“Negatives
Poor signage
Failure of number plate recognition for advance purchase parking
Positive
Fairly short walk to terminal
No damage to car on return”
“I have emailed you re my experience, I had trouble finding Meet & Greet due to too small signage, Incorrect road on map saying Hale Road when in fact you had to turn into Dunlop Road first which then led onto Hale Road. What should of been stress free ended up stressful with 2 payments to your drop and go car park looking for Meet & Greet, nobody around to assist except at your Parksure/safe where a lady spoke and directed me on the intercom at the barrier entering that Car Park. Improve your Signage and Map.”
“ecently used the airport parking service and found it to be excellent in terms of parking availability and accessibility. The location was convenient, and getting in and out was hassle-free. However, my experience was marred by their inflexible booking policy. While away, I needed to extend my booking by an extra day but found it impossible to make changes online or via customer service. This resulted in an expensive overstay charge upon my return, which was quite frustrating. Overall, a great service if you’re sure of your dates, but beware of the hefty penalties for any last-minute changes.”
“This was the first time I'd used Liverpool Airport Automated Meet & Greet. I found it a bit complicated but there was a person on hand to help and particularly correct a booking error I'd made. Coming back was also difficult. The map did not show clearly where my car was and, in the dark, I had to search about 4 rows before I found it.”
“I pre-paid but the system did not recognise my vehicle.
Contacted security who let me in: however on departure the system wanted to fleece me out of £484 because my reg plate was not recognised on entering.
Contacted the security again with my booking number and they let me out once they had confirmed I had pre-paid.
KEEP ALL YOUR RECEIPTS OR IT COULD BE EXPENSIVE!!”
“Plenty of spaces in long-stay, but it's a difficult walk with cases from the far-end. It can also be difficult to find your car upon return, since there are no signed, demarcated areas.
Accessing and leaving the long-stay car park is straightforward.”
“I have parked many times with LJLA in the long-stay area, and it is super convenient, in a great location close to the airport. Unfortunately, on my last visit to LJLA, my flight was canceled while I was in the bag drop queue, resulting in the entire trip being canceled.
I contacted parking@liverpoolairport.com to inquire about my options since I no longer needed the parking for the full duration I had paid for. Unfortunately, nearly three weeks have passed, and I have not received any response from LJLA. This lack of response does not reflect well on the customer service side of Liverpool Airport Parking.”
“When we finally found the meet and greet car park there were no staff at all around to assist. If we hadn't already used a similar service at Manchester it would have been very difficult. The postcode on the confirmation email didn't take us to this car park but the long stay or drop off which meant we had to go through the drop off to be able to get back out and pay a £5 charge. No signage anywhere around for meet and greet.”
“The actual parking of the car and dealing with the keys(card) was fine .
There was nobody to help , unlike Manchester where there is someone about .
I was fine but others weren’t as they weren’t expecting to need reference numbers etc for computer log in .
Quick walk once parked as it’s a small airport .
The main issue is directions are non existent- don’t follow the post code they supply to meet and greet as you end up having to access the proper car park as it’s one way and paying £8 as you can’t reverse back and have to pay minimum charge in car park to get out .
You have to drive around back side of airport and there’s no signage .
Issue with main carpark is you just can’t find a spot so I’d always use M&G where feasible .”
“My flight was cancelled and never used the airport parking as I was transferred to Liverpool from Manchester on the 23/06/24 to be informed as I just got the my flight with jet 2 LS631 was now cancelled so if possible I would like a refund”
“Since we last used Liverpool Airport, the car park areas seem to be a lot more full, even though it was not school holidays at the time of our visit. Possibly this is because there are more flights from the airport without enlargement of the facilities but as it was, it took us a long time to find a space and then walk our luggage to the terminal on a hot day. We did not feel relaxed when we finally arrived at Departures”
“The actual parking process was good but the map of how to get to location and the correct route to take could be improved.
Map seemed wrong way round, so ended up taking incorrect route.
The rest of the process was really easy to follow, and very beneficial to park so close”
“The parking location in the long stay is ideal,a 3-4 min walk to the terminal.But over the past few years I have seen the cost for a weeks parking increase from £46 to £83 so beginning to question value for money.”
