“The car park was close to the airport. I booked it for a day earlier than I needed by accident and when I phoned up was told I was have to pay a £40 per day late fee or book for 1 more day which was £56.99 which I thought was disgusting as I genuinely made a mistake by pushing the wrong date by accident. I thought there would have been something they could have done over the phone but no. So when I got home my airport parking which was £67.99 for 5 days now costed me over £100.”
“The meet and greet airport is not clearly sign posted. The post code supplied takes you to the main terminal and directs you into the drop off car park to which you get charged £5 for driving into ( I know as I did this twice while trying to locate the correct car park). No one is available to ask so I was forced to enter terminal building to gain directions.
This is not the hassle free meet and greet service as advertised and I subsequently ended up missing my flight and was forced to book the next one some 7 hours later after spending a small fortune In Starbucks and Greg’s. Not the stress free start to my holiday at all”
“I was unable to park the car, I was confused that I was not able to go through the barrier as it did not recognise the car registration. The was no one around to help and the result was I missed the flight.
The ticket barriers were not working and I had to wait for the mechanic to fix them and no tickets were being issued.Booking ref: WC01554408 Park Smart. I paid £68.99, I would be grateful for a refund as I had to rebook the flight and go via Manchester Airport the following day. Kind regards Joan Felgate”
“My car was hit whilst in this car park. I asked for help and was told nothing could be done and it was simply tough. You may as well save your money and park further away from the airport as the staff here don't care and your car is not safe!”
“Missed my flight from Leeds Bradford so had to go to Liverpool Airport. I think it's absolutely disgusting that I had to pay £10 for my cousin to come INTO the carpark to DROP me off to my car. (I landed at Leeds so was picked up and drove me to Liverpool). £10 for literally less than 3 minutes?? Rip off.”
“Ruined my lovely birthday and few days away with family , no one manning the barrier so I reversed to try next one and smashed into sticking out barrier !
When EVENTUALLY someone responded on assistance’ he couldn’t have been more surly or unhelpful if he tried , Thank you .. for nothing”
“I was going trew check in while I peeped going trew the buzzer so had to be searched somebody robbed a silver cross necklace out of my tray noting could be done about it and these necklace has a cross on it and was given to me by my grandfather when I was younger for my communion and is last thing I have from him on the 17 of august and was talking to by James the manager”
“Man who was attending us was very rude didn’t speak English very well was unclear didn’t have patience for me or my Mammy who has difficulties we didn’t appreciate the things he said it was very unprofessional I hope you get this sorted or you will be hearing from me”
“Our car was scratched while in the Meet and Greet between 27 May and 3 June 2023. The scatch was visible straight away so we reported this to an official before leaving the car park. We sent the incident form to you by email. It was acknowledged. Then despite sending 5 further emails, all of the emails have been ignored. This is shocking service. Do not use!”
“25£ of parking at the drop off for 25 minutes because I’ve had to wait at the desk for someone to answer a question! Massive robbery ! 10£ should have been acceptable but 25 is a scam!”
