“There minimum 7 people staff and queue was running so slowly. While waiting I see 1-2 ladies without duties or some on training didn't know what to do. You need send there ready trained staff. Completely disappointed!!!”
“You charged £50 for 1 hour parking on the drop off pick up car park!!!!! That is robbery. If Liverpool operations cannot align the carousel with EasyJet flights and it takes over an hour to collect the bags and get to your lift what is going o n?? You don't have good transport infrastructure so lifts are required. John Lennon would not want his name as your brand if he knew you did this. It's disgusting.”
“Why do you have to wait so long for baggage when there is only one flight landed. The wait is not acceptable. Not given any information about the delay. Dont want to use the airport again”
“The only upper crust thing about this place is the cost. Large led screen drawing you in as it introduces you to lots of non existent offers.
No reduced price drink with a baguette, no pastry with any coffee.
Apparently I was reading these offers from a defunct or as the staff put it 'default menu' whatever that means.”
“Thought it was duty free what right have you got to rip off passengers £12 for a glass of wine and £7.50 for a pint of larger that’s what my son paid this week he only told me because we are travelling soon from Liverpool airport it’s a total disgrace and a shame on this city .”
“On board now all waiting to get off and Captain advises us we’re waiting cause 3 planes come in same time so we have to wait to get off… get more staff this is a joke .. you know how many planes are due.. absolutely disgraceful”
“Makes me laugh that they sorry in opening line of the 'bad experience'. They could'nt give a monkeys....as long as they rip you off ....£4 to pick up...A total disgrace.”
“I've been trying to manage a booking and cancel for a refund for the last 10 days. It refuses to recognise booki g ref and email. When I diddle the old booking still no option to change move dates of flights for another choice of parking dates Had no human response. Dreadful to get hold of. I'll.never book with them.again and am trying to get mp to look at the communication issue. They have premium.phone lines. Emails just sending back automated responses saying will contact me within 7 days ...never happened . So am out of pocket and have to pay elsewhere and try claim this back via my mp s intervention”
“Due to 3different flight delays, I parked just over half an hour whilst waiting for my daughter in law flying in to Liverpool. They charged me £25 for the privilege, what a bloody cheek, disgraceful.”
“My Dad picked me up at airport in December. He’d parked for about an hour and upon exit had to pay £25! Disgraceful. How can this amount be justified?”
“Shocking my 82 year old mother in law was delayed last night from 4.15 to 1am so I got to the airport when the flight landed so she didn’t have to wait long because of her age and struggle to walk it was half an hour before she got to me ….. £25 it’s absolute daylight robbery after an 8 hour delay”
“Rip off parking never again cheaper to get a taxi. Had to wait for my son to get of flight with injury to his knee he had special assistance and because of the delay I got charged 25 pound. Absolutely shameless.”
“Swissport staff,
Apperently there is no requirement for the staff that check the covid certs & that interact with passengers to wear masks or after handling each passengers phone to sanitise. When confronted the staff member answered is "you dont know my circumstances". WTF!
Why is this person in a public interactive position if they are medically unable to wear a mask, surely a covid19 work place risk assessment would prevent this from happening or is there even one?”
“I email you in 2007 complaining about the general running of the airport and the attempts to extract money at every opportunity. You refused to answer my email as it obviously made someone embarrassed or ashamed. 14 years later I have just returned from Liverpool and not one thing has changed, infact it's got worse. Apart from the 1970's walk from the aircraft to the 1970's porta cabin interior that is now dirty and not very well maintained. The continued walk from the terminal to the car parking in winter storms has remained the same but now even more embarrassing, you charge £4 to drop off. We had my 76 year old mother and could not do the 'walk of rain' from the car park. £4 and you still charge for a plastic bag that no one else worldwide charges for. Now also the cost of 'fast track' is £5 per person that no one else has. And you wonder why your known as ' Bin Dippers'
Just robbing people at every opportunity and every juncture. The coupled with your extortionate fees to PCR test obviously an opportunity to extort more money from a pandemic situation (something I will be asking the relevant body to look into). Basically, Shame on you, shame on the people who make these outrageous decisions and shame on the governing body that police's you.
Well done JL Liverpool.
Yours very angry
S.Law”
“Update your website. My daughter flying from Dublin with a pre booked taxi and had two calls not surprisingly as your arrivals data is atrocious if flights are delayed. No information at all, two useless taxis and my daughter getting abuse from the taxi firm when she said she hadn’t taken off yet. Please get a better information service. Won’t be using Liverpool airport again - used to be so good. Really dissatisfied! I just hope my daughter manages to get home. Can’t even complain easily!come on Liverpool airport you are letting us down.”
