“I arrived at Liverpool John Lennon Airport on 12 June at 5.15 am, in good time for our flight. I had booked the meet and greet parking which cost me over £90. So good so far, until we arrived at the airport. There we were confronted by a myriad of signs, everything apart from “meet and greet”.
We ended up following the long stay option; this was wrong and so we had to spend a further £10 to exit the carpark.
We eventually found the meet and greet only because we found someone who knew where it was. Still no signs until you actually reach the place.
I was told by a member of staff that this was a common occurrence and that I could claim my £10 back.
2 emails later and 3 phone conversations and still not even an acknowledgement of receipt of message.
Disgusted!”
“Disgraceful service, had to ring to extend parking length as dad had a stroke whilst on holiday and we couldnt move his car in time. Paid over £100 for the extension then was charged another £60 when we left the car park even though it was moved 5 days before the extended deadline. Emailed parking customer email that day but didn't receive a reply so then emailed again, still no reply. Then emailed customer service and still waiting. No compassion, no joined up service delivery, just so bad”
“Not impressed at all really.
We arrived with plenty of time, but had to drive around for ages trying to find an available space. When we found one, which was only because we eventually decided after several laps to go and talk to the people in the meet and greet office, it was extremely tight to get into the 1 space remaknjnb because of how two very large vehicles either side had parked. This really raised our stress levels, as the time we had allowed had been eaten into significantly.
We then went into the terminal, checked our luggage, and went through to security only to find that the fast track security check was unstaffed and closed. We therefore had to wait in the normal queue with everyone else.
The staff were quite unhelpful. As we eventually got to the front of the queue, they closed the security counter we were stood Infront of, and had to instead go to another - this all seemed very confusing and rushed. Again. More stress.
Eventually we were through, having saved no time at all overall.
On our way back, we found our car again (a Volvo estate) and it was even more cramped in the space by two large 4x4 type vehicles either side. It took us nearly 20 mins to get it out of the space. Nobody came to assist. And there would have been nothing they could do anyway.
How is this fast track in any way.
A complete waste of over £80 and we won't bother using this absolute sherade of a service again as we saw no benefit.
We had a 2 year old toddler with us, and this was stressful for her as much as for us, it was just a complete nightmare and a real waste of time and money. Not to mentioning spoiling the very first step of our holiday.”
“Paid £80 for a week we arrived 7 mins early as traffic was quiet when leaving the airport after our holiday had to pay £15 more to get out off the Airport be careful people rip off merchants park just outside airport. They don’t charge you extra for being a few minutes early. !!!!”
“We arrived with plenty of time for our flight. The Long stay car park easy to find on entry it soon became obvious that finding a space was difficult. No one in attendance to assist, up and down the rows as others were doing, time ticking by, asked contractors working there for help, eventually found an area a considerable way from the entrance and was able to park. It took 20 minutes to find and then a considerable walk (run) to the departures - had we not had originally plenty of time we could have had trouble with the baggage and going through the departure process. A very poor experience and certainly staff needs to be on duty to guide customers.”
“Meet and greet a joke.
Hard to find as no signs in main airport
No one to meet only a machine. I had then to provide loads of detail on my flights using a machine.
Leave the key with a machine.
Hard to find mert and greet location from the airport no signage.”
“Impossible to find. Despite being an official airport car park, there are no signs to help you find it. The map supplied in confirmation email doesn't make sense. The roads funnel you into the drop off zone where you then have to pay to leave. Signs between car park and terminal would help too.”
“Terrible lounge with awful staff. Customer service is non existent. Never again will I use this lounge. I have used Aspire for many years and never in my life have I ever been spoken to in the way I was spoken to in here. To be threatened then gas lighted is a whole new low and then when I complained to head office they also accused us of lying until a Mystery Shopper reported what had happened! Shame on you Aspire!”
“I had prebooked my space and am a blue badge holder. Upon arriving there was no spaces left and ground works taking place where blu badgeholder spaces were. We had to park at the furthest point away from the terminal. I will never use Liverpool airport again, parking is apalling given the prices you charge and clearly no provision for people with disabilities.”
