“always easy to use, can usually find a space not to far from the main terminal, clean and efficient. so close to the terminal too, i am off the plane and in my car within 15 mins!”
“Very pleased with our recent travel experience with Liberpool airport. The parking was eady to find and not too far away frok the airport to walk. We struggled to find a space initially, however a attendant helped by advising of spaces further down.”
“I have been using Fast track parking for several years, never had any issues.
i have also phoned through to the airport parking team on a couple of occasions and they have been so helpful with my enquiries.
Excellent service, well done.”
“I used the long stay car park because it was so close to the terminal, two minutes walk and I was inside.
The barriers ANPR system was quick and signage for entry and exit was very clear.
The car park felt very secure.
The four day charge was reasonable and I will definitely be using it again.”
“Very easy booked online,drive to carpark barrier opens park up go to flight return to carpark drive to barrier it opens go home. I will always use good value for money”
“Quick and easy to book online. When you turn up it scans your number plate and barrier lifts, then when you leave it does exactly the same. In and out just like that, can’t fault it.”
“Signage is not great, I got in the wrong lane and it was too late to reverse, had to go through the drop off which cost me £6. Apart from that it was good thank you.”
“I parked at Liverpool John Lennon Airport and overall the location was very convenient, being close to the terminal and easy to access once on site.
However, the booking process and parking instructions were confusing and poorly communicated. I booked directly through the airport website and received a confirmation email, but at no point were clear instructions provided on exactly which car park to use. The email included generic entry and exit instructions, but nothing that clearly specified “Park Smart”, Long Stay, or Short Stay.
On arrival, the signage for Long Stay and Short Stay/Multi Storey were visible only, especially for a short overnight trip, and it was not obvious which was correct. I even checked in advance using ChatGPT due to the lack of clarity, and was advised Long Stay based on the information provided in the confirmation email.
When I arrived at the barrier at around 5:20am, it did not open automatically. I pressed the button available, but there was no obvious “call assistance” option visible at the time. As I could not resolve it immediately and with no clear guidance, I entered the car park.
Afterwards, I was contacted and told I had parked in the incorrect area and would need to pay an additional charge per 24 hours. On exit, I was charged an extra £4. Which should be nothing as I prepaid.
While the parking itself was fine and the location is excellent, the instructions need to be much clearer at the point of booking. Customers should be explicitly told which car park to use, rather than having to interpret signs or risk additional charges on arrival. Clear, unambiguous instructions such as “Park Smart – use this car park only” would prevent confusion and avoid unnecessary stress or extra costs for customers.”
“Parking is fine. But... the booking system still has a car I owned 6 years ago as the default and refuses to change it. Even when you type in the latest Reg it reverts so you finish up stuck at the gate
Sort it out!”
