“No directions to car park
Ended up at barrier just before terminal
There was another car in front which had done same thing
Used intercom to get directions
Arrived at barrier where I sat waiting for my reg to be verified
Used intercom only to be told they had no record of my booking
Asked them to double check and saw my name coming up and barrier opened
Saw posters saying parking from under £3 per day
Cost me £33 from Sunday morning to Monday at 12.15pm and that was supposed to be a special rate
Not a great experience for my first time at the airport”
“Barrier didn't recognise my registration number. Very expensive for just one day. Don't see why you have to give check in/out times when the price is the same regardless. Took ages to find a space and then a long uncovered walk to the far end. Not brilliant but no other choices available unless you pay through the nose to park in the multi story.”
“Even though I had prepaid when I booked into the long stay car park the barrier would not go up upon trying to exit until I paid again. Trying to get a refund was a nightmare. Trying to find s contact number to speak to someone is nigh on impossible. I had to email at least 4 times until I was contacted got my £50 refund. Finally someone rang me. Promised if be reimbursed with in ten days. I was not refunded and had to start process again. Finally a young stroppy customer adviser contacted me and finally after another ten days I was refunded. The telephony system is designed to prevent customers speaking to anyone. Poor experience. Was very unhappy”
“I spent 20mins looking for an empty parking space, which turned out to be nearly 10mins from departure check-in. I was well-stressed because of this inconvenience, and may consider other alternatives for future travel.”
“i booked my car in for 3 weeks cost £100.99
by mistake i put 1.30 am for my return instead of 13.30.
was then charged an extra £35 FOR 12hrs when i asked the attendant
he said there was nothing he could do.”
“Access to the Terminal is OK on foot (which is the only reason that the rating was not V.POOR)
To charge £ 2.00 to simply 'drive-through' and drop off 2 passengers is bordering on 'criminal' !”
“I found it difficult to find a parking space and when I eventually found one it was a long way to the nearest luggage trolleys, which was not ideal given that I was travelling with a 2 year old and had suitcases, hand luggage, a buggy and car seat (for a hire car).”
