“There needs to be some leeway given to passangers when there is a delay in getting to ones vehicle and leaving. We waited over an hour for our luggage as did the rest of the flight. We travel regularly and know to give extra time to get through passport control, customs and luggage collection. It woiuld appear that there is significant delay in getting bags out at Liverpool so be warned. Our parking cost us an extra £15.00. Customers should be made aware that you can expect to wait in excess of 45 minutes (this is displayed on the arrivals board - only when you're there and cant do anything about it) for your luggage which is longer than anywhere else we've flown to/from.”
“Pre-Booked to use long-stay car park, however barrier didn't raise on arrival stating my vehicle was already classed as having entered from the previous evening. The previous evening I had taken advantage of Jet2's twilight check-in service to drop luggage off prior to an early morning departure. To do this we used the free Drop-off 2 car park for around 30 minutes entering & then leaving again within 30 minutes. Next morning at my arrival at Long Stay, the airport parking system had classed me as already being parked in the long-stay car park. I then admittedly made the mistake of pressing for a ticket to gain entry.
At time of exit 2 weeks later the person at the barrier intercom was helpful & got barrier raised for me which was appreciated.
Liverpool Airport, you need your system to be able to recognise usage of two separate car-parks at separate times to avoid this happening again for future travellers.
I would however use again due to convenience & price.”
“We booked the meet and greet at Liverpool as it was close to the terminal and I was travelling with my husband who has MS and my 4 year old granddaughter. We had no issues going out but when we arrived back at Liverpool at 1.30 in the morning it was very different. We went to the office to retrieve our keys and found nobody on hand to help. We eventually obtained the car keys with a ticket that said Zone A Bay 8. When we went back into the car park there were no zones or bays marked. I went back and knocked on the office door and the attendant who was busy watching TV flung the door open and told me that I just had to go around the car park flicking my key fob until I located my car. The zones and bays were apparently for their convenience when they originally moved my car. He was most unhelpful and we were very disappointed with the standard of service which considering how expensive parking in was really poor.”
“Drop off was reasonably simple, however collection was not. Map showing position of parked car was completely wrong. Showed it at the end of one of the rows either side of the main through road. As it was obviously not at the end nearest to the 'office' then I assumed it was at the other end so walked there with the rest of our party in the pouring rain to discover it wasn't at that end either. Drenched by this stage and not being able to see my car, it's big so it stands out, I decided to ask the man in charge. There is no obvious way of contacting him despite him obviously being in the office next to the customer area so had to knock on the door, not very21st century that. He was reluctant to come out and look because of the rain and blamed me for not understanding the map. The last dot on the end of a row is not hard to understand. Finally by standing on the railings at the end of the collection cabin I spotted it in a separate car park lower and well to the right of the main one.”
“Difficulty finding the meet and greet early in the morning. Booked it because it discribed as drop off out side the airport, ideal for my disabled wife, it is actually further than the multi storey. Needed assistance to check vehicle in, no meet and greet as described, my wife e eventually heard talk coming from. A outside window. I had to knock on the window and I guy came out he was very rude and not keen to help. Got the impression he did not want to help but keep away in the office. Whole experience was very bad, would never use again and unlike Manchesterq, there is no one to meet you, you have to disturb a rude man hiding in a office with no signs he is there. I am not sure he understands the meaning of a customer and that he should be available to do his job "meet and greet" very poor service a disgrace.”
“I decided to go with Liverpool Meet & Greet.
I arrived at the airport at 4am. When I approached the entry to the airport there was no signage for Meet & Greet so I was forced to drive through the drop off zone. I went into the airport building to ask Information who couldn’t help. I finished up having to use Multi storey as started to panic having double checked the main signage. I then found the Meet & Greet area and spoke to Adam who was very understanding. The signs which I purposely looked out for on the way home are very poor and look like they were put up last week whilst this facility has been in existence for over 2 years. The main signage should direct drivers back away from the main airport roundabout and should be on both sides of the main road into the airport not something thrown around a fence!!!!”
“We used the Meet & Greet Park Park at Liverpool Airport. Let say there was no meet and n greet. The car park was poorly signposted. Only by chance did we spot the small sigh on the way in for the third time of looking for the Meet & Greet. Had it been dark when we arrived ant the airport, we would have missed the sign completely. Also we had the postcode put into the Sat Nav. That resulted in an £5 charge to leave the drop off. Access on arrival at the car park was fine, depositing the key wasn't easy, no one to ask or greet us. Then the walk to the airport terminal building. Had it been raining heavily both the cases and ourselves would have been soaked. Not a great way to start a holiday. Coming back no one to meet or greet and the key retrieval process was ok. The instructions as to where the car was actually parked were vague to say the least. Lastly, the car near to us had its quarter light smashed and there was glass all over the floor. Looked like someone had tried to break into the car. So all in all we won't be using meet and greet at Liverpool again.”
“Poor. Desperately needs a makeover. Direction markings have faded away completely in parts and more exit signs needed, making it very difficult to exit the car park if not familiar with it.”
“Easy enough to arrange, but the problems begin on arrival. I paid nearly £40 for a stay of 33hrs, but was driving around the Long Stay carpark for 10mins, just to find a free space!”
“Used "Meet and Greet" car park. Definitely not meet and greet, automated system replaces human involvement and was confusing. You are not met and greeted when you drop off your vehicle. You have to walk with your luggage to the terminal (no assistance) . On return, no human contact once again. To call this "Do it yourself" system "Meet and Greet" is misleading”
“Followed instructions to the letter. Bar wouldn’t recognise reg number. A very rude woman told me to check my booking and go to the long stay. On returning I had to pay £15 to get out even though the booking covered the time I was parked.”
“Barrier did not recognise my car registration. Operator gave me a ticket from the machine to help as I was becoming delayed for my flight. Barrier did not recognise my registration on return to car. Used help button to exit barrier.”
