“Absolutely terrific. Very easy. Drive in find a spot and park. A short walk to the terminal and off you go. Can't think of anything being easier than parking at LJA.”
“Directions to parking were good, we had no problems accessing car park. Check in was straight forward.
No problems on our return our car was easy to locate.”
“I paid &120 for 10 days parking and because it was dark and poor car park signing, apparently I went to the wrong car park. It would not let me in so I pressed the button in the dark to speak to someone but all it did was lift the barrier and give me a ticket. As there was a queue behind me I had to go forward so parked up. In the end it cost me £190 so I won’t be using any car parks at the airport in future”
“The entry and exit ANPR system worked fine in the Long Stay car park. However, finding a parking space proved near impossible. Having booked and paid for parking several months in advance, this is not acceptable.
What should have been a smooth experience became quite traumatic, bearing in mind check-in time requirements.
The capacity is either insufficient or ‘overstays’ are an issue.
The lack of an attendant on site (either physical or through speaker) added to the problem.
This is the worst way to begin a journey.”
“Great experience from the moment of booking to departing. Straight forward and clear on how to book and use this facility, reasonable in relation to how much everything costs in today’s day!
No extra charges for being a couple hours over from a delayed flight which is a nice touch considering it’s nobody’s fault.
Overall - real pleasant experience.”
“Good location, clean, secure car park, barrier s worked first time with no issues, easy to book online. The only issue is narrow parking bays. But that's quite common in UK. Thank you, nice to do business with you.”
“On 19th July I booked fast track parking for one week commencing 7th September at 11 a.m. in the disabled car park.I was supposed to have been able to park in a disabled bay, which I needed due to my disability. When I arrived in the car park, there were no disabled spaces left, although a couple of the cars parked in them did not display a blue badge. I had to park at the very back of the car park in a very tight, small place and had great difficulty getting out of the car and retrieving my case from the boot.
It was the first time I had used Liverpool Airport and I was really upset. It ruined the start of my holiday. When I got to fast track security the passes would not work! What on earth did I pay £162 for? Shocking service. I complained to the check-in rep, who told me to contact your department on my return. There is not an email address to complain to !”
“Our trip to Portugal started when we arrive at the multi-story car park at the John Lennon Airport. We found a space on the fourth floor and after a short walk we were booked in and on our way. Everyone, including Assistance, security and lounge staff are so friendly and helpfull. Plane was on timeboth departing and return. Far better than the big impersonal airports.”
“Brilliant and easy to use especially for someone who isn't used to technology. A short walk from the terminal i will be using it again. Safe and secure. But a little expensive.”
“The spaces are a good size so there's less chance of your car getting hit by others, no damage/break in to my car or any other car i could see. That said, it's an outragous price for parking, i'll be getting a taxi next time as is 1/4 of the price.”
