“I tried to extend my booking online but there was no option to do this. I wrote to the helpdesk to ask how to do it and they sent me instruction to do it online, but they didn't work as the option to extend online didn't exsist. As a resuly of not being able to get a clear instruction on how to do it, I had to pay an overstay charge which was far more then had I been able to extend. I wouldn't recommend using this service if there's a chance you need to stay longer, or your flight gets delayed. The make it very difficult/impossible to extend before your oriignal booking expires. Very poor service and communication.”
“Dear Sirs,
I arrived home on early Monday morning Landing around 12.30am arfter waiting for our luggage and boarder control it made us late . I had to pay an extra £15.00 that I was not happy about. Also the exit point was quite hard to find has the arrows in the road were not very visible due to the weather. It would be a lot better with more signs to find the way out.
I tried to contact someone at the barrier point but again due to the weather I couldn't find how to use the machine to explain theirfor I had to pay the extra for being late.
Yours Mr Peter Lowe.”
“It’s a joke I pay for 1 week long stay parking £62.99 and when I come back and try to leave the parking lot I need to pay another £110 it’s a joke I’m fuming. It’s a ripping off costumers.”
“The directions supplied on the website are poor. There are no signs for Meet and Greet near the airport.
There was no meeting and no greeting.
Overall very poor.
A pity because it is a short walk to the airport, although a bit of a convoluted drive.”
“I was unable to use the parking space booked because my car suffered major mechanical failure the day before my trip. I was unable to find out how to cancel it and the information I did find suggested I could not get any of my money back. Manchester airport will refund cancellations right up to immediately before arrival. In future I will avoid using Liverpool airport and will never bother booking parking with you again. Absolute rip off.”
“Paid for parking for a long weekend , arrived at 5am , very dark , poorly lit and some parking bay lines virtually invisible. Parked alongside a row of cars parked in a similar fashion, not blocking anything.
Came back to a parking ticket, apparently they let this private company's onto the car park to dish out parking tickets. Not a very nice experience, will be looking to park elsewhere next time”
“Parked my car in long stay Nov 23 and on return my car was stolen, can’t understand why on earth the car park doesn’t recognise why would my car leave a day after I’ve flown out of the country?
Please consider using another car park that DOES NOT USE NUMBER PLATE ENTRY AND LEAVE AS THIS IS EASIER FOR THIEVES TO SIMPLY DRIVE OUT WITH YOUR CAR…
Would never park again with this”
“My booking didnt go through your opertor tried to charger me £85 when i had already paid after a back and forth giving my booking number they let me through with no apology!”
“gota£ 60fine for picking my severely disabled partner up outside the terminal building (redline) you should be totally ashamed of yourselves !only interested in making money!”
“Very difficult to find . Ended up in airport car park to exit area and had to pay £5.50.
Little or no appropriate signage on road.
Should be meet and greet. This is a misnomer as there was not a person in sight. Nor was anyone available inside airport to advise. Not ideal at 4.30 am!
Manchester much better as there are actual humans on site.
Won’t be using facility again
No covered walkways from car park - open to elements.”
“The new style of scanner on the exit barrier failed to identify the correct detail on my ticket claiming I had already left the park. The barrier did not lift.
In phoning an operator to inform him and request to exit he refused even when he had my reg for reference. He insists on the order reference number which was in my suitcase. The whole affair took 30 mins. Very unsatisfactory. Why change a system that worked before.”
“Was unable to find the parking with the postcode given
It wasn’t meet and greet at all no one was there and another customer had to show me how to work the machines”
“DO NOT PARK HERE! This car park advertises 24 hour CCTV monitoring, what a joke. Came back to my car and it was badly damaged down one side. Spoke to those in charge to be told that they can’t check the cameras as the CCTV is only protection against stolen vehicles not damage. They then said they could give me an accident form so I could claim against myself!!!
I will NEVER use this car park again. A premium price for an absolutely shocking service.”
“Arrived at the barrier to take the ticket for entry to the car park, the barrier lifted and then an almighty clunk, the actual barrier had fallen off it's mechanism on to the bonnet of my car, Two members of staff who saw this simply said, just carry on and park! My car is damaged and nobody to speak to?”
