“Unfortunately, the service at this parking lot is outdated. It's the 21st century, and it's impossible to contact anyone at the staff. Ultimately, we paid for parking, but we didn't park there. Our flight was postponed and we had to be at the airport an hour early. We couldn't change our reservation; the system wanted us to pay the same amount for that extra hour as for the entire day.”
“I have requested a refund as you have charged me twice for one stay at long stay parking.
Your cusotmers service were very unhelpful as they said that they could not see the duble payment but is has been taken from my account”
“My car broke down the day before travel so I had to get a train over last minute which meant I didn't use the car park but there was no option to cancel for a refund so I had to pay for parking I didn't use along with a train.”
“Hello i used your online booking on the day i used the what three words to find the carpark but it tool us just outside the carpark and i could not work out what car park i was supposed to go to there was no local phone number to ring just a 08 number with a nice price per min charge eventually i parked but on the way back i was in the wrong car park and it cost me more money to get out i think a better system would be advisable with exact place to go and a phone number to ring if lost a one that does not cost the earth so i will think twice before i book again”
“Terrible conditions, bays conned off no walking route and very dirty in general . Looked more like derelict space than airport parking.
Little cut through people was taking to avoid longer walk had gaps assed attempt to block with cut of trees .”
“Unfortunately my car was damaged during our visit. I reported it that day, and was told cctv was inconclusive so I couldn’t find out who had caused the damage.”
“I booked the outdoor long stay parking for a flight at 8.10am. As a disabled traveller it was an absolute nightmare trying to find a parking space at 5.45am. There were only 3 empty spaces in the entire car park, non of which were disabled spaces. As my powerchair was in the boot of my chair, our suitcase was on the back seats. With only narrow spaces left, I had to get out of the car and stand there with the suitcase whilst my husband parked in the space and then used the hoist to get my powerchair out for me. I was in a lot of pain and never should have been put in that position. If my husband hadn't been with me, I couldn't have managed it on my own. Never again.”
“I have used it every time I fly from Liverpool. But this time I was really cross when I came back to my car to find out that when I arrived at the barrier the machine said that I owed £134 pounds even though I had already paid £98 pounds”
“We arrived at long stay and we needed a disabled car space and there was none to be found as my little boy has a wheelchair chair we need the room but there was none so we had to park in a "normal" car space and they were hard to find.”
“As I have a disabled badge looked to find a space,no chance! Place was packed,in fact my husband had to keep driving round and round for over 15 minutes to find a space!! I had to jump out as I couldn’t walk far,I stood and waited for him to find a space,he found one shes away!!!! Horrendous never again!!!! When we returned a week later it was just as bad as trying to pick me up somewhere that is allowed was awful just an all round bad experience with a disabled passenger!!”
“Finding a parking spot took ages. On return at night, even though I had taken a photograph of the location of the car, it was VERY difficult to get back to it from the terminal. The signage of the route back was very poor. I, along with another two groups of people, about 10 in all ended up having to climb through a fence to reach our zones that we could clearly see.”
“Not very well signed we booked multi-storey ended up somewhere else so had to pay to get out of multi-storey to find smart park plus no one around to ask”
“Don’t use meet and greet…exact flight times inputted and paid £71 only to turn up and the machine say ‘insufficient funds’ - had to pay another £25. Scam”
“I do not understand how you can justify the rates you apply to the parking. It’s disgusting and often more expensive than the flights £70 for less than 2 days an absolute rip off.”
“Preboojed but did not recognise my number plate and ticket given. Had to pay £120 on return to get out of car park! Shocking no one responded to call button.”
“I paid &120 for 10 days parking and because it was dark and poor car park signing, apparently I went to the wrong car park. It would not let me in so I pressed the button in the dark to speak to someone but all it did was lift the barrier and give me a ticket. As there was a queue behind me I had to go forward so parked up. In the end it cost me £190 so I won’t be using any car parks at the airport in future”
“On 19th July I booked fast track parking for one week commencing 7th September at 11 a.m. in the disabled car park.I was supposed to have been able to park in a disabled bay, which I needed due to my disability. When I arrived in the car park, there were no disabled spaces left, although a couple of the cars parked in them did not display a blue badge. I had to park at the very back of the car park in a very tight, small place and had great difficulty getting out of the car and retrieving my case from the boot.
It was the first time I had used Liverpool Airport and I was really upset. It ruined the start of my holiday. When I got to fast track security the passes would not work! What on earth did I pay £162 for? Shocking service. I complained to the check-in rep, who told me to contact your department on my return. There is not an email address to complain to !”
