“Hi, we used your meat and great car park at the airport which which was supposed to be very secure with security and CCTV there was nobody there for to meet you and anybody could drive in and drive out of the car park. As there was no barriers at all to drive out as Liverpool has a high percentage of high value. Cars stolen won’t be parking by £85,000 car there no more”
“Entry was confusing regarding entrance to long stay. Exit signage needs to be improved and when we came to the gate there was no response to the call button as the barrier did not rise. Frustrating after a long flight!”
“Car Park is fine until they changed systems while I was away and forced me to pay £85 to exit after I’d spent £55 to stay in the first place. Luckily customer service have acted swiftly and hopefully I am refunded soon but this was an experience I shan’t forget. The system wasn’t broken, why fix it?”
“Dreadful signage to Meet and Greet parking. No chance to go round if you miss the sign
Poor signage in the collection hut. Towers for collecting keys are labelled at the bottom instead of the top. Brilliant if you are 2 years old, otherwise no use”
“M&G was so poorly signposted and the post code being the same as other parkings, I accidentally went into Drop-off area, and had to pay 5 pounds to get out of it. The instruction given by the email was not very clear either.
There was nobody at the M&G and all automated - it worked in the end but felt a bit unsure especially knowing there was no number that I can call if things didn't work.”
“Automatic number plate reader didn't work going in which leaves you sat there with cars coming in behind you and getting impatient, no problem when l actually spoke to someone in the control room, Had a problem coming out, was told to bend my ticket in half and only use the QR code bit to get out ?”
“New system in place but signage still says you must get a ticket on entry - confusing. On exit it tried to charge me £58. Intercom man asked where my ticket was, told him i didnt get one the asked me how i got in!?!?.....told him they the system he is working on is new and doesnt issue tickets - took ages to let me out......needs sorting out”
“Your cameras read our clean, undamaged standard plate DG58TVW as. D658TVW. This has never happened anywhere before in our 15year ownership of the car. We were finally "saved" on our return to Liverpool by a kind member of your staff, having felt obliged to press for a ticket to enable us to park, as we were unable to locate the intercom in the darkness.
Would our plate be misread if we decided to book again?
Could this happen to other vehicles?”
“Difficult to find exact location not brilliantly signposted early, or I missed it! Also on exiting the airport I was expecting to leave the same doorway I entered and this was closed causing me to have to walk round”
“Parking signage on approach to airport is misleading especially for pre-booked long stay.
Signage to the exit barriers once in the long stay is absent.
At the exit barrier, I was told that I owed £70 for 24 hrs parking despite having pre booked and prepaid. Apparently I had pressed a ticket button rather than the enquiry button when entering. No clear instructions at the barrier, so I expect this happens a lot. Nice little earner LJLA.”
“I booked meet and greet as I was travelling on an early flight with only my young daughter so I wanted a stress free service. Unfortunately, it was the opposite. The signs for meet and greet are totally inadequate. I could not find the entrance. I was very stressed about the do not stop signs that are very visible all over the airport (maybe try to put meet and greet signs up as much!!). I ended up driving into the short stay and being charged £5 while I double checked my emails on my booking. There was no clear information. I drove out again to look again. Once I realised I couldn’t find the car park I tried to ring but found no phone numbers only a chat service that didn’t understand my question. After 20-30 minutes I drove into the long stay car park, parked and went into the airport. I was directed to the car park attendant which was also difficult to find. By this point I was close to tears, walking with a small child and luggage in the dark. Luckily, at that point the member of staff on duty was a lovely man called Tommy! He is the only reason I am giving this service any stars. He was extremely helpful. He took me back to my car and drove with me to the meet and greet. This journey took us out of the airport and though the edge of the housing estate behind. It would have been impossible to find. Tommy was very helpful and once I knew where the meet and greet service was it is an excellent service. However, there’s no point having an excellent service if no one can find it. Please put up clear signs.”
“Used meet and greet at Manchester few years back , completely different here . You just park your car and then go inside we’re there is no staff and have to drop your keys and put details to a machine , the barcode didn’t work for us or anyone whilst we was in there . Plus the car park was literally only a matter of minutes closer than the regular long stay car park ( which I will use next time as this wasn’t worth paying any extra money for )”
“The Meet n Greet parking itself was ok although the walk to the terminal isn’t much shorter than the other car parks. The signposting for it is however horrendous. There isn’t any from the main road leading to the airport! I ended up having to drive into the express Drop off Pick up car park and drive straight at at a cost of £5! It was a taxi driver who eventually told me where to go for the MeetnGreet car parking. The whole debacle probably added another 10 or 15 mins to my journey by the time I found it. Staff at the Meet n Greet told me this happens all the time. It is terrible and added to an already stressful drive over to the airport.”
“We used the "new" Meet and Greet which when we eventually found it was in an excellent spot, a very short walk to the terminal and in relative terms was good value for money but why is it not properly signposted?
This is not "new" as we used it months ago and struggled to find it, all other car parking is well signposted but not this and if you follow the other car park signs you are in trouble as we ended up in the long stay and once in you can't get out without paying!
You actually have to turn off before you hit the roundabout with the car parking signs, why not put one at the side of the turning? Even when you get near the car park all the signs are temporary vinyl signs cable tied to the fencing.
Finally when you get in the portacabin to book the car in the signs explaining the process are badly written and confusing and there is no one on hand to help you.”
“Website advertises parking for a week for £39.99. No idea why it cost £46 for 3 days. What criteria do you have to meet to get this deal? Called and guy who answered also had no idea.”
