“No mobility bays available and we could only find one free bay at the extreme end of the car park.
Our return flight was cancelled so we were delayed in return but still in the same day yet had to pay an extra charge which is unreasonable when the standard charge includes the day.”
“There were no spaces when we arrived and had to drive around and around trying to find a place for over 30 minutes with many other drivers having the same problem.
In the end we had to park on yellow lines as no spaces were available”
“I would like to but I could not use it as my ryanair flight was cancelled.
It was not fair that I had to pay for the parking due to matters beyond my control.”
“We stayed in the multistory and prepaid. It was our first time doing this. It wasn't very well sign posted and we ended up going into the long stay car park by mistake. We were only in there a matter of seconds but the barrier wouldn't let us out unless we paid £10. I tried to use the intercom for help however it just rang and rang. Very disappointing.”
“Booked in advance online, when i arrived they could find my booking even when i provided the booking refererence. I waitied 15 mins at the barrier with cars behind me waiting to come in. So not the stress free parking that was promised”
“Not brilliant. Still quite a walk to terminal. No one to advise re checkin when you arrive - can be confusing. Arriving back the small locker slipped as I opened to collect my key and locked again. No advice on what to do anywhere! Knocked on blank door and luckily someone was there to help.”
“The parking was fine and very convenient. I was unhappy that by pre-booking I paid £39.99 for two hours, but if I had paid on the day I would have paid £20.00!
I pre-booked to ensure I could park as close to the airport as possible.”
“Was very difficult to find an available parking space was beginning to worry that if nothing was available I would have to find alternative parking despite pre-booking/paying”
“Everything was great until we came to leave the barrier wouldn’t go up saying I owed another £15 , I didn’t my grandmother booked and paid for it when she did hers . I was distraught it took me 30 mins to get the barrier to go up I will think twice before I go in it again I had to pay the £15 before I could get out”
“Staff lovely on the phone and on the tannoy after licence plate recognition failed but the price of the car park was too much and loads of disabled parking out of action due to being used as storage. For 24 hours of parking nearly £40 was too expensive.”
“Anpr was not working..
Had to press help button on way in, man found our booking and said tske ticket.
When leaving a different man couldnt find our booking then told is off for taking a ticket which we were told to do.. also the 2nd man was quite rude in manners.”
“Getting in to car park no issues, barrier open. Getting out was the problem. Barrier did not open and had to wait. At to press intercom then wait for them to check To see if I had paid was not happy.”
“Booking, directions including colour coding was fine, in fact very good. Unfortunately the colour coding wasn’t as good in the actual car park, as I inadvertently parked in a restricted zone for pedestrians. The zebra crossing white markings had all but disappeared and the red of the ‘spaces’ themselves was hardly distinguishable from the normal bays. Needless to say I received a fine, which has left a very sour taste in the mouth and tainted what was otherwise a good experience. You could say I should appeal the fine, and maybe I should have…. I would much prefer the road markings and signage were clearer from the outset, and maybe my £60 will go towards remedying that (although I have my doubts about that unfortunately).”
