“Second time I've booked fast track parking, first time the door into the terminal was locked. Last week I tried again. This time, the shutter to departures and the exit door to the car park was lowering as I approached, locked out again.”
“This is the 3rd time I have parked at Liverpool which has always been a good experience. However when we entered the carpark at 9am on 10th January 2025 there was snow on the ground and the parking lines were not clear. We parked at the end of a row. We came back from our holidays on 20th January to find a privacy notice dated 15th January on the windscreen. Today we have received a parking charge notice with an image of our vehicle being out of the parking parameters. Evidently the snow had melted after 5 days when the image of our vehicle was taken.The condition of the carpark on 10th January should have been taken into account before issuing the notice. The trollies were frozen together which we needed to use as we had 4 suitcases and my 86 year old parents with us.”
“I booked 4 nights instead of 3 by accident and rang BEFORE I travelled and emailed many times to ask for a refund as the system would not let me amend it …….. nobody helped me and you still owe me back one night if parking …… I have also asked for the complaints procedure more than once and have not received a response - can someone please sort this out!”
“What can I say, well walked from long stay car park to terminal was like a building site, walking from gate to plane "outside in the cold and wet" never again. Returned from holiday and outside walking again. Tried Liverpool once never again. Just booked two holidays for 2025 and both from Manchester airport as warm arm and dry.”
“Absolutely rubbish, arrive at barrier,will not open,lots of other people stuck at barrier,they can't get in, trying to press button to talk to someone but in absolutely pitch black,no lights on barrier control, just blindly pressing anything on control and out pops a ticket,so got into car park after a ridiculous length of time find a space,next to a barrier that had been bashed in and was all distorted tubing,that should have been a warning, when I returned a week later some kind person had backed into my car and damaged the rear end. On trying to get my car out of my space I realised how this has happened,the road between my car and cars on the other side of the road is too narrow,it took me at least two or three goes to get out because their is not sufficient space to back out easily. Probably it was a large car opposite me and struggled to get out and bashed my car. Then trying to find the exits was impossible,yes there are signs but UNLIT two of in car couldn't see them. So all in all a totally terrible parking experience.”
“Received a parking ticket for parking in a car park I had paid for in advance. Stated I parked out of bay markings. No markings evident due to darkness and frost covered ground at 6.30 in the morning. No obstruction whatsoever, parked on end of a row, in line with adjacent car. Lovely surprise on return from week's holiday. Use this service at your peril.”
“I arrived home to find my car had been damaged. Initial emails were ignored, I then received a response stating blatant lies about the time the car was moved. It’s costing me £200 to repair your damage. Images should be taken on exit the same way they are on entering.”
“Our car broke down on way to airport so we could not use our 2 week booking. Not allowed to cancel any of it. Having to still pay for 1 or 2 days would have been fair. No refund feels like robbery.
Jim”
“Very few actual parking spaces (long term car park), many car’s looked abandoned left in non parking areas. Few if any directions to airport entrance (cars parked on pathways). Very few Exit signs visible from area B, had to drive around several times. We managed to exit by guess work.”
“Poor and expensive service. There is no meet and greet. Nobody meets or greets you. I would have been better parking my own car closer to the terminal as this would have cost me less. There was absolutely no advantages to using the meet and greet service over the normal park your own car service.”
“Expensive and stressful to navigate. Cars strewn everywhere and not parked in spaces. We eventually found a space after 15 minutes of driving around. This is a very poor facility that's needlessly expensive.”
“I booked last minute parking for 1 night overnight parking for . I accident booked it from 4pm rather than 4am. When I realised my error I tried to amend the booking but it was with 24hours of travelling so I couldn’t. I couldn’t cancel due to this either. I tried rebooking with the correct hours but also couldn’t do this due to the existing booking.
There was no one I could contact due to it being out of hours, and our flight was 7am so couldn’t speak to anyone before our flight either for the same reason.
This resulted in me having to pay and additional £90 when leaving the car park. Such a poor system!”
“Did't recognise Reg going in
Did't recognise Reg going out
takes an age for them to answer call and huge queues behing you!!!
All despite the fact you have paid in advanced and booking system recognises your reg?”
“Absolutely disgusted that they have a vending machine and charge for plastic bags to put in liquors it’s ridiculous never seen anything like it to be honest sums up liverpool”
