“Absolutely rubbish, arrive at barrier,will not open,lots of other people stuck at barrier,they can't get in, trying to press button to talk to someone but in absolutely pitch black,no lights on barrier control, just blindly pressing anything on control and out pops a ticket,so got into car park after a ridiculous length of time find a space,next to a barrier that had been bashed in and was all distorted tubing,that should have been a warning, when I returned a week later some kind person had backed into my car and damaged the rear end. On trying to get my car out of my space I realised how this has happened,the road between my car and cars on the other side of the road is too narrow,it took me at least two or three goes to get out because their is not sufficient space to back out easily. Probably it was a large car opposite me and struggled to get out and bashed my car. Then trying to find the exits was impossible,yes there are signs but UNLIT two of in car couldn't see them. So all in all a totally terrible parking experience.”
“Received a parking ticket for parking in a car park I had paid for in advance. Stated I parked out of bay markings. No markings evident due to darkness and frost covered ground at 6.30 in the morning. No obstruction whatsoever, parked on end of a row, in line with adjacent car. Lovely surprise on return from week's holiday. Use this service at your peril.”
“I arrived home to find my car had been damaged. Initial emails were ignored, I then received a response stating blatant lies about the time the car was moved. It’s costing me £200 to repair your damage. Images should be taken on exit the same way they are on entering.”
“Our car broke down on way to airport so we could not use our 2 week booking. Not allowed to cancel any of it. Having to still pay for 1 or 2 days would have been fair. No refund feels like robbery.
Jim”
“Very few actual parking spaces (long term car park), many car’s looked abandoned left in non parking areas. Few if any directions to airport entrance (cars parked on pathways). Very few Exit signs visible from area B, had to drive around several times. We managed to exit by guess work.”
“Poor and expensive service. There is no meet and greet. Nobody meets or greets you. I would have been better parking my own car closer to the terminal as this would have cost me less. There was absolutely no advantages to using the meet and greet service over the normal park your own car service.”
“Expensive and stressful to navigate. Cars strewn everywhere and not parked in spaces. We eventually found a space after 15 minutes of driving around. This is a very poor facility that's needlessly expensive.”
“I booked last minute parking for 1 night overnight parking for . I accident booked it from 4pm rather than 4am. When I realised my error I tried to amend the booking but it was with 24hours of travelling so I couldn’t. I couldn’t cancel due to this either. I tried rebooking with the correct hours but also couldn’t do this due to the existing booking.
There was no one I could contact due to it being out of hours, and our flight was 7am so couldn’t speak to anyone before our flight either for the same reason.
This resulted in me having to pay and additional £90 when leaving the car park. Such a poor system!”
“Did't recognise Reg going in
Did't recognise Reg going out
takes an age for them to answer call and huge queues behing you!!!
All despite the fact you have paid in advanced and booking system recognises your reg?”
“Absolutely disgusted that they have a vending machine and charge for plastic bags to put in liquors it’s ridiculous never seen anything like it to be honest sums up liverpool”
“We paid for parking and gave our time of arrival. Upon arriving we could not find a single free parking space. We were driving around for about 15 minutes alongside a few other cars, all hunting for a space. Afraid of missing our flight with a toddler and a baby, 3 suitcases, pram and hand luggage, we parked the car in a hatched area along side a row of parking spaces which would not block any other parked cars. With no one there to help and still no available spaces we left the car there and made our flight (last ones on). After the holiday we found our car with a notification on the windscreen informing us our details had been passed on to a third party. We have now recieved a £120 fine (60 if paid withing a certain timeframe) we have appealed. What was meant to be convenient turned into a terrible experience.”
“The very poor road signs to Liverpool airport combined with the very amateur signs to the meet and greet
make the journey for the customer very stressful . There are no illuminated signs for the meet and greet only inefficent vinyl signs that are impossible to read in the dark .
There is also no one to meet or greet the customer only an inefficient automated sytem that only works periodically to get any help in our experience is hopeless .
Please bring back the experienced staff to meet and greet the customer or please change the name .
this is a great shame that this parking system does not live up to its name as apart from the hopeless signage to direct you to the airport Liverpool airport is far preferable to any other”
“Don't book Park Smart thru Ryanair.
Even though the email confirmation purported to be from Liverpool John Lennon Airport, when I tried to change my booking, it was as though it was made deliberately absolutely impossible and I went round and round in circles with John Lennon Airport, Ryanair, and the mysterious "Park Smart" - no contact number or email on their webiste - all pointing fingers at each other saying "talk to them" "nothing to do with me." Pathetic. I gave up after two hours or so of wasted time and just booked again at a cost of about £90. It's a bit pathetic when flights and insurance are easier to rearrange than parking.”
“In March this year I booked a parking space for the week commencing 15th Sept, starting at 05.00. We had an early flight so I arrived at the car park at 05.15, but having circled the car park twice we couldn't find a space. We then realised that more cars were coming into the car park but we couldn't see any leaving, so we abandoned hope of finding a marked space free. We then spotted a kerbside space, clear of some double yellew lines, so, fearful of missing our flight, we decided to park there. We took care not to be on the double yellows and as were were in a very wide section of roadway, we were clearly not causing any obstruction.
Today we received a fine for parking there.
That's not justifiable as the Car Park authority had failed to provide a space which I had booked and paid for in advance. It would seem that the authority just takes bookings regardless of whether there are enough spaces.”
“Meet and Greet was very disapointing.
The post code given in the booking conformation email 'L24 1YD' took us to the roundabout at the bottom of Speke Hall Ave, the opposite side of the Multi story and Long Term car parks to Meet & Greet.
Why is there no Meet @ Greet signage at the junction of Hale Road & Speke Hall Ave?
You should consider that signage is so important for people who are not familiar with Liverpool Airport and particularly when dark at 04.00 in the morning.
When we eventially arrived at the correct location we entered the facility, without to much trouble and parked in a vacant space. Whilst booking in at the key drop hut, a car park attendant suddenly appeared and said we've parked in the wrong place! Where was he when we entered the Meet & Greet facility? The clue is in the title Meet & Greet.. I think training sessions at Manchester might be appropriate.”
