“The meet and greet service is a good idea but being located a short walk away from the departure entrance detracts. The drop off and collect processes themselves are easy to follow, once you have found the car park which is much less straightforward and less well signposted than it should be. On a freezing and wet early morning, having to walk a fairway without shelter to departures is not quite the premium service that the concept otherwise should provide.”
“When we booked the car park,we were told not to take a ticket,the barrier would lift automatically,but when we arrived the barrier did not raise and after a couple of minutes we pressed for a ticket which was a thin piece of paper not a card ticket,the barrier raised.
On our departure we approached the barrier nothing happened,pressed the call button and gave my details to your employee who raised the barrier.
Do you operate a NPR SYSTEM or a ticket system ?.”
“The car park was easy to access, but there was very few spaces available and the delay almost cost us a missed flight. The exit signs are very confusing and limited light also was a negative. leave plenty of time to park up .”
“Easy enough to get to, small airport on the edge of a housing estate.
Very different to other meet and greet carparks we've been to in the UK, no one to greet. You effectively dump your car in a row of others and post your key.”
“We found our way to the car park ok, two cars, my daughters car was in front. There was two barriers facing us, my daughter aimed for the left one, it would not open as predicted. There was no intercome as predicted by you, so she could not get in touch with anyone. In desperation she took the ticket offered by the machine, and this cost her twelve pounds! While this was going on I noticed cars getting through the barrier on the right, so I took this option and got through. Every thing worked on the return trip with no problems. I now think that you should return the twelve pounds that my daughter had to pay to get away from the barrier and into the car park.”
“First time I have used this airport, so not familiar with location.
I found the road signage, or lack of, disappointing. Very easy to take a wrong turning, on a featureless dual carriageway, with no discernable landmarks.
Once I found the airport, it was very easy to find the long stay car park.
It then took several laps, to find a vacant parking space.
The parking spaces were far too small for even small/compact vehicles. Anyone driving a wider modern SUV, would struggle, without damaging adjacent cars.”
“The parking would have been great except I could not exit. The ANPR system did not appear to work so did not recognise me entering and wanted to charge me £130 to get out. The help call sorted things, but the instructions and/or process needs to be looked at. I had a QR code on my phone but nothing to tell me I had to use it to gain entry.”
“I used the long stay car park and it was really close to the terminal which was great. The signage to exit the car park was awful and ended up driving round a few times to find it.”
“After missing the turning due to poor signage and sat nav with the post code you supplied taking us to the drop off zone and having to pay £5 to get out we finally managed to find the car park no one about to be able to assit if needed not that impressed, first time we had used Liverpool airport”
“Couldn’t find it…ended up accidentally in the drop off car park and had to pay and additional £5 to be able to exit there.
Once located the car park service was good.”
“I thought the price was ok but was very disappointed when we arrived and had to drive around and around and around and around trying to find a parking space. Not the best start. Taxi next time i think as it turned out to be very stressful.”
“The signage for meet and greet is very poor. Small signs not very visible during darker hours
I ended up in hte drop off parking area and had to pay to get back out unecessarily”
“Access and departure good but insufficient blue badge spaces. Of those available some were occupied by cars without badges yet nobody seems to bother.”
