“Signage is not great, I got in the wrong lane and it was too late to reverse, had to go through the drop off which cost me £6. Apart from that it was good thank you.”
“I parked at Liverpool John Lennon Airport and overall the location was very convenient, being close to the terminal and easy to access once on site.
However, the booking process and parking instructions were confusing and poorly communicated. I booked directly through the airport website and received a confirmation email, but at no point were clear instructions provided on exactly which car park to use. The email included generic entry and exit instructions, but nothing that clearly specified “Park Smart”, Long Stay, or Short Stay.
On arrival, the signage for Long Stay and Short Stay/Multi Storey were visible only, especially for a short overnight trip, and it was not obvious which was correct. I even checked in advance using ChatGPT due to the lack of clarity, and was advised Long Stay based on the information provided in the confirmation email.
When I arrived at the barrier at around 5:20am, it did not open automatically. I pressed the button available, but there was no obvious “call assistance” option visible at the time. As I could not resolve it immediately and with no clear guidance, I entered the car park.
Afterwards, I was contacted and told I had parked in the incorrect area and would need to pay an additional charge per 24 hours. On exit, I was charged an extra £4. Which should be nothing as I prepaid.
While the parking itself was fine and the location is excellent, the instructions need to be much clearer at the point of booking. Customers should be explicitly told which car park to use, rather than having to interpret signs or risk additional charges on arrival. Clear, unambiguous instructions such as “Park Smart – use this car park only” would prevent confusion and avoid unnecessary stress or extra costs for customers.”
“The carpark was fine but on top of the parking charges both myself and the other car which was parking at the same time as us ended in the drop off area and had to pay the £6 (each) to get out of there. The signage from the road is pretty bad, we only saw a sign for meet and greet when we were leaving the pick area. Never saw one before. We did not expect to have a sat nav to do around one mile.
I shall also send a formal complaint to the airport.
We normally fly out of Manchester.”
“I thought there was not enough information as to which car park I was booked into ? So I went to the wrong one and struggled a bit to get to the right one ,”
“Rather expensive compared to other airports like Manchester. £90+ for a week is over the top, as is a further £15 charge for being late picking the car up due to a delay.”
“Drove around 3 times to find a parking place, I understand it’s a popular car park and is difficult to gauge input/output..but this was a ridiculous situation as I had allowed myself plenty of time, then had to park in an area I shouldn’t have!”
“It was very confusing to say the least. I parked in what I believed to be the correct car park only to be approached by a security guard who instructed me to move to a different car park. I did this but couldn't gain entry. On talking to someone through a microphone at the barrier, I was directed to another car park and duly parked up. A week later when trying to leave the car park O was told I was in the wrong one, but the voice on the intercom let me out anyway.
The system needs better information for users.”
“Good parking (Park Smart), thats easy to use and 5min walk to airport entrance and price was OK/as expected (£18, for 1 day).
One bad point is i managed to book the wrong day/date (i needed sunday and had booked, the saturday the day before). I did struggle to get in at 5am and after seeking assitance & discussion they lifted the barrier without saying ther was a problem on the booking, but when i came to leave they insisted i pay extra £30... which was a surprise as in the morning they hadent mentioned my booking error when the ANPR didnt work.
Whilst i accept its my mistake, their booking system is a bit confusing as the layout is a week/calender starting with sunday, not monday.. so i mistakenly clicked the wrong day on the calender. while thats my error.. you think maybe they could of mentioned this at entry or been a little fairer with the extra £30 fee and reduced it a little .. as I have ended up paying almost £50.. not £18. lesson learned for next time but it was easily done and i felt a bit harsh with the exit fee... perhaps paying £18 would of been a fair comprimise.”
“I don't think the sensor identified my car on entering and therefore I could not get out. Luckily your colleague had all my pre-booked details and let me out. the man in the car next to me had the same issue.
Normally it is not a problem”
“Very disappointed that the huge car parking area on the left as you enter the car parking has been closed this just makes it more difficult to find a space and will be horrendous when it is a busy period.”
“Location was perfect but gate didn't open straight away so took a ticket but when came back they was asking me to pay 130 even when I already bought it online but after talking with guy true buzzer just let me through with no issue.”
“Ironic that a meet and greet car park turned out to be automated. Maybe a robot will be planned next time to actually mert and greet. Misleading. So beware.”
