“Charges for drop off/pick up absolutely disgusting. You would have to be a formula one pit crew to make the 10 minutes for £4 as a young family. Avoid the place.”
“Got charged £50 in the car park when I went to collect family members from arrivals. Due to baggage belt not starting for 30-40 mins after passengers had got there. If I ever have the misfortune of having to go to this airport again I will be parking in the Morrison’s car park up the road and either getting a taxi to airport and back (cheaper than using drop off collection areas) or getting people to phone me when they are actually through the arrivals hall. Rip Off”
“Gives Liverpool a bad name when charging £4 to drop off in there less than 2 minutes minutes. Its obvious that the airport parking is run by and operated using legal theft. The set up for stopping close to the airport to drop off means a £100 fine that is operated by a firm of disputable thieves. If possible please try to use a different airport or better still use the excellent bus service”
“Do not use the drop off and pick up car park … I just paid £25 for 20mins which frankly is tantamount to theft. I now understand there is a drop off 2 car park which is 400m away and free for 40 mins … who knew? The short term car park is also a rip off. It should be much clearer on arrival what the options are and not require trawling through the web site to find out. The charges are deceitful and unjustifiable … deeply unimpressed. I feel scammed.”
“Was charged £25 for parking because the card machine was broken . When pressed for help no one there to help . So went to next machine it had gone up to £25 pressed for help told i had to pay it to get out . Would never use this car park againe . I was ripped off”
“£25 charge for the drop off parking if you stay more than 10 mins. Do yourself a favour and either park in the long stay multi-story or better still fly from another airport.”
“I’m a Liverpudlian and I’m appalled at the way i was treated by the vile speaking staff you employ . I went to take a flight and the airport was empty . When i arrived at departures i was confronted by a huge cue ( this was in the height of the pandemic ) there was 4 flights checking through security . The airport had 2 lanes out of 6 in operation with only a hand full of staff present . After cueing well over one and a half hours i decide as my flight was due to leave , to approach a member of the staff . As i walked towards him he started screaming at the top of his voice for me to gat back in the cue , i tried to explain my flight was about to close the gates which he totally ignored and continued to scream at me to get back in line . I was totally shocked . This resulted in me missing my flight . I will now be seeking compensation from liverpool john Lennon airport and if I’m not successful i will be placing the issue with my lawyers to take legal action . Appalled to say the least .”
“Frequent flyer with easy jet and have used Liverpool airport this past two weeks , both occasions have been asked to buy the plastic bags for cosmetics, 1st week fakes out of Belfast , no problem with the size of the bag , flew home next day from Liverpool, bag to bag had to buy their bags , same again flew out of Belfast , used smaller bag no issues from Belfast , flew out of Liverpool, again bags not good enough, had to buy their bags , holding people up , no sign up giving customers the right info regarding the size of clear plastic bag , , if Liverpool airport need the money that much from the customers , just say so , plus the girl had no manners what so ever , found her rude , hope not to be back in Liverpool airport anytime soon”
“I was unable to use due to covid -19, my flight and hotel stay was cancelled, to be honest I forgot about my car park and did not get a reminder like received from my airline and hotel informing me to move the date or cancel so unfortunately this is now money lost.”
“I think you need to review your automated email service! Obviously we did not use the car park due to the lockdown. I'll do a proper review when you honour the voucher.”
“As you know our flights were cancelled by Ryanair so we did not drive to the car park as restrictions on travel were in place ,to leave our car at Liverpool Airport for 2 weeks while being isolated at home .In short we DID NOT USE the parking”
“There is no contact. Cancelled holiday come and gone and no contact or refund. Website states a 'credit note' will be issued but what happens if your chosen replacment holiday wont be flying from Liverpool. Dont pre-book otherwise you will lose money is what your advising!!!!!”
