“Man who was attending us was very rude didn’t speak English very well was unclear didn’t have patience for me or my Mammy who has difficulties we didn’t appreciate the things he said it was very unprofessional I hope you get this sorted or you will be hearing from me”
“Our car was scratched while in the Meet and Greet between 27 May and 3 June 2023. The scatch was visible straight away so we reported this to an official before leaving the car park. We sent the incident form to you by email. It was acknowledged. Then despite sending 5 further emails, all of the emails have been ignored. This is shocking service. Do not use!”
“25£ of parking at the drop off for 25 minutes because I’ve had to wait at the desk for someone to answer a question! Massive robbery ! 10£ should have been acceptable but 25 is a scam!”
“Good evening! The first experience with Liverpool airport was the worst of my life. I stayed for 2 hours in a queue of 20-30 people for the check-in and when I got to my turn, Nicola, the airport employee who was the slowest person I've seen (10 minutes for each passenger) said I had to go to another queue, because that was the priority queue... When I told him that what he is doing is not right, because we have been there for 2 hours and it never said that there is priority, he started yelling at me very rudely and mentioned: "Because I commented and did not respect her orders, I will not fly again tonight". She was racist seeing that I am of a different nationality....I arrived at the airport 2.5 hours before the flight and stood in line to leave my checked luggage for 2 hours. The tickets were printed from home with paid seats. The worst company Wizz.air, I will avoid it in the future and I will also tell everyone I know to avoid the Liverpool-Iasi race.p”
“Paid for ‘Park Smart’. No spots for disabled. Had to walk a long distance. Badly sign posted and poorly lit, went round the round about several times and still had to ask directions from staff. No explanation on booking as to the nearest and best parking for disabled. Very poor!!”
“Paid for fast track security. It was shut when we got there. Emailed customer services 5 times. No response. Don’t waste your money paying for this service and hopefully you never have cause for complaint because you will never get a response. Manchester for us in future.”
“Hi my son came to pick me up as I was just diagnosed with bone cancer in Portgual it took me so long to walk to arrivals the plane parked so far away from the terminal he was charged £20 for parking something needs to be done about this how much money do they want in times like this”
“Waiting for help to take a blind man to the check in had to take his suitcase myself as passenger was elderly overstayed by 10 mins and took another 10 mins to get person on intercom to let me out crazy as passenger had booked for assistance”
“Absolutely disgusting , John Lennon will be turning in his grave having such a corrupt, despicable money grab , especially in hard times like these. Went to pick up my wife & daughter, they waited a little longer than expected for their suitcase , just over 20 minutes , £25.00 it cost me , outrageous , something needs to be done , I wouldn’t expect this extortion in an iron curtain dictatorship, despicable , normal people can’t afford that .”
“Scandalous …. £5.00 for a fast drop off.
Liverpool airport shame on you.
Straight drop off should be free …. No parking involved.
Liverpool tax
Shame”
“Went to pick my daughter up at the drop off 2 zone as I knew there was a hefty fine for parking on the roadside. I turned right at the roundabout towards the car park but unfortunately I turned into the first entrance which was the car hire company car park and ended up with a £100 fine. Why is this classed as the red zone?”
“Dropped off family within minutes had to queue to get out many drivers having difficulty with contactless including myself high viz man at barrier appeared helpless charged £10 would like refund”
