“We paid for parking and gave our time of arrival. Upon arriving we could not find a single free parking space. We were driving around for about 15 minutes alongside a few other cars, all hunting for a space. Afraid of missing our flight with a toddler and a baby, 3 suitcases, pram and hand luggage, we parked the car in a hatched area along side a row of parking spaces which would not block any other parked cars. With no one there to help and still no available spaces we left the car there and made our flight (last ones on). After the holiday we found our car with a notification on the windscreen informing us our details had been passed on to a third party. We have now recieved a £120 fine (60 if paid withing a certain timeframe) we have appealed. What was meant to be convenient turned into a terrible experience.”
“The very poor road signs to Liverpool airport combined with the very amateur signs to the meet and greet
make the journey for the customer very stressful . There are no illuminated signs for the meet and greet only inefficent vinyl signs that are impossible to read in the dark .
There is also no one to meet or greet the customer only an inefficient automated sytem that only works periodically to get any help in our experience is hopeless .
Please bring back the experienced staff to meet and greet the customer or please change the name .
this is a great shame that this parking system does not live up to its name as apart from the hopeless signage to direct you to the airport Liverpool airport is far preferable to any other”
“Don't book Park Smart thru Ryanair.
Even though the email confirmation purported to be from Liverpool John Lennon Airport, when I tried to change my booking, it was as though it was made deliberately absolutely impossible and I went round and round in circles with John Lennon Airport, Ryanair, and the mysterious "Park Smart" - no contact number or email on their webiste - all pointing fingers at each other saying "talk to them" "nothing to do with me." Pathetic. I gave up after two hours or so of wasted time and just booked again at a cost of about £90. It's a bit pathetic when flights and insurance are easier to rearrange than parking.”
“In March this year I booked a parking space for the week commencing 15th Sept, starting at 05.00. We had an early flight so I arrived at the car park at 05.15, but having circled the car park twice we couldn't find a space. We then realised that more cars were coming into the car park but we couldn't see any leaving, so we abandoned hope of finding a marked space free. We then spotted a kerbside space, clear of some double yellew lines, so, fearful of missing our flight, we decided to park there. We took care not to be on the double yellows and as were were in a very wide section of roadway, we were clearly not causing any obstruction.
Today we received a fine for parking there.
That's not justifiable as the Car Park authority had failed to provide a space which I had booked and paid for in advance. It would seem that the authority just takes bookings regardless of whether there are enough spaces.”
“Meet and Greet was very disapointing.
The post code given in the booking conformation email 'L24 1YD' took us to the roundabout at the bottom of Speke Hall Ave, the opposite side of the Multi story and Long Term car parks to Meet & Greet.
Why is there no Meet @ Greet signage at the junction of Hale Road & Speke Hall Ave?
You should consider that signage is so important for people who are not familiar with Liverpool Airport and particularly when dark at 04.00 in the morning.
When we eventially arrived at the correct location we entered the facility, without to much trouble and parked in a vacant space. Whilst booking in at the key drop hut, a car park attendant suddenly appeared and said we've parked in the wrong place! Where was he when we entered the Meet & Greet facility? The clue is in the title Meet & Greet.. I think training sessions at Manchester might be appropriate.”
“Not signposted clearly enough. Not a soul around to ask for help. I don't know why it's called meet and greet as nobody met or greeted me. In Manchester they point out where to park , help you with your cases, are happy and jolly, support you through the key process which gives a great start to the holiday. Liverpool was awful. I won't be using this service again. As a single woman at 4am I wanted a friendly face and to feel safe. Instead I was in a building alone. Diabolical.”
“Meet and greet is poorly signed,. We arrived in the dark and pouring rain. Following Sat Nav, not passing the sign we ended up following car park signs and once past the roundabout you have no option to turn around and had to enter and exit the car park costing us £5 just to get back on the road. No one met us so not meet and greet. The walk from M &G to airport building was open to the elements and the footpath flooded. So feet were wet,Manchester it is all undercover.”
“I thougth the parking a Liverpool was absolutely appalling .Lots of dead ends and having to to do 3 points turns then driving against the arrows.The whole layout needs upgrading or the price need to reflect the poor state of the infrostructure and design. This actually put me off from flying from Liverpool again.”
“£117 for a week parking in “family area” with supposedly wider bays. The bays are not wider and was no trolleys or even trolley areas in the whole car park had to walk across to meet and greet. Complete rip off!”
“I pre booked the parking (£40) but got charged £90 on top of that when I left - on the middle of the night, so nobody to get hold of. Made even worse that I cannot get hold of anyone to try and resolve the problem despite a number of emails being sent”
“Very poor signposting as you come out of the airport. I was parked in long stay zone B - no signs to direct you to specific zones from outside the Arrivals exit. I asked 7 different members of staff from Jet 2, Security, Disability Help Desk, Baggage staff and nobody was able to help direct me and there was no information desk available to help.”
“Payed for meet and great as I have a disabled child, came home to no car, hard to find a member of staff to help, eventually found someone and our car had been left in the place it was stored after 20 minutes someone found it 🙈”
“Parked my car for 4 nights, arrived at 3:45am and the process was very seamless it is ANPR'd so literally just drive up to the barrier and it will open. However, when returning at roughly 2am noticed yellow paint on my passenger wheel arch so it has obviously been hit whilst parked.”
