“It may be unfair to give such a low score but due to the French Air Traffic Controllers dispute our scheduled return flight with Ryan Air on Thursday last week was cancelled and Ryan Air got us home on the next available flight to Liverpool on Monday. This necessitated paying - the original parking fee of £80.00 having expired - a further fee which we were fine with. It was a further £100.00. Our concern is the totally inept way that Liverpool Airport collect that fee. It was very cold on Monday and when I returned to the Meet and Greet (?) portacabin and explained why we were late returning and I wanted to pay the additional parking fee the staff advised that they were not authorised/could not take the payment and that I would need to go to the main car park building - some 200 yards away - where I would find a grey metal card machine with a telecom link to press which would connect me with THEM in the Meet and Greet portacabin (the people I had already spoken with) and would need to enter my card details, pay the fee and be able to return to the Meet and Greet portacabin and access the locker which held my car key. Sadly my left knee is not good (and it was not helped by Ryan Air keeping the aircon on in the plane - I was seated by an emergency exit) and it was difficult to walk those few hundred yards with a frozen knee to pay the additional fee. The Airport Staff were very, very helpful and I did ask them why wasn't there a direct telcon link to them within their portacabin - seems logical but their answer was non commital but gave me the impression that MANAGEMENT were not interested!”
“Meet and greet wasn’t well signed and we struggled to find it.
We weren’t met or greeted, was asked to scan a barcode which wasn’t on my confirmation email.
On return car was not on main meet and greet carpark and was difficult to find.”
“Paid to park but wasn’t any spaces available as a section of the car park was cornered of so had to park in a mini bus drop of point where others had also parked and ended up with a £60 ticket. I appealed the ticket and was told no I have to pay so I had to pay twice FUMING”
“There is a great deal of confusing and misleading signage with missing information. The meet and greet compound had a grand total of 1 sign and then well off the main approach. The meet and greet is automated and the only evidence of human intervention is that the car was moved into a parking space and the key placed in a collection box. The advertising claims it is 1 minute from the terminal and this may be true for a fit and unemcombered person bout otherwise .......... the path is not covered so there is no shelter if the weather is inclement. If you do get in the wrong feeder road to the car parks there is no escape or turn round point and this will cost you £5.00 though I did have this refunded when I made a complaint. There is much to do before a better rating would be justified.”
“I booked for a week
And wen we got back from holiday at 12.00 at night couldn't get out so I called on intercom parking man was verry rude to me an my wife an my kids was in car he sed I needed to pay another 1500 pounds that was OK me or my wife had no cash at all so I tried my card that was declined I rang agen to tell him that I had no cash an my card was declined an if he could give me a ticket i could pay next day he sed ya what ever herd that before then he turned off speaker I rang agen he sed just pay I no u got money the is a car full .yes the car was full of my kids I rang about 7 times to pleed with him he was just saying these thing to us so after a wile my oldest son sed try my card knowing that he had no money in it just to stop man say these things that was declined we were all hungry very tired just sat at gate in car park at air port after basically crying to him to let us go home he finally open the gate and sed just f.. ING go. He was not professional an had no compassion so very disappointed”
“Our flight was cancelled so we were 24hrs late returning to the car. I feel being charged the full day rate was mercenary. If a fee has to be charged it could be charged at the same day rate as when the original booking was made.”
“Absolutely disgusting, arrived at 7:00am to No parking spaces , so after driving round 3/4 times had to pal I a disabled bay to which I payed £94 to come back of holiday to a £100 fine to I’m not paying to be then charged £15 to get out the car park I will not to using you again and telling people about how you treat customers!”
“Unfortunately had a very poor experience. Having paid £51 for 4 days parking I arrived back at the car to find a parking ticket on my windscreen.
I was unaware I had parked in a ‘no parking’ bay because the yellow hash paint had all but worn away (only noticed this on close inspection after finding parking ticket). It is obviously too much to ask for whoever runs Liverpool Airport to actually build walkways, too costly no doubt, and why would you when you can actually make money in this way by failing to maintain car parks properly, win win.”
“The Meet and greet is not a personal service, as it infers. The sineage direting you too the greet location is poor off the dual carageway. We ended up having to go onto the short term drop off park twice and paying £5/time due to no entry to the meet and greet car park, while we worked out where the access road was.
When we arrived at the meet and greet location it is an automated service and not a human in sight to greet us, so the term meet and greet is totally misleading.
Not a fantastic first experience for an elderly couple and just added to the stress of travelling.”
“I tried to extend my booking online but there was no option to do this. I wrote to the helpdesk to ask how to do it and they sent me instruction to do it online, but they didn't work as the option to extend online didn't exsist. As a resuly of not being able to get a clear instruction on how to do it, I had to pay an overstay charge which was far more then had I been able to extend. I wouldn't recommend using this service if there's a chance you need to stay longer, or your flight gets delayed. The make it very difficult/impossible to extend before your oriignal booking expires. Very poor service and communication.”
“Dear Sirs,
I arrived home on early Monday morning Landing around 12.30am arfter waiting for our luggage and boarder control it made us late . I had to pay an extra £15.00 that I was not happy about. Also the exit point was quite hard to find has the arrows in the road were not very visible due to the weather. It would be a lot better with more signs to find the way out.
I tried to contact someone at the barrier point but again due to the weather I couldn't find how to use the machine to explain theirfor I had to pay the extra for being late.
Yours Mr Peter Lowe.”
“It’s a joke I pay for 1 week long stay parking £62.99 and when I come back and try to leave the parking lot I need to pay another £110 it’s a joke I’m fuming. It’s a ripping off costumers.”
