only way out is to pay £5.00 for the want of some good directions! Whilst I was trying to get out of the short stay car parking two other drivers had also been mid-directed. you should have enough misappropriated parking fees to get by now to install some better signage???
Has anyone actually checked this feed back for fitness for purpose? Looks more like something DHL would us!!!!”
“Express drop off/ pick up 3/9/23 Flight landed 18.50pm from Corfu,I arrived to pick up family around19.10pm Family didn’t show until 19.50pm due to baggage issues hence I was charged £25 on leaving. LJL you need to sort this.”
“A disgrace and an embarrassment to both the city and the world of travel in general. £25 parking fee to pick up a passenger. Thank goodness for Manchester Airport. And don't bother to send me one of the 'sorry about your bad experience' mails because sorry you aint. Been going on for too long now and about time someone, somewhere kicked your arses into gear.
Some of the highest prices in the country. Disgusting.”
“Most of the disabled parking was unavailable and has been for a long time
All cordoned off so could not park there
When are repairs going to be made in the multi storey to make it available for disabled parker?”
“Waiting for three hours was a total shambles , the restaurant staff didn’t have training , young rude indifferent staff.
Paid priority to stand in a freezing open bridge for 45 mins .
Ashamed of scruffy Liverpool efforts”
“No problem booking and arriving. Difficult to find a space - very busy! Was worried I may not get space even though I had pre-booked. Space quite small and tight - quite difficult to get child out of car seat due to narrow spaces and other cars parked poorly.”
“The ANPR system did not recognise my number plate and therefore my pre-paid booking was not activated. After a two week stay, upon exit the barrier was asking me to pay £180, even though I had already pre-paid the parking fee. Luckily there was an assistant on the intercom who sorted it. This isn’t the first time that this has happened so get your ANPR cameras sorted!”
“On entry barrier failed to lift. Then got soaked while communicating with parking office . . no weather cover at barrier position. Having been attracted to your parking website with promises such as "No one sells our parking for less" & "Best price guaranteed" later noticed Holiday Extras were offering an 8% discount for the same parking. Took it up with Kai from Customer Services who quoted T & C's saying price match does not apply. Surprised with that response over £3.28! Otherwise everything else was OK.”
