“A little annoyed as I pre booked the parking, on exit I had a charge of £130 which then reduced to £16. And the £16 charge was because I parked in the wrong car park when away for a week, no signage indicating which car park to use, should be a separate entrance for each car park if that’s the case”
“I paid for long stay parking when leaving at 3am I was told i had not booked long enough so had to pay more money… given the time at night I went with this… when I checked the following day I had actually booked too many hours so you owe me £15”
“Shocking.
Returned to my vehicle to discover i owed 230.00 despite my booking online. Which I could prove with emails. Contacted intercom to find a rude and very unhelpful lady intent on doing everything possible to be obstructive.
She informed me I had parked in the wrong car park hence the fee. I asked if I was in the wrong car park then why did the barrier allow me access ??
She then goes on to say I would have to wait up to one hour before anyone could come down to the car park. It was 3am I had 2 disabled people with me.
I was forced to block the 3 exit barriers which had the desired effect.
Immediately a guy came to the car park asking me for 24.00 which I refused to pay as I booked it online paying 150.00.
For the avoidance of doubt and in the pursuit of transparency I will not pay anymore more money to you people.
Your behaviour was disgusting, unhelpful, rude and misleading.”
“We paid over £100 to park in what I expected to be the multi-story car park. In the end we found it was in fact the Park Assist parking some minutes away and some minutes again to the car.
Because I thought I had booked the multi-story and went in via a ticket which waas odd and then had to pay £12 to get out again. No-one to ask anywhere. We then came back to the taxi park area and had to pay £6 to get out of there too.
So no it was not a good experience and a poor start to the holiday so I am not happy with the extra expenditure and inconvenience it caused.”
“I attempted to book blue badge parking as I had a badge owner / wheelchair user with me.
The cheapest days parking in the BB area was around £37.00 !
So I booked into the cheapest one, circa £19.00. On airport, to the left, large car park.
On arrival in this area, there were no BB spaces, and as it was nearly full (at 6am)...I had to park 500 m or so from the airport.
In the rain, pushing the wheelchair, we were both wet through by the time we checked in.
Why is BB so expensive?”
“Wrong time for return was put in went in and changed it to right time though all ok put right time in the machine when checking in got back they used the wrong time and charged £25 extra”
“I am absolutely disappointed and disgusted with my service from this airport. I have been waiting for this email to come through as I have truly had an awful and at most stressful experience with a member of staff who was on shift Sunday morning 13th July after 4am. When I entered the airport on the 7th July I had arrived at the airport with a pre book barcode and reference number which I still have and can provide. On my email it stated to NOT press for a ticket as it would charge me again. My barcode didn’t scan so I pressed the call button where I got put through to someone who asked for my reference number, number plate and name. To which when I provided he let me into the long stay car park. Now on the Sunday morning when I go to exit the car park with my barcode, to my surprise it didn’t scan again… So I pressed the call button where I got through to the upmost rudest person I have ever dealt with, and left me truly disgusted my whole journey home. I politely stated that I was trying to leave but my barcode wasn’t working to which he asked for my reference number, number plate and name. When I provided this he said, that will be £14. Very confused on why I was being charged I asked him why am I being charged when I have already pre booked and paid for my parking over a week ago. To then which he said I was parking in the wrong area and I had also pressed for a ticket. I explained that I have not pressed for a ticket as I did not need a ticket as I pre booked and it specifically explained to me on my email to not press for a ticket. I also explained that I have not parked in the wrong area otherwise I wouldn’t have been let into the parking area when I read my reference number etc out to the man who let me into the long stay car park on the 7th of July. This then went back and fourth for another 5 minutes. He was shouting at me and being patronising saying that I have parked in the wrong place and that I had pressed for a ticket, there was no explanation on what he was trying to get at and even when I would try and explain what I meant or what I did when I checked into the car park I couldn’t as this horrific man was shouting over me and I couldn’t get my word or point across! I have never dealt with someone like this before! It was ridiculous I just wanted to go home and I