“Not signposted clearly enough. Not a soul around to ask for help. I don't know why it's called meet and greet as nobody met or greeted me. In Manchester they point out where to park , help you with your cases, are happy and jolly, support you through the key process which gives a great start to the holiday. Liverpool was awful. I won't be using this service again. As a single woman at 4am I wanted a friendly face and to feel safe. Instead I was in a building alone. Diabolical.”
“Meet and greet is poorly signed,. We arrived in the dark and pouring rain. Following Sat Nav, not passing the sign we ended up following car park signs and once past the roundabout you have no option to turn around and had to enter and exit the car park costing us £5 just to get back on the road. No one met us so not meet and greet. The walk from M &G to airport building was open to the elements and the footpath flooded. So feet were wet,Manchester it is all undercover.”
“I thougth the parking a Liverpool was absolutely appalling .Lots of dead ends and having to to do 3 points turns then driving against the arrows.The whole layout needs upgrading or the price need to reflect the poor state of the infrostructure and design. This actually put me off from flying from Liverpool again.”
“£117 for a week parking in “family area” with supposedly wider bays. The bays are not wider and was no trolleys or even trolley areas in the whole car park had to walk across to meet and greet. Complete rip off!”
“I pre booked the parking (£40) but got charged £90 on top of that when I left - on the middle of the night, so nobody to get hold of. Made even worse that I cannot get hold of anyone to try and resolve the problem despite a number of emails being sent”
“Very poor signposting as you come out of the airport. I was parked in long stay zone B - no signs to direct you to specific zones from outside the Arrivals exit. I asked 7 different members of staff from Jet 2, Security, Disability Help Desk, Baggage staff and nobody was able to help direct me and there was no information desk available to help.”
“Payed for meet and great as I have a disabled child, came home to no car, hard to find a member of staff to help, eventually found someone and our car had been left in the place it was stored after 20 minutes someone found it 🙈”
“Parked my car for 4 nights, arrived at 3:45am and the process was very seamless it is ANPR'd so literally just drive up to the barrier and it will open. However, when returning at roughly 2am noticed yellow paint on my passenger wheel arch so it has obviously been hit whilst parked.”
“I paid for 3 days whilst away, unfortunately our passports were stolen so we had to extend until sorted. I couldn’t get hold of anyone that could help for the car park. So I waited until the time ran out for the previous slot I booked and booked again for a further 2 days. However, I manage to find us earlier flights which meant we arrived early, and as soon as I went to leave it then charged me a further price to get out, there wasn’t anything I could do as there were cars waiting behind me to leave”
“Good entry and exit vehicle recognition.
Very poor signage and lay out of car park, on arrival took a good while to find a parking space.
On arrival back home car park was flooded, we were unable to get to the car without shoes getting full of water.
No clear signs for exit and signs on the road send you round in circles!”
“I paid for and used the 'Meet and Greet' at Liverpool airport thinking it would be convenient and quick. How wrong could I be. Meet and Greet it is NOT. I suggest that Management look up the meaning of both Meet and Greet.
The information given to find the 'Meet and Greet' was very bad, and there is NO signage as one approaches the Airport telling one where to go for the Meet and Greet Parking. The booking information gave me a Postcode which took me to the 'Drop off Parking' and cost me £5 to get out.
All in all an appallingly organised system that appears to be designed to take money off users at every available opportunity. To be blunt I would call it a 'scam'.”
“Once again car registration not recognized.
Access difficult.didn't have my glasses to hand so pressed wrong button and received a ticket ,which let me in but was advised by person on com that my ticket had been cancelled and I would need to resolve when I exited car park.
Left me feeling worried for entire week about getting out of car park.
Lady on phone sorted issue straight away .”
“EasyJet cancelled my flight the day before - 9 hours before my flight to be precise - so I was not able to use the car park. The cancellation was made at 9pm at night and there was no way to cancel my car parking. I had hope for a partial rebate of the fee but you did not provide that option”
“I'm shocked.
While on holiday my flight was changed to the evening.
When I collected my car I had an extra £15 to pay for no fault of my own.
I often use john Lennon airport.
I'm not so sure now
Lee Wilson.
Please pass on to customers services.”
