“First time using Liverpool airport parking, i prepayed £75 on line, when leaving the car park the barrer didn't open and machine wanted £130 payment .had to call for assistance who checked I had payed and then opened barrer .never had this problem when Parking at Manchester jet parks.”
“You confirmed my email that I had booked a place at your car park. I had not. I wrote to you explaining that (and obviously concerned about thealleged payment). You ignored my contact. I have still heard nothing.”
“Had parking pre booked so was just supposed to drive in and park. Barrier didn’t recognise number plate so had to press for a ticket. This then meant that on top of the £56 I’d paid to park I then had to pay a further £110 to exit the car park.”
“I parked here after having paid £53 to arrive back to a parking ticket on my windscreen saying that I had parked illegally. How? it's a car park. I parked at 5pm in the morning, pitch black with poor lighting and thay said I had parked outside a bay. What bay? I couldn't see it as the car park was that rammed. I won't be parking there again, that's for sure”
“I WILL NOT be parking in the long stay parking or any other parking area at Liverpool Airport in the near future even though I have 3 Further hoilidaays out of Liverpool this year. The reason for this is .
1. When my wife and I arrived at the airport on Saturday 1sr March we spent 30 minutes drving round the car park looking for a space without sucess. As we had a flight to carch we drove around a little more and discovered an area where other cars had parked and by parking alongside I would cause no problems with accesas to other vichicles.
2. This turned out to be quite a distance from the main entrance of the airport.
3. On return we found our car OK (2 AM 8th March) but interestingly another car had been parked alongside mine but this didn''t present a problem as there was enough space around.
4. We left the car park but on the way home I needed to use my windsceen wipers and this is when I was greeted with a parking ticket which had been secured aroud my wiper blade.
5 On inspection of the PRIVACY NOTICE It appears that it was put on the car the day I left it (was I being watched by the person who issued it?)
6 On Monday 8th March the first day to get in touch with your office I rang on the 08456440659 telephone number and it cost me £10 for the call with no luck in trying to sort the problem.
7. I have now received a fine for £100.
I now feel any other option than parking at the airport is a better option.”
“On the positive side Liverpool airport is a pleasure to use, principally because the staff are very friendly. I chose to use the 'Fast track family parking' as I knew I would not have much time for arriving with my family to departure. I apid a premium of circa £50 for this then I discovered:
- The car park was difficult to find seperated from other car parks. Which you only discver when you enter and then it is difficult to exit them
- The car park itself is not really any close to the main car park (which is very easy to access the terminal from)
- The fast track which I had paid extra for was actually closed and we had to use the normal queue and were informed to pick this up with the airline/ company we had bought the fast track for. On this basis I would ask that you refund the premium for fast track as it was not available.”
“It was a spectacular disaster. We paid around £70 for fast track parking , getting there we could not find any directions to the fast track parking, after 45 mins of chasing around we had to park in the short stay otherwise would have missed our flight, on return we were charged £232 for a 4 day parking leaving us a total payment off over £300, worst parking experience of my life”
“I’ve booked a parking spot in “long stay” car park in advance. Going in, I was in a rush. The barrier would not open and we had to call for help and let them know our registration number to be let in, which delayed our entrance.
After the holiday, again when leaving the parking, machine was showing “wrong car park” and wouldn’t let us out. Had to again call for help, had to find and let them know the long booking reference number, for the lady then to ask our registration number. She then let us out. There was no other exit to use as we drove round the parking a few times, so this was the the to use. Quite inconvenient upon both entering and leaving unfortunately.”
“Second time I've booked fast track parking, first time the door into the terminal was locked. Last week I tried again. This time, the shutter to departures and the exit door to the car park was lowering as I approached, locked out again.”
“This is the 3rd time I have parked at Liverpool which has always been a good experience. However when we entered the carpark at 9am on 10th January 2025 there was snow on the ground and the parking lines were not clear. We parked at the end of a row. We came back from our holidays on 20th January to find a privacy notice dated 15th January on the windscreen. Today we have received a parking charge notice with an image of our vehicle being out of the parking parameters. Evidently the snow had melted after 5 days when the image of our vehicle was taken.The condition of the carpark on 10th January should have been taken into account before issuing the notice. The trollies were frozen together which we needed to use as we had 4 suitcases and my 86 year old parents with us.”
“I booked 4 nights instead of 3 by accident and rang BEFORE I travelled and emailed many times to ask for a refund as the system would not let me amend it …….. nobody helped me and you still owe me back one night if parking …… I have also asked for the complaints procedure more than once and have not received a response - can someone please sort this out!”
“What can I say, well walked from long stay car park to terminal was like a building site, walking from gate to plane "outside in the cold and wet" never again. Returned from holiday and outside walking again. Tried Liverpool once never again. Just booked two holidays for 2025 and both from Manchester airport as warm arm and dry.”
“Absolutely rubbish, arrive at barrier,will not open,lots of other people stuck at barrier,they can't get in, trying to press button to talk to someone but in absolutely pitch black,no lights on barrier control, just blindly pressing anything on control and out pops a ticket,so got into car park after a ridiculous length of time find a space,next to a barrier that had been bashed in and was all distorted tubing,that should have been a warning, when I returned a week later some kind person had backed into my car and damaged the rear end. On trying to get my car out of my space I realised how this has happened,the road between my car and cars on the other side of the road is too narrow,it took me at least two or three goes to get out because their is not sufficient space to back out easily. Probably it was a large car opposite me and struggled to get out and bashed my car. Then trying to find the exits was impossible,yes there are signs but UNLIT two of in car couldn't see them. So all in all a totally terrible parking experience.”
“Received a parking ticket for parking in a car park I had paid for in advance. Stated I parked out of bay markings. No markings evident due to darkness and frost covered ground at 6.30 in the morning. No obstruction whatsoever, parked on end of a row, in line with adjacent car. Lovely surprise on return from week's holiday. Use this service at your peril.”
“I arrived home to find my car had been damaged. Initial emails were ignored, I then received a response stating blatant lies about the time the car was moved. It’s costing me £200 to repair your damage. Images should be taken on exit the same way they are on entering.”
