“Impossible to find. Despite being an official airport car park, there are no signs to help you find it. The map supplied in confirmation email doesn't make sense. The roads funnel you into the drop off zone where you then have to pay to leave. Signs between car park and terminal would help too.”
“Terrible lounge with awful staff. Customer service is non existent. Never again will I use this lounge. I have used Aspire for many years and never in my life have I ever been spoken to in the way I was spoken to in here. To be threatened then gas lighted is a whole new low and then when I complained to head office they also accused us of lying until a Mystery Shopper reported what had happened! Shame on you Aspire!”
“I had prebooked my space and am a blue badge holder. Upon arriving there was no spaces left and ground works taking place where blu badgeholder spaces were. We had to park at the furthest point away from the terminal. I will never use Liverpool airport again, parking is apalling given the prices you charge and clearly no provision for people with disabilities.”
“First time using Liverpool airport and have been totally put off using again due to meet and greet parking. Not signposted how to get to it and ended up on short stay £10 per hour car park. Eventually spoke to man on intercom and was directed out of airport and down the road to a sign that said fast track. This wasted half an hour trying to locate parking. Was fully automated so the title meet and greet is not accurate. Not close enough to terminal for someone with limited mobility like myself. Return flight landed in the early hours and the road to walk back to car was poorly lit. Waste of money snd e we I’ll not use again. Give me Manchester anyday.One totally dissatisfied customer”
“We arrived at lunch time 25/5. Six people in 2 vehicles. 3 people were disabled and one who couldn’t walk far.
There were no disabled parking spaces available as most of them appeared to be dug up and fenced off, although no work was ongoing.
We couldn’t find any dedicated place to drop off disabled, so had to Leave the disabled people sat in a wheelchair and on a bench we found at the side of the road while the 2 drivers spent some time looking for a space, we eventually found 2 which were a long walk away.
The signage in the car park was terrible, it took a long time to locate the cars on return, once again leaving the disabled people on the side of the road in the middle of the night for too long. Again it was difficult loading wheelchairs etc. with no space to do so.”
“I used the Meet and Greet. The signage towards the site is terrible, so unless you've been there before you end up in the main short stay car park by mistake, and pay £5 for the pleasure. Knowing that it's next to the fast track parking helps. People going to airports are usually stressed for some reason and clear signage is a basic requirement.
Next - it's called meet and greet but, of course, its nothing of the sort. It's completely automated, but badly at that too. Upon arrival you have to provide lots of details on a computer, most of which the systsme already has since you already provided them. This means rooting around for flight details, reference numbers and so on. Again, when in a hurry and stressed this is unecessary and annoying.
The only good news is that it's close to the terminal - but uncovered, so if windy (always) or rainy (often) it's not much fun.”
“The car park was easy to find, easy check in procedure. It’s open to the public and anyone is able to walk through it.
All was going well until the night we were due to come home, I received a notification (I was in bed asleep) on my phone to say my car was unlocked. I discovered it at 08.00 the following morning, the telephone number on the website doesn’t accept international calls and I was unable to contact anyone. The airport has a duty of care for vehicles whilst in their possession, on this very basis they have failed. I own a high performance car, which is attractive to theives. Be very careful and check the vehicle is locked on your return. They have lost my trust, we shall never use them again.”
“The camera can never read my number plate (my plate is 4D and is 100% legal), every time I have to contact the customer service team to issue me a manual ticket. Guy on the radio was extremely rude (probably because it was about 4 am on a Saturday but if you’re that miserable maybe you shouldn’t be working in customer services).!
Car park is over filled - had to circle around for about 10 mins trying to find a spot. Eventually found one UNDER A TREE. No wonder this space was available- I was greeted two days later with a poo covered car.
Not impressed - to top it off UK decided to have a heatwave during these 2 days so the bird poo was literally burnt on to the car… nice.
Only use this car park as it’s the cheapest but still for 2 days I paid £46.99 which means the prices have risen now. Will not be using this car park again. Rather get public transport and stay overnight at the premier inn - will probably cost less then the £46.99!”
“Absolute joke of a car park arrived early hours of the morning not one single car parking space un the car park or in the over flow so had no choice but to park in disabled this resulted in a £50 pound fine even though we had already paid £80 to park in the first place.”
“My wife is disabled. As half of the disabled spaces were fenced off due to works, we could not get a disability spot in the ground long stay car park. Due to the car park being virtually full. We ended up right at the back near houses and having to walk with baggage very far. Whilst works on they should of introduced more disibity parking areas”
“Long stay opposite terminal was poor, and packed out for early May. Took 15 minutes travelling over numerous speed bumps to find a space with adequate room to park. Parking bays are far too narrow.”
“Pre paid for a space could not find one drove around for more than 40 mins, had to leave car in an un marked bay or we would have missed check in, got a £60 fine, disgusted will never use your car park again”
“I am a disabled traveller & have chosen to use Liverpool airport due to its disabled-friendly facilities and friendly staff. This time however, I was disappointed to note that around 40 disabled bays were unavailable - with no other provision made. Hence there was a severe shortage of suitable places to park and indeed, the carpark was extremely busy with no apparent parking in other areas. As I have seriously impaired mobility this caused major stress for me and my companion. Very fortunately, having driven round and round the carpark for over 20 minutes a traveller was exiting his disabled space; so I was able to park. However - he commented that this was the only available disabled space when he arrived and indeed, it was again the only available space at the time of my travel.
There was no warning given on booking the carpark and no alternative disabled parking indicated on arrival. This is a very poor standard of service.”
“My flight on 25th April was cancelled at short notice and I was transferred to Manchester Airport the following morning. I tried to cancel my parking but found this was not possible closer to 24 hours prior to the flight so I was not able to use the parking but still had to pay the £65.99 fee, plus pay £132 to park at Manchester Airport. At least their policy allows cancellation up to an hour before the booking. I am unlikely to use Liverpool again.”
“We have used this service afew timed and never had a problem.. however 4 days ago we were 15 minutes late for our estimated arrival time and we were charged an extra £15. We had to pay this to be let through the barrier. £15 isn't much in the grand scheme of things, I was more annoyed that the person on the intercom was quite rude and cut us off. I've used airport parking for many years and have never been charged for being late, let alone 15 minutes. I don't think I will be using the parking again.”