had been treated with vile behaviour by this man, I couldn’t explain anything he proceeded to talk over me to the point it was getting absolutely nowhere. I never wanted an argument and it never needed to be, if he had acted in a calm manner and approach this would have been a very easy situation to sort I’m sure of it! As at the end of the day I’ve been charged £14 extra for my pre booked parking for which I have already paid for, and been told to park in and let in with my reference number! He couldn’t tell me why I was paying £14 other than the fact I have apparently pressed for a ticket which I very clearly haven’t as I have paid already and parked in the right place directed by the man who check me into the long stay car park on the 7th July. At the end of the conversation that was going absolutely nowhere the man says “As I have already stated again multiple times you need to pay the £14 or don’t, this is a busy airport and I don’t have time to be talking to you and wasting my time. I am going now pay the £14 or don’t go home, up to you.” I was very took back with this disgusting manner and tone to which I obviously had no choice but to pay because he had hung up. This has made me very upset and stressed and as it stands I will never be using this specific airport parking system again and I will be writing a review online and on social media with my experience. This is the last way paying people want to be treated when they are on their way home after a nice trip away! I want answers to why this person acted the way they did! And I especially want a £14 refund to my bank account as soon as possible because I have parked where I was told to park and let in to park!! Even if this was a miss understanding which it is not in any shape of form. I would never expect to be treated like that by someone who works at your airport. I would like for you to respond to me in due course as this has really upset me. My reference number is LPLWC03D818158.
Number plate- DU14 CWL
I await your response.
Katie.”
“Arrived late evening / early morning, lighting and signage were very poor and ended up in the drop off car park ( literally drove through because there was no exit lane once heading that way.) only way to exit cost me £6. Left a very bad taste in my mouth, when I should have been looking forward to our holidays. Wouldn't use again...”
“Got to Liverpool airport on the morning of 5/7/25 to drop my car off at the meet and greet car park, went to the postcode given to me and ended up on the drop off car park costing £6.00. This us because I was looking for a road sign Not a banner cable tied to a fence om the way in, I circled again and ended up on the long stay car park costing £12.00 to exit, finally got directions to the banner and entered the car park, from then on it was perfect but I am £18.00 out of pocket,, I have both receipts and look forward to hearing back from you, cheers Steve”
“Absolute nightmare dealing with their customer service! I paid for parking for an overnight stay of £52. On the day of my departure my flight was cancelled so there was no way of me using my parking or the need too. I got in touch with them for a refund or the parking or to move the QR to a date I could use it and I was told that in a clause of contract if parking is not used then it will not be refunded. Customer service was shocking no offer to help or give any goodwill gesture.”
“Parked as per instructions for 2 weeks...cane home and went to vacate carpark it wouldnt let us out the on screen said £350 unpaid fee. We had paid £179 had all confirmation details. The guy on the telecome reduced to £290 we still refused to pay...he then reduced ti £15 which we paid to get home after 1am in the morning...disgusted doesn't touch how we feel and certainly won't use again or recommend.”
“Appalling my son asked where the disabled parking was there was no disabled parking and it wasn’t four minutes away. It was 15 minute 20 minute walk for me. This is out of order the level of incompetence.”
“Horrible service. We had pre-booked a week in the parking lot, our flight was cancelled and we spent about 2 hours in the lot but did not receive anything back. Contacted the parking services to explain the circumstances and they were completly unsympathetic, had their money and could care less.
Will not use the lots again.”
“We pre booked a space in the long stay car park at Liverpool but no spaces were available. We had to park in the smart car park . There was no advice or support. Then when we came back we had to pay extra because we parked in wrong parking. Staff was unkind and impolite.”
“Cannot give NO STARS!!. No one meets you or greets you! The directions are misleading, they direct you onto a long stay car park with no access to the drop off, so do the signs and writing on the road. You have to pay £12 to exit the long stay to try again. No one to assist or speak with. Absolute joke, no service. Don't bother, use the other car parking and save money.”
