“The car park was easy to find, easy check in procedure. It’s open to the public and anyone is able to walk through it.
All was going well until the night we were due to come home, I received a notification (I was in bed asleep) on my phone to say my car was unlocked. I discovered it at 08.00 the following morning, the telephone number on the website doesn’t accept international calls and I was unable to contact anyone. The airport has a duty of care for vehicles whilst in their possession, on this very basis they have failed. I own a high performance car, which is attractive to theives. Be very careful and check the vehicle is locked on your return. They have lost my trust, we shall never use them again.”
“The camera can never read my number plate (my plate is 4D and is 100% legal), every time I have to contact the customer service team to issue me a manual ticket. Guy on the radio was extremely rude (probably because it was about 4 am on a Saturday but if you’re that miserable maybe you shouldn’t be working in customer services).!
Car park is over filled - had to circle around for about 10 mins trying to find a spot. Eventually found one UNDER A TREE. No wonder this space was available- I was greeted two days later with a poo covered car.
Not impressed - to top it off UK decided to have a heatwave during these 2 days so the bird poo was literally burnt on to the car… nice.
Only use this car park as it’s the cheapest but still for 2 days I paid £46.99 which means the prices have risen now. Will not be using this car park again. Rather get public transport and stay overnight at the premier inn - will probably cost less then the £46.99!”
“Absolute joke of a car park arrived early hours of the morning not one single car parking space un the car park or in the over flow so had no choice but to park in disabled this resulted in a £50 pound fine even though we had already paid £80 to park in the first place.”
“My wife is disabled. As half of the disabled spaces were fenced off due to works, we could not get a disability spot in the ground long stay car park. Due to the car park being virtually full. We ended up right at the back near houses and having to walk with baggage very far. Whilst works on they should of introduced more disibity parking areas”
“Long stay opposite terminal was poor, and packed out for early May. Took 15 minutes travelling over numerous speed bumps to find a space with adequate room to park. Parking bays are far too narrow.”
“Pre paid for a space could not find one drove around for more than 40 mins, had to leave car in an un marked bay or we would have missed check in, got a £60 fine, disgusted will never use your car park again”
“I am a disabled traveller & have chosen to use Liverpool airport due to its disabled-friendly facilities and friendly staff. This time however, I was disappointed to note that around 40 disabled bays were unavailable - with no other provision made. Hence there was a severe shortage of suitable places to park and indeed, the carpark was extremely busy with no apparent parking in other areas. As I have seriously impaired mobility this caused major stress for me and my companion. Very fortunately, having driven round and round the carpark for over 20 minutes a traveller was exiting his disabled space; so I was able to park. However - he commented that this was the only available disabled space when he arrived and indeed, it was again the only available space at the time of my travel.
There was no warning given on booking the carpark and no alternative disabled parking indicated on arrival. This is a very poor standard of service.”
“My flight on 25th April was cancelled at short notice and I was transferred to Manchester Airport the following morning. I tried to cancel my parking but found this was not possible closer to 24 hours prior to the flight so I was not able to use the parking but still had to pay the £65.99 fee, plus pay £132 to park at Manchester Airport. At least their policy allows cancellation up to an hour before the booking. I am unlikely to use Liverpool again.”
“We have used this service afew timed and never had a problem.. however 4 days ago we were 15 minutes late for our estimated arrival time and we were charged an extra £15. We had to pay this to be let through the barrier. £15 isn't much in the grand scheme of things, I was more annoyed that the person on the intercom was quite rude and cut us off. I've used airport parking for many years and have never been charged for being late, let alone 15 minutes. I don't think I will be using the parking again.”
“It may be unfair to give such a low score but due to the French Air Traffic Controllers dispute our scheduled return flight with Ryan Air on Thursday last week was cancelled and Ryan Air got us home on the next available flight to Liverpool on Monday. This necessitated paying - the original parking fee of £80.00 having expired - a further fee which we were fine with. It was a further £100.00. Our concern is the totally inept way that Liverpool Airport collect that fee. It was very cold on Monday and when I returned to the Meet and Greet (?) portacabin and explained why we were late returning and I wanted to pay the additional parking fee the staff advised that they were not authorised/could not take the payment and that I would need to go to the main car park building - some 200 yards away - where I would find a grey metal card machine with a telecom link to press which would connect me with THEM in the Meet and Greet portacabin (the people I had already spoken with) and would need to enter my card details, pay the fee and be able to return to the Meet and Greet portacabin and access the locker which held my car key. Sadly my left knee is not good (and it was not helped by Ryan Air keeping the aircon on in the plane - I was seated by an emergency exit) and it was difficult to walk those few hundred yards with a frozen knee to pay the additional fee. The Airport Staff were very, very helpful and I did ask them why wasn't there a direct telcon link to them within their portacabin - seems logical but their answer was non commital but gave me the impression that MANAGEMENT were not interested!”
“Meet and greet wasn’t well signed and we struggled to find it.
We weren’t met or greeted, was asked to scan a barcode which wasn’t on my confirmation email.
On return car was not on main meet and greet carpark and was difficult to find.”
“Paid to park but wasn’t any spaces available as a section of the car park was cornered of so had to park in a mini bus drop of point where others had also parked and ended up with a £60 ticket. I appealed the ticket and was told no I have to pay so I had to pay twice FUMING”
“There is a great deal of confusing and misleading signage with missing information. The meet and greet compound had a grand total of 1 sign and then well off the main approach. The meet and greet is automated and the only evidence of human intervention is that the car was moved into a parking space and the key placed in a collection box. The advertising claims it is 1 minute from the terminal and this may be true for a fit and unemcombered person bout otherwise .......... the path is not covered so there is no shelter if the weather is inclement. If you do get in the wrong feeder road to the car parks there is no escape or turn round point and this will cost you £5.00 though I did have this refunded when I made a complaint. There is much to do before a better rating would be justified.”
