“arrived at airport meet and greet no meet no greet just a load of screens with little or no instructuions were to put you keys , oh and then notcied a letter box that saif post key here, on return scanned barred code only to find a box numberl it up tried to get jkey but locked almot streight away tried to look for a assitance no one to be seen, knocked on a door and a very rude gentle asked who knocked, told him what had happend and was very rude said he cannot do anything, eventuly he managed topen the box to get my keys after cerifying my name and car reg number, then said, did yoiu see were your car was on the screen i said no, he said wel lyour car is out there and went back behind the door, this is not meet and greet its an expansive car park, will not be using meet and greet at Liverpool ever again.”
“Absolute nightmare dealing with their customer service! I paid for parking for an overnight stay of £52. On the day of my departure my flight was cancelled so there was no way of me using my parking or the need too. I got in touch with them for a refund or the parking or to move the QR to a date I could use it and I was told that in a clause of contract if parking is not used then it will not be refunded. Customer service was shocking no offer to help or give any goodwill gesture.”
“Clear signage and everything worked in and out.
Is there any way you could show if a lane has spaces? There’s barely enough room to turn round if a lane turns out to be full.”
“Easy booking and payment on line. Ease of access when at the car park. Even better if there were more trolley bays dispersed across the parking area. I could only see one”
“I've travelled from Liverpool airport a few times to go to Knock Ireland and I have had no problems what so ever. Staff are approachable and very helpful always there to help.”
“Simple and efficient entry procedure and within easy walking distance to the terminal. The only issue we had was arriving back after our holiday in the early hours of the morning and therefore in the dark. It was not easy to find the exit of the car park!”
