“Failure of car number recognition system and only by the lucky presence of a car parking attendant gained access to car park. On return had to pay again as unable to contact anyone at 4 am at airport.”
“The security system was a complete chaotic joke. We had Fast Track which was non existant and the scanner was stopped more often than not. Compared to coming back in Malta this airport was a disgrace! Food and drink was rubbish and vastly over priced!”
“The parking itself is fine, but last time I was their they surcharged me £15 even though I was inside the time I had booked for, but as it was nearly 10pm and I had jsut been to Belfast and back in day, I didn't feel much like arguing. still leaves a bad taste though.”
“No signage telling us where to go for the meet and greet. Ended up driving through the drop off point by accident and being charged £6! Finally arrived at meet and greet / no one there! Sign said do not park in spaces on left but didn’t say where to park. Whole thing was stressful”
“Nobody to assist at 5am!
I made a mistake on my booking which was my error, however I could not get into the car park and could not call for help as the assistance button did not work and there was no telephone number for help out of hours.I then had to reverse down the one way entrance to get out. Very disappointed that there was no help out of hours.”
“Last year I was unfortunately enough to land in Marrakesh when there was major disruption at the airports, unfortunately Liverpool Airport was worse. Security was that disorganised that people were being turned away from their flights and nobody seemed to care.”
“Long stay car park very full, I got the last space! Areas not properly marked so hard to find the car again when I got back, and no attendant around to assist.”
“The process was smooth and hassle free, but was very upset when I returned to my car to see how it had been parked, it was a tight squeeze getting back into my car, if I was bigger in body statue I wouldn’t have been able to get in, very disappointed,”
“First time using Liverpool airport parking, i prepayed £75 on line, when leaving the car park the barrer didn't open and machine wanted £130 payment .had to call for assistance who checked I had payed and then opened barrer .never had this problem when Parking at Manchester jet parks.”
“You confirmed my email that I had booked a place at your car park. I had not. I wrote to you explaining that (and obviously concerned about thealleged payment). You ignored my contact. I have still heard nothing.”
“Had parking pre booked so was just supposed to drive in and park. Barrier didn’t recognise number plate so had to press for a ticket. This then meant that on top of the £56 I’d paid to park I then had to pay a further £110 to exit the car park.”
“I parked here after having paid £53 to arrive back to a parking ticket on my windscreen saying that I had parked illegally. How? it's a car park. I parked at 5pm in the morning, pitch black with poor lighting and thay said I had parked outside a bay. What bay? I couldn't see it as the car park was that rammed. I won't be parking there again, that's for sure”
“I WILL NOT be parking in the long stay parking or any other parking area at Liverpool Airport in the near future even though I have 3 Further hoilidaays out of Liverpool this year. The reason for this is .
1. When my wife and I arrived at the airport on Saturday 1sr March we spent 30 minutes drving round the car park looking for a space without sucess. As we had a flight to carch we drove around a little more and discovered an area where other cars had parked and by parking alongside I would cause no problems with accesas to other vichicles.
2. This turned out to be quite a distance from the main entrance of the airport.
3. On return we found our car OK (2 AM 8th March) but interestingly another car had been parked alongside mine but this didn''t present a problem as there was enough space around.
4. We left the car park but on the way home I needed to use my windsceen wipers and this is when I was greeted with a parking ticket which had been secured aroud my wiper blade.
5 On inspection of the PRIVACY NOTICE It appears that it was put on the car the day I left it (was I being watched by the person who issued it?)
6 On Monday 8th March the first day to get in touch with your office I rang on the 08456440659 telephone number and it cost me £10 for the call with no luck in trying to sort the problem.
7. I have now received a fine for £100.
I now feel any other option than parking at the airport is a better option.”
“On the positive side Liverpool airport is a pleasure to use, principally because the staff are very friendly. I chose to use the 'Fast track family parking' as I knew I would not have much time for arriving with my family to departure. I apid a premium of circa £50 for this then I discovered:
- The car park was difficult to find seperated from other car parks. Which you only discver when you enter and then it is difficult to exit them
- The car park itself is not really any close to the main car park (which is very easy to access the terminal from)
- The fast track which I had paid extra for was actually closed and we had to use the normal queue and were informed to pick this up with the airline/ company we had bought the fast track for. On this basis I would ask that you refund the premium for fast track as it was not available.”
“It was a spectacular disaster. We paid around £70 for fast track parking , getting there we could not find any directions to the fast track parking, after 45 mins of chasing around we had to park in the short stay otherwise would have missed our flight, on return we were charged £232 for a 4 day parking leaving us a total payment off over £300, worst parking experience of my life”
“I’ve booked a parking spot in “long stay” car park in advance. Going in, I was in a rush. The barrier would not open and we had to call for help and let them know our registration number to be let in, which delayed our entrance.
After the holiday, again when leaving the parking, machine was showing “wrong car park” and wouldn’t let us out. Had to again call for help, had to find and let them know the long booking reference number, for the lady then to ask our registration number. She then let us out. There was no other exit to use as we drove round the parking a few times, so this was the the to use. Quite inconvenient upon both entering and leaving unfortunately.”
