“To give a fair star rating is tricky …! Accessing the parking was simple and straightforward - I even manage to amend my booking for a different vehicle / reg number without any fuss !
Buyer beware - we were unavoidably late returning - I knew we would be 2 days out - when trying to extend the existing booking I realised there is no facility to do this and was charged an extra £70 for the additional 1.5 days ! (which incidentally cost more on its own than the original 4.5 day booking) ….. advice would be, if there’s a risk of delays or flight changes don’t bother !”
“Parked on level 2 of the multi story car park for one week while abroad. Returned to find a nasty scratch along both front and rear doors.
What is the point of advertising that your car parks are “safe and secure” when you take no liability for people bumping into cars and damaging them? That’s not “safe””
“I was very disappointed at not being able to find easily the meet and greet service and had to go through two car parks at a cost in order to be directed to it. (£5.00 for ten minutes)
Also no one met or greeted us when we arrived and that was disappointing as it’s all automated. I will not be using this service again and will let others know how I feel about it too.
Regards
Brian Christian”
“We booked for the greet and meet carpark and we’re sent the postcode by email. Unfortunately on arrival we were completely lost and ended up in 2 car parks and had to pay £5 to get out of one of them. This was extremely stressful for me trying to find someone to ask as there was no one on site at the time. In order to exit the second carpark I found a speaker buzzer on the ticket machine and the gentleman agreed that the directions weren't great as the postcode covers the whole site. He then proceeded to tell me how to get to the greet and meet carpark which we found straight away. There was a member of staff there who was very helpful and showed me how to deposit my key”
“Neither meet nor greet. No staff involved. Confusing computer terminals referring to yellow tags that are actually white. There were a few different people at the same time and we all had to figure out what we were doing together, so it was not just me!”
“MISREAD MY NUMBERPLATE ON ENTERING. PUT A ‘Y’ ON MY TICKET INSTEAD OF A ‘V’. TRIED TO CHARGE ME £96 ON THE WAY OUT.
When I found an exit lane with an intercom, I was let out.
Just one of those things and abnormal for what is normally a well run site.”
“No issues with the car park itself which was fine.
My problem is that due to Easyjet cancelling our flight home and rebooking us over a day later, I had to pay an extra £35 on leaving the car park. This was only evident at the exit barrier after I spoke to a very abrupt lady. I then had to reverse back into the car park causing problems for the cars behind me, then go back into the terminal to pay the extra. I find this unacceptable as none of this was my fault. Ok I can try and get the money reimbursed but it would be nice if the airline and carpark information could be shared to avoid this problem and maybe not charge the customer the extra as a courtesy.”
“We used the meet and greet which was a terrible experience compared to using it at other airports. Not signposted clearly and nobody around to help, eventually found it after ringing the airport from the car and when we got there not one member of staff to help? Filling in details and time ran out so all very stressful, would have been easier parking on long stay as normal. Also when we came out of airport on way home again absolutely no sign to get back and airport staff had no idea where it was.”
“More a park and panic than a meet and greet. No one is there but you and the machines in the hut.
No one to ask when it can't find your flight so you can't finish checking in. No one to contact for help. Never again!”
“The signage to direct the driver to the meet and greet car park is poor, this is further compounded by the postcode for the meet and greet takes you around to the short stay (drop off) car park and the only way out is to pay £5.00 for the want of some good directions! Whilst I was trying to get out of the short stay car parking two other drivers had also been mid-directed. you should have enough misappropriated parking fees to get by now to install some better signage???
Has anyone actually checked this feed back for fitness for purpose? Looks more like something DHL would us!!!!”
“Express drop off/ pick up 3/9/23 Flight landed 18.50pm from Corfu,I arrived to pick up family around19.10pm Family didn’t show until 19.50pm due to baggage issues hence I was charged £25 on leaving. LJL you need to sort this.”
“A disgrace and an embarrassment to both the city and the world of travel in general. £25 parking fee to pick up a passenger. Thank goodness for Manchester Airport. And don't bother to send me one of the 'sorry about your bad experience' mails because sorry you aint. Been going on for too long now and about time someone, somewhere kicked your arses into gear.
Some of the highest prices in the country. Disgusting.”
