“TBH , it worked out ok , but it didnt feel like meet and greet as i never saw anybody from the parking team , it was all self service and my resposibility to make sure the keys were labelled correctly and put in the key box - which in my opinon should have a bigger sign to say deposit key here , i was not only one
looking for where the key went.”
“If you are old and have walking difficulties , no disabled parking spaces no closer to walk to terminal than purple parking other side of airport and half the price”
“Everything worked very smoothly so I would use Smartpark again. My one criticism is the drivers who think it's appropriate to park on the marked pedestrian walk ways. This forces pedestrians into the road. Perhaps you should issue penalty notices to these drivers?”
“I pre booked a space in the multi storey car park. On entering on 17/5/25 I was issued with a ticket. I thought it was number plate recognition if you pre booked. On leaving the car park 21/5/25 the ticket was not recognised and the barrier remained down. The screen said I owed £232. At this point cars were starting to queue up behind me. I pressed for assistance and eventually this was answered. I had a booking reference which I gave to the attendant who after checking it raised the barrier.”
“Booking was easy.
Car park 10min walk to terminal.
Barrier failed to open on exit - was still within allotted time. Call the button man and it was sorted .
So Ok but not seamless.”
“Easy to get there parking was a problem no disable space after 4or5 laps of the carpark I got the last space 2 spaces taken up by parking over the white lines”
“Easy well sign posted entrance but the exit needs better signage .Not knowing the long stay parking I ended on a road under bridge to extra parking. It didn't help when I came to 2 exit signs pointing in different directions .i now know with the experience to head for the left of multi story.”
“The car park itself is great - very convenient thanks - but when you book there really needs to be specific directions for the relevant car park. I missed the fast track sign and it was very stressful driving around the airport and going into the wrong places trying to find it.”
“Fast Track parking was as advertised BUT there are no signs in the arrivals terminal to direct returning passengers back to the Fast Track car park - aside from one at the far end by departures. We had to guess which way to go. While on driving out of the airport on to the main road there are NO direction signs to help decide whether to turn left or right from the airport exit. Which for a major airport is very poor.”
“Got to the car park at 0700 it was full at the backbut for some reason all at the front was empty, nobody there to guide you like at Manchester. Number plate recognition didnt seem to work. all the rest was ok though.”
“Our parking experience when we actually needed to park was great and hastle-free.
HOWEVER, on the previous day when we tried to recce where our car park was (we had to be at the airport at 4.30am, in the dark, so thought it wise to recce the day before to compensate for slower brains on the day), we ended up being forced into the parking areas, with no means of exit except to pay the minimum charge which was £6.00. No one around either!!!
This is because when you take the main roundabout towards the parking areas, you are forced to drive into the parking areas -- there is no signage to tell you this; the final roundabout at the parking areas has been blocked to prevent cars from going round it. This is sneaky and money grabbing.”
“A very short walk to departures, is excellent.
However it is technically not 'meet and greet'.
It's self service depositing of keys, with no human involvement.
Neighbouring car was parked impossibly close to my drivers door when I returned to collect it, making it difficult to get in the car.
Need to do better.”
