“I attempted to book blue badge parking as I had a badge owner / wheelchair user with me.
The cheapest days parking in the BB area was around £37.00 !
So I booked into the cheapest one, circa £19.00. On airport, to the left, large car park.
On arrival in this area, there were no BB spaces, and as it was nearly full (at 6am)...I had to park 500 m or so from the airport.
In the rain, pushing the wheelchair, we were both wet through by the time we checked in.
Why is BB so expensive?”
“Wrong time for return was put in went in and changed it to right time though all ok put right time in the machine when checking in got back they used the wrong time and charged £25 extra”
“I am absolutely disappointed and disgusted with my service from this airport. I have been waiting for this email to come through as I have truly had an awful and at most stressful experience with a member of staff who was on shift Sunday morning 13th July after 4am. When I entered the airport on the 7th July I had arrived at the airport with a pre book barcode and reference number which I still have and can provide. On my email it stated to NOT press for a ticket as it would charge me again. My barcode didn’t scan so I pressed the call button where I got put through to someone who asked for my reference number, number plate and name. To which when I provided he let me into the long stay car park. Now on the Sunday morning when I go to exit the car park with my barcode, to my surprise it didn’t scan again… So I pressed the call button where I got through to the upmost rudest person I have ever dealt with, and left me truly disgusted my whole journey home. I politely stated that I was trying to leave but my barcode wasn’t working to which he asked for my reference number, number plate and name. When I provided this he said, that will be £14. Very confused on why I was being charged I asked him why am I being charged when I have already pre booked and paid for my parking over a week ago. To then which he said I was parking in the wrong area and I had also pressed for a ticket. I explained that I have not pressed for a ticket as I did not need a ticket as I pre booked and it specifically explained to me on my email to not press for a ticket. I also explained that I have not parked in the wrong area otherwise I wouldn’t have been let into the parking area when I read my reference number etc out to the man who let me into the long stay car park on the 7th of July. This then went back and fourth for another 5 minutes. He was shouting at me and being patronising saying that I have parked in the wrong place and that I had pressed for a ticket, there was no explanation on what he was trying to get at and even when I would try and explain what I meant or what I did when I checked into the car park I couldn’t as this horrific man was shouting over me and I couldn’t get my word or point across! I have never dealt with someone like this before! It was ridiculous I just wanted to go home and I had been treated with vile behaviour by this man, I couldn’t explain anything he proceeded to talk over me to the point it was getting absolutely nowhere. I never wanted an argument and it never needed to be, if he had acted in a calm manner and approach this would have been a very easy situation to sort I’m sure of it! As at the end of the day I’ve been charged £14 extra for my pre booked parking for which I have already paid for, and been told to park in and let in with my reference number! He couldn’t tell me why I was paying £14 other than the fact I have apparently pressed for a ticket which I very clearly haven’t as I have paid already and parked in the right place directed by the man who check me into the long stay car park on the 7th July. At the end of the conversation that was going absolutely nowhere the man says “As I have already stated again multiple times you need to pay the £14 or don’t, this is a busy airport and I don’t have time to be talking to you and wasting my time. I am going now pay the £14 or don’t go home, up to you.” I was very took back with this disgusting manner and tone to which I obviously had no choice but to pay because he had hung up. This has made me very upset and stressed and as it stands I will never be using this specific airport parking system again and I will be writing a review online and on social media with my experience. This is the last way paying people want to be treated when they are on their way home after a nice trip away! I want answers to why this person acted the way they did! And I especially want a £14 refund to my bank account as soon as possible because I have parked where I was told to park and let in to park!! Even if this was a miss understanding which it is not in any shape of form. I would never expect to be treated like that by someone who works at your airport. I would like for you to respond to me in due course as this has really upset me. My reference number is LPLWC03D818158.
Number plate- DU14 CWL
I await your response.
Katie.”
“Arrived late evening / early morning, lighting and signage were very poor and ended up in the drop off car park ( literally drove through because there was no exit lane once heading that way.) only way to exit cost me £6. Left a very bad taste in my mouth, when I should have been looking forward to our holidays. Wouldn't use again...”
