“Poor signage to find the car parking.
Rude member of staff female on the car park barrier whom we spoke to on arrival to park the car- we were told at the wrong car park but was not given advice where to park correctly then phone was put down. Lots of cars now behind us so we pressed the tannoy again only to be told to reverse!!!!
Shocking customer care. We asked another traveller in the queue who advised us where the long stay parking was.
We tried to report the matter on arriving in the airport but was told no customer liaisons office?
On return to car park after trip again the barrier would not open on scanning the issued ticket- this time the chap was very helpful.
Poor experience of first time using Liverpool airport”
“Very busy carpark but managed to get a space eventually.
On exit I had to use the intercom to leave I don't know why the barrier didn't open.
When I looked at ticket I was given on entry the reg had been printed wrong even though my booking reg was correct. The machine wanted to then charge me £90 to exit which was very frustrating as I had already paid to park.
Maybe you have some gremlins in the system I will think twice about parking there again.”
“Warning! It appears that when paying in advance, you are not actually reserved a parking space. Drove around several times before fortunatally, I found a space, however this was by luck. So you could end up paying for a space and not actually getting one, leaving the stress of finding another carpark and getting to the checkin in time. Also, not sure if you can claim your mony back if there was no space available.
It it was also not clear how to get out of the carpark, due to lack of spaces. Also a couple of cars had parked on a designated walkway which was not helpful with luggage.”
“For drop and go parking the promised support with members of staff didn’t materialise. On scanning ticket the machine asked for return flight number but couldn’t find it. Was no staff around to help, no desk to go to and no help button to press. Took 15 mins for someone to turn up (this was 6am) and help. They said “this happens sometimes, don’t know why”! They input another flight number of flight arriving about same time.
Walk to terminal is uncovered and dark (I got wet).”
“Exit signs very difficult to follow, especially at 2am in the dark. I thought the whole place was very scruffy and not well looked after. A bit of a disappointment!”
“Disappointed in meet and greet service. Finding on way out was easy. On way back signage very poor, nothing in terminal said meet and greet. Also felt like we'd paid extra for a normal carpark. Was no meet or greet car waiting as far away as the other places. No one around to ask when we couldn't remind car on arrival back.”
“Was not made aware of having to wait a long time for the pre-booked long stay camera to recognise my registration. Pressed button and was issued a ticket which subsequently led to being charged the daily rate as well as the booked charge.”
“Traumatic and extra expensive. Could not find the drop-offf point - First visit to Liverpool Airport for a "Meet and Greet" service I was beginning to panic. Paid £5 twice in the first short term/drop off parking to try to calm myself and get any bearings. The booking e-mail "map" was confusing and any road signage was nowhere clear enough when the traffic busy.”
“not well sign posted and the car park is massive and was really full really struggled to find a space and. i did was as far away as you could possibly get from the airport entrance would not use again plus the spaces for cars are that small your car is going to scratched by someone's car door”
“I've used John Lennon airport on lots of occasions and never had a problem. Sadly my recent use of the carpark was disappointing. The barrier did not go up on entry , the attendant allowed us in .On return the following week we could not exit and the attendant had to allow us out once he did his checks. He was rude and did not offer any apologies for the cameras not recognising our registration.”
“not easy to navagate in or out of the carpark no exit signes or arrown on the tarmac it awas a guess wheere to go where to park and where to leave ......”
“Security men very helpful andctaped my window up as it was left open. Camera would not read my number plate on entry and no reply from intercom at barrier after trying for ten minutes. Pressed ticket button to get in and emailed parking to explain the problem but no acknowledgement of email sent. Left me anxious during my holiday as to what would happen when I tried to exit on my return.”
“No sign posts at all when you arrive at the airport for drop off parking. All other parking clearly marked. We had to pay £5 as drive in to short stay. No where to pull up (double red) to try to navigate.
Made the drop off stressful. Once found all very easy and would recommend. Easy to pick up.”
