“Very disappointed. Arrived and there were virtually no spaces, had to drive round for a good lap to find a space. On return I had put 11:15am instead of 11:15pm. Was an honest mistake and would have been the same price if I hadn’t made mistake. I was charged an extra £15 on return to exit the car park. So disappointed”
“Whilst the location, convenience and ease of use were very good I feel that the parking fees are excessive (£33.99 for less than 24 hrs) and unjustified.”
“Parked in drop and go parking, very difficult to find with limited signage. Actually had to pay £10 to drive through the incorrect car park because of issues finding drop and go.
Despite booking the system wasn't finding my booking reference or car registration number. However car park attendant was very helpful and sorted this quickly.”
“Liverpool Airport advertise Fast Track Parking as "ultra-convenience and exclusivity! A guaranteed space and a covered walkway that leads you to your own Terminal Entrance" but what they don’t tell you is that the “special terminal entrance” is locked each evening at a time when inbound aircraft are still arriving with passengers who might expect it to still be open.
The problem I’m told is that security are instructed to lock the door when the last departing flights check in has closed. I’ve looked at two days inbound and outbound flight schedules (today and yesterday) and according to my calculations there are 21 flights (circa 3000 people) that are likely to arrive on flights that are too late to use the “special terminal entrance” during that 2 day period.
I recognize that not everyone will have paid for Fast Track Parking but I’m quite sure that those who have will not have been notified of any restrictions for using the “special entrance”.
I felt particularly annoyed for a wheelchair user who was looking after the luggage while his wife went looking for a member of staff to open the door. I’m a pensioner with limitations but at least I can still walk back and go round the outside of the terminal building however I wouldn’t need to if the Airport had been clear about its restrictive policy when I was making the booking.
I wrote to Liverpool Airport more than a week ago asking for a full refund of my parking fees but received a negative response together with an explanation that the door was locked at a time dictated by security policy which is not being shared with customers at time of booking.
I have asked for my concerns to be escalated to Liverpool Airport CEO and would encourage others to support my efforts to encourage Liverpool Airport to keep the access doors open until “close of business” or provide full refunds to all customers who are impacted by this poorly thought through solution.”
“Confirmation received but camera did not recognise number plate, tried to make contact whilst away but no reply, thankfully on exit spoke to attendant and booking reference was recognised, was worried during holiday that I had parked in wrong area or was going to have to pay again”
“Was not happy I parked at airport for 5 days when I returned I had to pay a £30 fine because I parked in wrong carpark. Not happy wouldn’t park again”
“paid upfront
car registration wasn't recognised.
had to pay to get in as late for check in
went back after checking in pressed the help button on the entrance.
lady said doesn't know why but pay now for the new ticket ,cost £8.
same thing happened again on way out number plate wasn't recognised,this time pressed the help button,said doesn't know why barrier never lifted
he lifted the barrier for us”
“Near to the airport building but a little unclear on arrival if I was in the correct place or if I had a designated spot. The help button at the barrier did not work and there was no one to ask.”
“Every time i park here albeit its close the barrier camera does not recognise you and we go through the same rigmorale each time having to speak to an advisor, searching through the emails etc etc.......all what you dont need when landing back from a well deserved break!”
“Hi, we used your meat and great car park at the airport which which was supposed to be very secure with security and CCTV there was nobody there for to meet you and anybody could drive in and drive out of the car park. As there was no barriers at all to drive out as Liverpool has a high percentage of high value. Cars stolen won’t be parking by £85,000 car there no more”
“Entry was confusing regarding entrance to long stay. Exit signage needs to be improved and when we came to the gate there was no response to the call button as the barrier did not rise. Frustrating after a long flight!”
“Car Park is fine until they changed systems while I was away and forced me to pay £85 to exit after I’d spent £55 to stay in the first place. Luckily customer service have acted swiftly and hopefully I am refunded soon but this was an experience I shan’t forget. The system wasn’t broken, why fix it?”
“Dreadful signage to Meet and Greet parking. No chance to go round if you miss the sign
Poor signage in the collection hut. Towers for collecting keys are labelled at the bottom instead of the top. Brilliant if you are 2 years old, otherwise no use”
“M&G was so poorly signposted and the post code being the same as other parkings, I accidentally went into Drop-off area, and had to pay 5 pounds to get out of it. The instruction given by the email was not very clear either.
There was nobody at the M&G and all automated - it worked in the end but felt a bit unsure especially knowing there was no number that I can call if things didn't work.”
