“Just got charged £50 for the pleasure of experiencing the key stone cops working in Liverpool airport. I first checked their website to make sure the flight was arriving on time, it reported it was, yet the person I was picking up reported they were over an hour late taking off. Used flight radar to get a better picture on the arrival time. I arrived 10-15mins after the plane landed but they couldn't find the steps to get the people off the plane. While they found the steps instead of getting the luggage off the plane I think they waited while they sorted out the steps. I got a text saying they had got off the plane so should be out shortly. After about another hour the person I was collecting came out of arrivals gate, apparently while having trouble getting the luggage off the plane they then proceeded to put it on the wrong conveyor and further delay was avoided due to good eyesight. I have sent an email to parking @ liverpool airport, but I will be disputing the transaction with my card company. Management needs to sort itself out, but it's probably part of the plan to fund the 6 figure bonus for the ceo.”
“Contact number? Joke dropping off short stay, contactless not working so spend time reversing between gates and then over to 10 mins and charged £10. I’m a taxi driver, they had staff there earlier because they wants to working, still not and no staff. Joke of an airport”
“Absolutely disgusting service
Got charged 50 pounds for parking after sitting on a plane and not allowed to get off due to lack of staff on the ground which made me late . The total time was 1 hour 30 to get off the plane and through customs. My dad was waiting for me and had used the parking near the airport being 81 and also picking me up with my bike he needed to be close . We got to the barrier and it cost us 50 yes 50 pounds !!!!! Scandalous”
“New machine for paying to leave short stay carpark. Lots of trouble getting out. The money you pay to park should have been used to buy
a better one. Can’t see it getting better.”
“There minimum 7 people staff and queue was running so slowly. While waiting I see 1-2 ladies without duties or some on training didn't know what to do. You need send there ready trained staff. Completely disappointed!!!”
“You charged £50 for 1 hour parking on the drop off pick up car park!!!!! That is robbery. If Liverpool operations cannot align the carousel with EasyJet flights and it takes over an hour to collect the bags and get to your lift what is going o n?? You don't have good transport infrastructure so lifts are required. John Lennon would not want his name as your brand if he knew you did this. It's disgusting.”
“Why do you have to wait so long for baggage when there is only one flight landed. The wait is not acceptable. Not given any information about the delay. Dont want to use the airport again”
“The only upper crust thing about this place is the cost. Large led screen drawing you in as it introduces you to lots of non existent offers.
No reduced price drink with a baguette, no pastry with any coffee.
Apparently I was reading these offers from a defunct or as the staff put it 'default menu' whatever that means.”
“Thought it was duty free what right have you got to rip off passengers £12 for a glass of wine and £7.50 for a pint of larger that’s what my son paid this week he only told me because we are travelling soon from Liverpool airport it’s a total disgrace and a shame on this city .”
“On board now all waiting to get off and Captain advises us we’re waiting cause 3 planes come in same time so we have to wait to get off… get more staff this is a joke .. you know how many planes are due.. absolutely disgraceful”
“Makes me laugh that they sorry in opening line of the 'bad experience'. They could'nt give a monkeys....as long as they rip you off ....£4 to pick up...A total disgrace.”
“I've been trying to manage a booking and cancel for a refund for the last 10 days. It refuses to recognise booki g ref and email. When I diddle the old booking still no option to change move dates of flights for another choice of parking dates Had no human response. Dreadful to get hold of. I'll.never book with them.again and am trying to get mp to look at the communication issue. They have premium.phone lines. Emails just sending back automated responses saying will contact me within 7 days ...never happened . So am out of pocket and have to pay elsewhere and try claim this back via my mp s intervention”
“Due to 3different flight delays, I parked just over half an hour whilst waiting for my daughter in law flying in to Liverpool. They charged me £25 for the privilege, what a bloody cheek, disgraceful.”
“My Dad picked me up at airport in December. He’d parked for about an hour and upon exit had to pay £25! Disgraceful. How can this amount be justified?”
“Shocking my 82 year old mother in law was delayed last night from 4.15 to 1am so I got to the airport when the flight landed so she didn’t have to wait long because of her age and struggle to walk it was half an hour before she got to me ….. £25 it’s absolute daylight robbery after an 8 hour delay”