“Got to Liverpool airport on the morning of 5/7/25 to drop my car off at the meet and greet car park, went to the postcode given to me and ended up on the drop off car park costing £6.00. This us because I was looking for a road sign Not a banner cable tied to a fence om the way in, I circled again and ended up on the long stay car park costing £12.00 to exit, finally got directions to the banner and entered the car park, from then on it was perfect but I am £18.00 out of pocket,, I have both receipts and look forward to hearing back from you, cheers Steve”
“Absolute nightmare dealing with their customer service! I paid for parking for an overnight stay of £52. On the day of my departure my flight was cancelled so there was no way of me using my parking or the need too. I got in touch with them for a refund or the parking or to move the QR to a date I could use it and I was told that in a clause of contract if parking is not used then it will not be refunded. Customer service was shocking no offer to help or give any goodwill gesture.”
“Parked as per instructions for 2 weeks...cane home and went to vacate carpark it wouldnt let us out the on screen said £350 unpaid fee. We had paid £179 had all confirmation details. The guy on the telecome reduced to £290 we still refused to pay...he then reduced ti £15 which we paid to get home after 1am in the morning...disgusted doesn't touch how we feel and certainly won't use again or recommend.”
“Appalling my son asked where the disabled parking was there was no disabled parking and it wasn’t four minutes away. It was 15 minute 20 minute walk for me. This is out of order the level of incompetence.”
“Horrible service. We had pre-booked a week in the parking lot, our flight was cancelled and we spent about 2 hours in the lot but did not receive anything back. Contacted the parking services to explain the circumstances and they were completly unsympathetic, had their money and could care less.
Will not use the lots again.”
“We pre booked a space in the long stay car park at Liverpool but no spaces were available. We had to park in the smart car park . There was no advice or support. Then when we came back we had to pay extra because we parked in wrong parking. Staff was unkind and impolite.”
“Cannot give NO STARS!!. No one meets you or greets you! The directions are misleading, they direct you onto a long stay car park with no access to the drop off, so do the signs and writing on the road. You have to pay £12 to exit the long stay to try again. No one to assist or speak with. Absolute joke, no service. Don't bother, use the other car parking and save money.”
“Very poor experience, especially considering the exhorbitant price - £52.99 for three days!!!
1 The confirmation email for 'Park Smart' contains the statrement:
Postcode: L24 1YD
What3words: ///prank.dart.scream
That postcode takes you the WRONG car park at completely the OPPOSITE side of the airport!!
2 When I finally arived at the correct park entrance, the barrier would not work - and it then became clear from the conversation with your colleague at the entrance that she could not find our booking!! This might explain why the car park was full to bursting when we drove in - and had to park at the furthest corner - you dont have a handle on capacity because of lost bookings!!!
3 Describing it as 'onsite parking' therefore is stretching it somewhat!!
No wonder the airport has a problem with people using the surrounding estates as car parks! I wont be recoomennding it to anyone after our recent experience.”
“Complete rip off, parked there for a week and on exiting followed the exit sign to the barrier. Only the barrier didn’t open and said I owed £160 because I went out the wrong exit. Pressed the button on the barrier on the operator said he’d let me out for £16 and said he’d done me a favour. What a rip off, make your exit signs clearer, I should have reversed up but was to tired after flight so just paid. Disgusting profiteering.”
“The Fast track parking access was very unlear.
As I was in a rush I ended up havng to pay for long stay parking as it was not clearly instructed in confirmation email how to access the fast track. Im now out £120”
“Booked online, turned out I had the wrong parking.We're foreigners in a old MG, which better is stored inside. Had to pay on the spot for the right one (£58 a day!) but wanted to get the original booking rebooked or refunded. Tried contacting Liverpool Airport Parking to fix that, not one reply at all. Nothing. Different mail adresses that are on the website, NOTHING! For 58 a day you can at least answer your mails...”
“I left my present for my wife on the floor in reception. Went back to see if it had been handed in. It hadnt. I was told i would get a phone call or email as i left my contact details because they would look thro cctv . I never got anything. My car should have been parked in C8 . It wasnt i was walking around the carpark in the rain trying to find my car. Regarding my lost bag , any contact from the carpark people would have been nice.”
