“I think you need to review your automated email service! Obviously we did not use the car park due to the lockdown. I'll do a proper review when you honour the voucher.”
“As you know our flights were cancelled by Ryanair so we did not drive to the car park as restrictions on travel were in place ,to leave our car at Liverpool Airport for 2 weeks while being isolated at home .In short we DID NOT USE the parking”
“There is no contact. Cancelled holiday come and gone and no contact or refund. Website states a 'credit note' will be issued but what happens if your chosen replacment holiday wont be flying from Liverpool. Dont pre-book otherwise you will lose money is what your advising!!!!!”
“We were still charged for parking even though we are all in lockdown I think you should have sent out a message to let everyone know exactly How to apply for a refund or even a way to change to a later date
Very disappointed”
“I booked my stay as usual entering my arrival and departure dates and times, as usual. However on putting my ticket in on leaving it said I was £15 short. It transpired that the booking was from 00.00hrs on the departure day. Not the time I had put in. I believe this is a new ploy on your part which I had not picked up on when booking.
My booking ref. was 01233992 costing £47.99 and to pay an extra £15 was annoying to say the least. This for a 1 week stay!”
“Camera didn’t recognise the number plate even though it was correct. Led to unnecessary delay and having to go to the Car Park Office. All a waste of time and stress when you don’t need it.”
“We where very happy with this service until I wanted to extend the stay as I had an emergency and had to stay in Spain . But NO of course you can’t do that !!!! Why in heavens sake not??? We can’t be only people that have had this happen!!! It feels as though it’s just a way of getting extra cash out of us !!! And leaves a very nasty taste will use of site parking in future where this is not a problem. A very disappointed MAXINE Redman”
“Useless. Arrived back here at 11pm, no signs to indicate which direction the long stay car park was in. Finally found it and then drove around for fifteen minutes because there are no signs to indicate how to get out. Was at the point of either breaking through a barrier or a hedge to escape. Don’t assume your customers know the place inside out - I’ve never been here before. Unlikely to be back. Not good enough.”
“I have used this service on many occasions and always found it exceptional, however my experience on this occasion was dreadful. Firstly on arrival the paperwork had us in the wrong car park which to be fair I had booked in error and cancelled minutes later. I then booked the long stay car park with yourselves, received full confirmation and paid in full. Even though it was a more costly option I still felt that the service I had received on previous occasions warranted the extra expense. On arrival, although you still had us down for the wrong car park the member of staff we spoke to apologised for the transfer not being up to date and advised us that if we had any problem on exit just to press the buzzer and explain the situation. No problem, the member of staff was extremely friendly.
After our holiday and on trying to exit the car park we did have a problem which we expected. We pressed the buzzer and explained to the member of staff what had appeared on the exit barrier. I was actually appalled at the attitude of this gentleman who although lifted the barrier to let us out left us with
" you wanna make sure you're in the right car park next time"!!! This was in hearing shot of my young grandsons and it wasn't so much what he had said but the manner and tone he used. So I feel that on this occasion at 14:00 0n 03/11/19 the service provided was poor and that customer service training needs have been identified here. I have in the past encouraged friends and family to use this car park but I'm not so confident now. I hope this helps to improve the customer experience.”
