“Dropped off family within minutes had to queue to get out many drivers having difficulty with contactless including myself high viz man at barrier appeared helpless charged £10 would like refund”
“A complete disgrace for the drop off car park. When you are trying to exit there are Q’s to get out and the gates frequently jam making it a money making con! At least Dick Turpin had the decency to wear a mask!!!!”
“Picked my son and family up on Sunday 4th.December. Missread the signs and ended up paying £50 car parking. This airport is a money orchard for the owners. My son left his car at Bergamo park & ride for one week, 39 Euros!! The only benefit for my family is the closeness of it to where we live but rather than being 'ripped off' I would be prepared to travel elsewhere.”
“I have parked for 2 weeks previously at this airport for a reasonable price. However I went to pick up 2 friends who's flight was delayed and therefore I spent 30 mins in the Express drop off / pick up area.....this resulted in a Charge of £25!! Which is a F**k**g disgrace. I will never use this airport again!!”
“When the drop off section is working smoothly it is ok, but when it isn't it is a nightmare.
3 times over recent months my husband and I have used this. £5.00 FOR 10 MINUTES DROP OFF / COLLECT. On all these occasions there has been a delay which could have caused increased charges . This was either because there was a large queue at the exit barrier or because the payment system was not working as it should have been, making a payment was difficult and the barrier would not lift. On all these occasions other drivers were also affected. The lane which was signed as being for cash payments was closed. People had to get out of their cars to be able to make contact with a help centre, very unpleasant when it rains. The centre staff were helpful, but if the service ran smoothly there should not be a need to contact as often as we have.
We will be there again twice over the next 3 days. Hoping for an improvement.”
“Well I have not been to Liverpool airport for years but I was asked to take family members and the actual signage for the airport turn from main road is pitiful. Getting to the airport it said a quick drop off there is no charge but I ended up paying £10. Not clearly signed which site to used. Being a pensioner is a lot of money especially in these times. I run around trying to get to pay my £10 eventually my husband had to go the the hotel and a ticket was issued to him to be able to use the ticket holder to get out of car park. Really disappointed. Please review your signage so they are more informative.”
“I'm 85.And a Blue Badge Holder.. I parked on. The Express way to Pick Two Pasengers up on Monday Morning at 09 25..I was there Under an Hour.. Yet you charged me £50.. That was my First and Last Vist .Never Again..
My Reg Number is..MM08 UMU0,”
“The ‘Friendlier’ airport, it’s time this airport, or at least it’s car parking changed their slogan. If you want to win over customers from the big boys then it’s time to stop ripping off customers, and having customer service staff that hang up on you. (Twice)
Paid £30 for car parking. Wasn’t able to make my trip. No refund. Just as well I didn’t book two weeks, goodness knows how much money I would be out.
I was told by the customer service representative, it’s in the terms and conditions, and as I wasn’t listening he was going to hang up. I was not impolite and did not raise my voice. When I asked if I could speak to a supervisor he said ‘No you can speak to me’ .
My advice is don’t help J.L Airport parking by prebooking, just turn up, at least then you don’t get robbed of the parking fee. Better advice still don’t use the airport at all, go to Manchester or Heathrow, been using them for years, never had fees taken for non use of parking and certainly never been met with such appalling customer service.
This was my first time experiencing Liverpool airport, and was hoping it would be the first of many.
Sadly it will be my last. Looking forward to passing on my experience, and warning others about the ‘Faster easier friendlier’ airport”
“I left a work laptop at security flying to the Isle of Man and immediately tried to phone. You can’t phone, only email. Now Saturday morning, still being referred between pillar and post.
Due to the nature of our work my laptop has sensitive information on it and it’s causing me a bit of an issue - one would’ve expected a sense of urgency or some level of communication or service but no.
I will request CCTV footage but the whole thing is just wrong you can’t speak to anyone of Do anything - really concerned and nowhere to turn until I hear back from the next person to refer me back and forth btw customer services and lost property.”
“Think you ripping people off for parking Was there yesterday ripped me off 14 minutes £10 ???? Said £5 for half hour what a rip off going to put this on internet”
“Biggest rip off ever. I am disabled and parked in the disabled drop off bay, I walked my daughter and granddaughter to the check in too see if I had booked correctly on line, I was meeting them at Edinburgh they were ok so I walked slowly back to the car as I am a disabled blue badge holder 23 minutes I was ther and got to the barrier and was charged £25 what a total joke, what was I supposed to do run these parking places are just money making traps, ripping off people I will do my best to make sure nobody travels from speke again, enjoy your profits con artists”
“Absolute shambles of a Airport for disabled drop off and collection. The old system was much better like it is at most hospitals. You take your badge and ticket abd its scanned and you leave. Now you have to pay up front and they make claiming the cost back so hard that many people give up. This actually discriminates against disabled people. There absolutely no lea way. I dropped off disabled people and im.disabled myself. It They have no customer service on site and i feel totally shocked how they are treating disabled people. Wont be travelling from there again ever.”
“Twice I have used the parking at Liverpool Airport, Meet & Greet this is not a meet & greet but a self service no one to meet or greet took ages to sort out the keys and on the return no one to inform you where your car was just wander around the car park not professional for the money paid. The second time I used the standard car park in all good just no exit signs lots of driving around trying to find a way out.”
“Had to wait 30 minutes for the Ambulift so that i could disembark. Captain had already called ahead and I had pre booked assistance. The ambulift was filthy . Very poor service .”
“I have to wait more than 1h for my baby pram. It's not normal. I had to pay a lot of money for my car parking. They damaged my trolleys, and my baby pram is very dirty, nobody was there for a claim”
“Just got charged £50 for the pleasure of experiencing the key stone cops working in Liverpool airport. I first checked their website to make sure the flight was arriving on time, it reported it was, yet the person I was picking up reported they were over an hour late taking off. Used flight radar to get a better picture on the arrival time. I arrived 10-15mins after the plane landed but they couldn't find the steps to get the people off the plane. While they found the steps instead of getting the luggage off the plane I think they waited while they sorted out the steps. I got a text saying they had got off the plane so should be out shortly. After about another hour the person I was collecting came out of arrivals gate, apparently while having trouble getting the luggage off the plane they then proceeded to put it on the wrong conveyor and further delay was avoided due to good eyesight. I have sent an email to parking @ liverpool airport, but I will be disputing the transaction with my card company. Management needs to sort itself out, but it's probably part of the plan to fund the 6 figure bonus for the ceo.”
“Contact number? Joke dropping off short stay, contactless not working so spend time reversing between gates and then over to 10 mins and charged £10. I’m a taxi driver, they had staff there earlier because they wants to working, still not and no staff. Joke of an airport”
“Absolutely disgusting service
Got charged 50 pounds for parking after sitting on a plane and not allowed to get off due to lack of staff on the ground which made me late . The total time was 1 hour 30 to get off the plane and through customs. My dad was waiting for me and had used the parking near the airport being 81 and also picking me up with my bike he needed to be close . We got to the barrier and it cost us 50 yes 50 pounds !!!!! Scandalous”