“First time using Liverpool airport and have been totally put off using again due to meet and greet parking. Not signposted how to get to it and ended up on short stay £10 per hour car park. Eventually spoke to man on intercom and was directed out of airport and down the road to a sign that said fast track. This wasted half an hour trying to locate parking. Was fully automated so the title meet and greet is not accurate. Not close enough to terminal for someone with limited mobility like myself. Return flight landed in the early hours and the road to walk back to car was poorly lit. Waste of money snd e we I’ll not use again. Give me Manchester anyday.One totally dissatisfied customer”
“We arrived at lunch time 25/5. Six people in 2 vehicles. 3 people were disabled and one who couldn’t walk far.
There were no disabled parking spaces available as most of them appeared to be dug up and fenced off, although no work was ongoing.
We couldn’t find any dedicated place to drop off disabled, so had to Leave the disabled people sat in a wheelchair and on a bench we found at the side of the road while the 2 drivers spent some time looking for a space, we eventually found 2 which were a long walk away.
The signage in the car park was terrible, it took a long time to locate the cars on return, once again leaving the disabled people on the side of the road in the middle of the night for too long. Again it was difficult loading wheelchairs etc. with no space to do so.”
“I used the Meet and Greet. The signage towards the site is terrible, so unless you've been there before you end up in the main short stay car park by mistake, and pay £5 for the pleasure. Knowing that it's next to the fast track parking helps. People going to airports are usually stressed for some reason and clear signage is a basic requirement.
Next - it's called meet and greet but, of course, its nothing of the sort. It's completely automated, but badly at that too. Upon arrival you have to provide lots of details on a computer, most of which the systsme already has since you already provided them. This means rooting around for flight details, reference numbers and so on. Again, when in a hurry and stressed this is unecessary and annoying.
The only good news is that it's close to the terminal - but uncovered, so if windy (always) or rainy (often) it's not much fun.”
“The car park was easy to find, easy check in procedure. It’s open to the public and anyone is able to walk through it.
All was going well until the night we were due to come home, I received a notification (I was in bed asleep) on my phone to say my car was unlocked. I discovered it at 08.00 the following morning, the telephone number on the website doesn’t accept international calls and I was unable to contact anyone. The airport has a duty of care for vehicles whilst in their possession, on this very basis they have failed. I own a high performance car, which is attractive to theives. Be very careful and check the vehicle is locked on your return. They have lost my trust, we shall never use them again.”
“The camera can never read my number plate (my plate is 4D and is 100% legal), every time I have to contact the customer service team to issue me a manual ticket. Guy on the radio was extremely rude (probably because it was about 4 am on a Saturday but if you’re that miserable maybe you shouldn’t be working in customer services).!
Car park is over filled - had to circle around for about 10 mins trying to find a spot. Eventually found one UNDER A TREE. No wonder this space was available- I was greeted two days later with a poo covered car.
Not impressed - to top it off UK decided to have a heatwave during these 2 days so the bird poo was literally burnt on to the car… nice.
Only use this car park as it’s the cheapest but still for 2 days I paid £46.99 which means the prices have risen now. Will not be using this car park again. Rather get public transport and stay overnight at the premier inn - will probably cost less then the £46.99!”
“Absolute joke of a car park arrived early hours of the morning not one single car parking space un the car park or in the over flow so had no choice but to park in disabled this resulted in a £50 pound fine even though we had already paid £80 to park in the first place.”
“My wife is disabled. As half of the disabled spaces were fenced off due to works, we could not get a disability spot in the ground long stay car park. Due to the car park being virtually full. We ended up right at the back near houses and having to walk with baggage very far. Whilst works on they should of introduced more disibity parking areas”
“Long stay opposite terminal was poor, and packed out for early May. Took 15 minutes travelling over numerous speed bumps to find a space with adequate room to park. Parking bays are far too narrow.”
