“Paid for parking at Liverpool, they didn’t direct me to where so thought it was where we always park. Drove and parked in long stay. On return drive out but barrier didn’t let me out and wanted to charge £220. Spoke to chap on buzzer, told him paid for parking, charged me £22 on top of what I paid to get out. Lack of info when paid as to where I should park. I would now consider Manchester over Liverpool. Out of 10 I would give 1. Not happy”
“We paid for Meet & Greet Parking and on return to collect the vehicle we found it reversed approximately 2mm away from a lampost. When moving the vehicle forward to get cases in the boot, there was a small scratch directly in line of the lampost. It had obviously caught the lampost and then been moved forward slightly when realising.
Given the vehicle has 360degrees cameras and multiple sensors I hope this was just a really poor driver rather than someone with a complete lack of care.
Won't be using again.”
“Signage really poor paid for premium parking with fast track ended up in short stay for approx 1 minute paid £6 to get out went into long stay didn’t recognise my reg as per booking. On leaving had to pay £103 to get out as still didn’t recognise my reg. Emailed in about this heard nothing back”
“Disappointed parked in multi story on day of my prepaid location. On return told I was in the wrong location should have been long stay. Told I would have to pay a couple of pounds difference. But ended up paying £48 wow. Disappointed would not recommend and poor service. Will put on other sites.”
“Failure of car number recognition system and only by the lucky presence of a car parking attendant gained access to car park. On return had to pay again as unable to contact anyone at 4 am at airport.”
“The security system was a complete chaotic joke. We had Fast Track which was non existant and the scanner was stopped more often than not. Compared to coming back in Malta this airport was a disgrace! Food and drink was rubbish and vastly over priced!”
“The parking itself is fine, but last time I was their they surcharged me £15 even though I was inside the time I had booked for, but as it was nearly 10pm and I had jsut been to Belfast and back in day, I didn't feel much like arguing. still leaves a bad taste though.”
“No signage telling us where to go for the meet and greet. Ended up driving through the drop off point by accident and being charged £6! Finally arrived at meet and greet / no one there! Sign said do not park in spaces on left but didn’t say where to park. Whole thing was stressful”
“Nobody to assist at 5am!
I made a mistake on my booking which was my error, however I could not get into the car park and could not call for help as the assistance button did not work and there was no telephone number for help out of hours.I then had to reverse down the one way entrance to get out. Very disappointed that there was no help out of hours.”
“Last year I was unfortunately enough to land in Marrakesh when there was major disruption at the airports, unfortunately Liverpool Airport was worse. Security was that disorganised that people were being turned away from their flights and nobody seemed to care.”
“Long stay car park very full, I got the last space! Areas not properly marked so hard to find the car again when I got back, and no attendant around to assist.”
“The process was smooth and hassle free, but was very upset when I returned to my car to see how it had been parked, it was a tight squeeze getting back into my car, if I was bigger in body statue I wouldn’t have been able to get in, very disappointed,”
“First time using Liverpool airport parking, i prepayed £75 on line, when leaving the car park the barrer didn't open and machine wanted £130 payment .had to call for assistance who checked I had payed and then opened barrer .never had this problem when Parking at Manchester jet parks.”
“You confirmed my email that I had booked a place at your car park. I had not. I wrote to you explaining that (and obviously concerned about thealleged payment). You ignored my contact. I have still heard nothing.”
“Had parking pre booked so was just supposed to drive in and park. Barrier didn’t recognise number plate so had to press for a ticket. This then meant that on top of the £56 I’d paid to park I then had to pay a further £110 to exit the car park.”
“I parked here after having paid £53 to arrive back to a parking ticket on my windscreen saying that I had parked illegally. How? it's a car park. I parked at 5pm in the morning, pitch black with poor lighting and thay said I had parked outside a bay. What bay? I couldn't see it as the car park was that rammed. I won't be parking there again, that's for sure”
