“The parking and collection was great but I paid for 3 fast track and the printed copies would not open barrier despite trying for 15 minutes and asking g staff who were at best unhelpful at worst rude! We had to join the crowds so no time for coffee etc”
“I found it good to take the car to airport I was a bit confused as were to park but found it eventually, will definitely use airport parking again as no I will find it a lot more easy.”
“Booking was easy.
Car park 10min walk to terminal.
Barrier failed to open on exit - was still within allotted time. Call the button man and it was sorted .
So Ok but not seamless.”
“I booked the 'multi-story and short stay' car park for 3 days. When I came back I could not get out of the car park. The person who answered the intercom was rude, aggressive, insulting, condescending and of very little help. He spoke to me like I was an idiot and then held me to ransome by reducing my alleged penalty parking fee of £116 (he maintained I was in the wrong car park) to £14 before he would let me out.
Naturally I paid this in order to go home, but I object to being over charged regardless of how small the amount is, and the way I was spoken to was totally unacceptable. I have no idea who this member of staff was, and this anonymity has undoubtedly emboldened their awful attitude. Had this been a face-to-face conversation I am sure they would have behaved more empathically. Incredibly unprofessional. They may get away with this with the large numbers of tourists who come through Liverpool, but I am a resident and use the airport several times every year.
This character needs to be identified for advice, guidance and customer service training. They harm the reputation of our great city and our fledgling but ever growing airport.”
“Handy parkingg for airport but on printing directions sat nav takes you back of carpark. Barriers didnt open and huge signs telling you fines of £100 if stopping. You have no option but to stop and turn to find correct entrance. That apart parking was fine. Could be cheaper as its all outside. Im disabled so needed close to airport entrance.”
“Could not fault anything about my car parking experience using Liverpool Airport Parking.
Having a Blue Badge, I found plentiful Disabled Parking bays directly across from the Terminal building, also having pre-booked, leaving the car parking experience was very quick and simple, I would definitely use again.”
“As a disabled driver I needed to park close to the terminal. Booking was easy and U was provided a map. The car park was clearly signposted and automatic number plate recognition made it easy. There were plenty of disabled spaces and close to the terminal. Good value.”
“Super quick and easy to use the website to book.
Really easy to park and really close to the airport.
The only downside is that it’s not very clear to get out. My flight landed at night it was raining heavily and the exit signs are not very clear so went round in circles but managed to get out in the end. All in all a good experience”
