“was disappointed that I couldnt extend my stay on th ecar park. I lost my car keys and went to the app to extend and it just wouldnt let me. I had to in the end create another booking as i had to go home and come back to pick the car up later in the day.”
“Absolutely disgusted that I had to pay an extra £15 because the Ryan air flight was 5 1/2 hours late bring us home! The disabled parking was great but I really struggled to walk to the terminal . Need a wheel chair to be brought to my car next time!”
“In general the transfer through the airport was smooth and without issue. Two female security officials were standing outside the security zone were very officious and rude where it wasn't needed. We just asked them a question regarding our fast track security.”
“Whilst I purchased the 'Meet and Greet' option there was no meet and no greet. On picking up my vehicle the machines were not working properly and no person was present to ask for assistance. On finally getting my key the location of my car was some way, away and suffering from emphasima found this a task. I was expecting my car to be in the same area I left it as is the case at Mcr.Airport. Everything else at Liverpool airport was very good, the parking experience let it down”
“Economical and conveniently located (in nice weather).
Very easy to book online, even the day before flying. Sat nav took me to the wrong car park and the signage on the roads didn't help to get me back on track. Once I had found it, entry was straightforward. Then, the signage in the car park itself was pretty dismal, with some routes becoming single lane/one way but only apparent that they were once you were going the wrong way. There was sections of car park that you had to go a particular way to get to, but again poor signage meant going round a few times to get there. Once I found a space, the lane and markings were fairly narrow: it would have been a struggle to get kids or elderly relatives out. The walk down to the airport itself was fine on the warm dry day that I was there, but would have been a but grim in bad weather with suitcases to roll. No covered walkway but all paved and a few roads to cross with no steep kerbs.”
“Unfortunately I was charged £28 upon returning to my Car after my holiday due to apparently being parked in the incorrect. Arpark which I was unaware I was parked in due to booking Short stay Carpark 2months in advance and only having booking reference number I had to ring the bell for assistance as the Barrier stated My bill was £228 for my 4 day parking.
Understandably I was shocked it was 1.15am the lady I spoke to explained there was 2 Shirt Stay parking sites which I was not aware of as I used Liverpool John Lennon Airport Parking Site online to book my parking in advance so was not happy at all. I will not be using Liverpool John Lennon Airport Parking again as I found this to be very upsetting and misleading.”
“need better sings for long stay, I got confused and parked in multi story. What a shock when I went to leave and a charge of over 400 pounds was showing on the screen. I spoke to the intercomm and gave my booking reference including my pre-payment and the charge to leave was reduced to 38 pounds!”
“Really difficult to find the right car park, we got charged £20.00 in total by driving in and out of 2 car parks on site before we located the correct car park.”
“It's called Meet & Greet. We weren't met or greeted! Just guessed that we had to park somewhere then a fully automated fumbling around with various signs and screens in an empty room and deposit boxes. Staff may have been around somewhere, but obviously very shy. Suggest changing name to No Meet & No Greet.”
“When we arrived we found it very difficylt to read the signs for the car park we had booked , I am sure the very bad weather wasnt any help , but I am also sure better lighting over the signs would have helped, by the time we had parked and made our way to the terminal we were drenched , any possiblity of under cover protection for such bad weather to the terminal.???”
“The entry and exit ANPR system worked fine in the Long Stay car park. However, finding a parking space proved near impossible. Having booked and paid for parking several months in advance, this is not acceptable.
What should have been a smooth experience became quite traumatic, bearing in mind check-in time requirements.
The capacity is either insufficient or ‘overstays’ are an issue.
The lack of an attendant on site (either physical or through speaker) added to the problem.
This is the worst way to begin a journey.”
“The problem I had was to find the correct short term car park.There appears to be no instructions on the confirmation email. I went into the multi storey short term carpark by mistake and nearly had to pay over £200. You have make clear which carpark is for stays of say 4days.”
“Disappointed came back to a fine on my car when we arrived on 23/08/2025 at 4.15 am there where no spaces available my wife has a spine fracture and has arthritis in her hips so we had to find a space as quick as possible near to the terminal, I've paid £130.99 for ten days parking so I would like you if possible to sort this out as I'm upset over this”
“Have used the Q-Park before with no issue at all. Used the Long stay park this time as it was slightly cheaper, and slightly closer but found that as I had to get a taxi back to collect my car the taxi was charged £6.00 to drop me off, literally for 10 seconds. Which is a complete Joke. but lesson learned I wont be using the long stay car park again if I can help it.
Oh and the two times using the long stay previously the camera didnt recognise the number plate so tried charging me full price again so had to phone the attendant (who was very helpful). But still a slight inconvenience.”
“Last visited Liverpool Airport 30 yrs. ago. Normally use Manchester which has now become v. busy. M&G difficult to find at 3am despite fence banner. I initially didn't believe it was at the end of the track and it wasn't obvious where the terminal building was as it was so quiet. Having found the location it worked well. Try and keep on top of the litter. I will use it again to avoid the Manchester congestion.
Consider illuminated signage for visitors arriving at night and resurfacing the access road.”
