“I am currently sitting on the plane to Belfast from 1500 hrs
As your de icer machine one is broken and the other didn't have fuel then when it did start to de ice our plane it ran out of fuel again and this then takes a further 20 minutes to refuel.
No sign of the other wing being de iced .The time is now 1905!
The snow was forecast from yesterday!”
“Absolutely shocking service!! Our flight was cancelled, we were expected to put up our own hotel and travel untill they can refund us, we haven’t got the expenses to do that, so we were made to sit down stairs in the airport in the freezing cold, for 12 hours!!! No one would help us, or let us check in to go up stairs for a we bit of heat! Not 1 person about o help or speak to either untill 10 hours after we were left to fend for ourselves in the freezing cold”
“ABSURD! Departure hall closed at 10 pm (darkness) when flight take off planned for 23:50-00:00! Lights switched off , no airport staff, no security not a living soul to explain why departures are closed at 10mp when there are flights taking off at midnight(Friday night 22.10.21)! but ''24hr assistance desk'' proudly highlited but closed with noone in it. Airport closed at 10pm! except for a little shop and car park...that have nothing to do with the airport air-sight. Noone to call for help,assistance,guaidance,explanation.....Departure display inadequate showing the wrong time of take off.....and no gate numbered just vague ''rescheduled''. SHOCKING”
“I bought a ticket in February to go to Canada, when I arrived at Liverpool airport dated the Friday the 12th February. I was turned away. And the excuses the,airport staff came out with was my passport is void, and unless I was a resident in the Isle of man, I would not be allowed on the plane.
I checked with the passport office and told me my passport is still valid.
I contacted Liverpool airport just get confirmation to ask whether I'm barred from boarding on a plane. All I got was attitude, shouting and screaming at me. So that tells me, these individuals who work at the airports are hiding something from me. And I would like to know what that is. Why are the airport staff not giving me the information I'm asking for.
I have every right to be given that kind if information, and save me the trip going to the airport, just to be turned away.”
“Absolutely disgusting and appalling arrogance of the barrier operator who spoke to me this morning at 02.45 (17/19/2021)I am disabled wheelchair user and my Carer came to collect me from the airport because there was a slight delay through no fault of ours I had to pay £25.00! Because I just went over the allotted 40 mins disabled parking. I will contact customer service to discuss this despicable operator’s attitude.”
“Picked my daughter up as she walked to free pickup stopped less than a minute, got fined ! Not another car insight no obstruction, I wonder what John Lennon would have thought about that, enforced by a bunch of debt collecting bully's, nice one JLA
Bitter taste.”
“Charges for drop off/pick up absolutely disgusting. You would have to be a formula one pit crew to make the 10 minutes for £4 as a young family. Avoid the place.”
“Got charged £50 in the car park when I went to collect family members from arrivals. Due to baggage belt not starting for 30-40 mins after passengers had got there. If I ever have the misfortune of having to go to this airport again I will be parking in the Morrison’s car park up the road and either getting a taxi to airport and back (cheaper than using drop off collection areas) or getting people to phone me when they are actually through the arrivals hall. Rip Off”
“Gives Liverpool a bad name when charging £4 to drop off in there less than 2 minutes minutes. Its obvious that the airport parking is run by and operated using legal theft. The set up for stopping close to the airport to drop off means a £100 fine that is operated by a firm of disputable thieves. If possible please try to use a different airport or better still use the excellent bus service”
“Do not use the drop off and pick up car park … I just paid £25 for 20mins which frankly is tantamount to theft. I now understand there is a drop off 2 car park which is 400m away and free for 40 mins … who knew? The short term car park is also a rip off. It should be much clearer on arrival what the options are and not require trawling through the web site to find out. The charges are deceitful and unjustifiable … deeply unimpressed. I feel scammed.”
“Was charged £25 for parking because the card machine was broken . When pressed for help no one there to help . So went to next machine it had gone up to £25 pressed for help told i had to pay it to get out . Would never use this car park againe . I was ripped off”
“£25 charge for the drop off parking if you stay more than 10 mins. Do yourself a favour and either park in the long stay multi-story or better still fly from another airport.”
“I’m a Liverpudlian and I’m appalled at the way i was treated by the vile speaking staff you employ . I went to take a flight and the airport was empty . When i arrived at departures i was confronted by a huge cue ( this was in the height of the pandemic ) there was 4 flights checking through security . The airport had 2 lanes out of 6 in operation with only a hand full of staff present . After cueing well over one and a half hours i decide as my flight was due to leave , to approach a member of the staff . As i walked towards him he started screaming at the top of his voice for me to gat back in the cue , i tried to explain my flight was about to close the gates which he totally ignored and continued to scream at me to get back in line . I was totally shocked . This resulted in me missing my flight . I will now be seeking compensation from liverpool john Lennon airport and if I’m not successful i will be placing the issue with my lawyers to take legal action . Appalled to say the least .”
“Frequent flyer with easy jet and have used Liverpool airport this past two weeks , both occasions have been asked to buy the plastic bags for cosmetics, 1st week fakes out of Belfast , no problem with the size of the bag , flew home next day from Liverpool, bag to bag had to buy their bags , same again flew out of Belfast , used smaller bag no issues from Belfast , flew out of Liverpool, again bags not good enough, had to buy their bags , holding people up , no sign up giving customers the right info regarding the size of clear plastic bag , , if Liverpool airport need the money that much from the customers , just say so , plus the girl had no manners what so ever , found her rude , hope not to be back in Liverpool airport anytime soon”
“I was unable to use due to covid -19, my flight and hotel stay was cancelled, to be honest I forgot about my car park and did not get a reminder like received from my airline and hotel informing me to move the date or cancel so unfortunately this is now money lost.”
