“With reference to LPLWP07555668
I paid £199 online well ahead of schedule for my 1 weeks parking. Ok arriving home, I put my ticket into the machine on level 1 expecting it to say all paid. It requested a payment of £484!! I then went to my car and upon arriving at the automatic barrier is again requested payment of £484. I then contacted assistance as it was poring down with rain and had people queuing behind me getting VERY impatient. After providing the above booking reference the barrier was opened and I received no apology for the technical error and I suspect I won’t have been the only person having to deal with this issue. I suggest someone deals with this problem and ensures it doesn’t happen to anymore unsuspecting people especially those elderly individuals or disabled people who would already have had.a tiring journey.”
“Holiday was spoit after arriving back at the airport arriving 2am, collected my car, drove to the barrier, would not raise, put ticket in machine, it said I owed £456, called for assistance, a not very apologist female voice told me I parked at the wrong car park, although when I arrived at the Start of my holiday I asked a car park attendant in a white van, I asked her if I was in the correct car park? She confirmed I was and continued with confidence to drive into the main multi storey car park, it was only when I exited, I was informed I was in the wrong car park, after explaining, I was told I could pay £20 rather than the full £456, although slightly pleased I became a little bemused of the drastic reduction I paid!!!!”
“Absolutely disgusting got pulled over and searched because the colour of my skin there were so many people to search and they picked me out of everyone and spoke to me with a very bad attitude I was really upset”
“I pre-paid £100 to park for 11 days at.the long term car park which I've used before but this time the barrier did not go up and I had to take a ticket. I then drove 3 times around the carpark looking for a space to no avail. I was on my own as my partner died in July so I felt very vulnerable and it was dark. I was upset and panicking at this point so parked between 2 cars, not blocking anyone in but it wasn't a parking space. When I returned there was a parking ticket and a letter when I got home for £100 fine. I am so upset and will be appealing the fine. Why should I pay again when I've pre-paid in good faith for a car park space. Not happy at all, disgusting service. Do not mislead your paying customers that you're providing a secure service Liverpool John Lennon Airport!”
“On return the car wouldn’t start, eventually found someone to help with a battery jump.
Got home car wouldn’t start again, so had to get it recovered to a garage, where it’s sitting to be checked what’s wrong.
It may just be the car broke down, and not the fairly of meet and greet. but it was fully serviced before it was parked, and surprised how it was parked and would start when I arrived, meet and greet never noticed it 🤷♂️🤷♂️so will not trust meet and greet again as yrs costing a lot to get sorted.”
“Nothing meet & greet about it! Didn’t see one person, have to stand and enter all your details at a machine print stickers and drop keys, the point of meet & greet is you pull in someone GREETS you takes your car and your away in seconds, not 10 mins after you park.”
“We have used the meet and greet parking before and found it good. However the new meet and greet service is nowhere good enough.
For The post code given the sat nav took us to the old location which meant entering the car park. This cost us £5 just to get out. (Twice)
The signage for the meet and greet is inadequate, we only saw 1 sign about 100m from the entrance. Describing it as Meet and greet is being very economical with the truth, YOU SEE NOBODY , you have to go to a portacabin and register your car and post your key.
If we fly from Liverpool again i would use the long term car park as it is in exactly the same area as the meet and greet parking and£40 cheaper”
“The car park was close to the airport. I booked it for a day earlier than I needed by accident and when I phoned up was told I was have to pay a £40 per day late fee or book for 1 more day which was £56.99 which I thought was disgusting as I genuinely made a mistake by pushing the wrong date by accident. I thought there would have been something they could have done over the phone but no. So when I got home my airport parking which was £67.99 for 5 days now costed me over £100.”
“The meet and greet airport is not clearly sign posted. The post code supplied takes you to the main terminal and directs you into the drop off car park to which you get charged £5 for driving into ( I know as I did this twice while trying to locate the correct car park). No one is available to ask so I was forced to enter terminal building to gain directions.
This is not the hassle free meet and greet service as advertised and I subsequently ended up missing my flight and was forced to book the next one some 7 hours later after spending a small fortune In Starbucks and Greg’s. Not the stress free start to my holiday at all”
“I was unable to park the car, I was confused that I was not able to go through the barrier as it did not recognise the car registration. The was no one around to help and the result was I missed the flight.
The ticket barriers were not working and I had to wait for the mechanic to fix them and no tickets were being issued.Booking ref: WC01554408 Park Smart. I paid £68.99, I would be grateful for a refund as I had to rebook the flight and go via Manchester Airport the following day. Kind regards Joan Felgate”
“My car was hit whilst in this car park. I asked for help and was told nothing could be done and it was simply tough. You may as well save your money and park further away from the airport as the staff here don't care and your car is not safe!”
“Missed my flight from Leeds Bradford so had to go to Liverpool Airport. I think it's absolutely disgusting that I had to pay £10 for my cousin to come INTO the carpark to DROP me off to my car. (I landed at Leeds so was picked up and drove me to Liverpool). £10 for literally less than 3 minutes?? Rip off.”
“Ruined my lovely birthday and few days away with family , no one manning the barrier so I reversed to try next one and smashed into sticking out barrier !
When EVENTUALLY someone responded on assistance’ he couldn’t have been more surly or unhelpful if he tried , Thank you .. for nothing”
“I was going trew check in while I peeped going trew the buzzer so had to be searched somebody robbed a silver cross necklace out of my tray noting could be done about it and these necklace has a cross on it and was given to me by my grandfather when I was younger for my communion and is last thing I have from him on the 17 of august and was talking to by James the manager”
