“Although the car was safe with the meet and greet service, and dropping the car off was simple, the pickup was terrible. The signs just ran out, a fair way from where you have to go to collect your key. And nobody who works at the airport (at least none of them that we asked) seemed to know what meet and greet was, let alone where to find it.”
“Choose ‘Park Smart’ which was the same price as the Long Stay but confusingly was further away from the long stay. Took a little while to find a space & its a bit of a trek with cases. Overall it was ok. Will choose Long Stay nxt time.”
“Parking was very easy and handy but that’s because we parked in the wrong car park and owed an extra fee. Please make the directions to the car parks more clear.”
“I booked the car park on line but it wasn’t made clear that smart park was a different carpark, I went to the carpark and the barrier didn’t rise so I had to get a ticket not realising I was at the wrong car park. On leaving after my holiday I was told I owed £170 after already paying nearly £90 after explaining I ended up paying an extra £16. The wrong car park should not have given me a ticket it should have advised me off my reg number I was at the wrong car park.”
“Hi, one problem we had was finding the exit, we followed the exit signs off the car park which led us to the automatic barrier,it did'nt say exit but Long stay carpark which is confusing, we went round again realised there was no other way and so again pulled right up to the barrier which opened after reading our number plate. Please make it clear its not just the entrance to the vlong stay car park but the way out also.”
“What ever you do don't have a flat battery on returning to your car. We parked up in the long stay at LPL, as we have done several times before with no issues at all. However for some reason on returning to our car, we opened up, lights came on but a bit dull, loaded our cases ready to set off home .......... nothing at all, very low battery. I carry jumpleads in my car and was hoping a fellow driver would be kind enough to pull up and let me jump the car. But no, one said he would, but drove off at high speed. I went to the intercom and asked the operator, do you have any security or staff on site with a jump pack. NO sorry, was the reply I got back.
You'll have to flag a Taxi down, which wasn't an option as we were in the long stay. I was shocked and not amused that despite having 1000's of cars parked up, they had no staff on site who could help. I still find this very very poor service. I won't have been the first driver to come back to a flat battery, nor will I be the last. The next chap I asked about pulling up and using my jumpleads said he had something better, a power bank, it was fantastic, 20 seconds to connect and I started my car. Needless to say i was staright on Amazon and bought one for my car, it was there within 5 hours of ordering. I gave the gent £25 pound as a thank you which he did'nt want but I insisted he did. The car parking at LPL is fine, unless it's raining and you may have a long walk to your car, BUT THE TOTAL LACK OF HELP AVAILABLE TO A STRANDED DRIVER WAS VERY VERY POOR. Next time fly from MAN and park up with APH who are faultless.”
“Signage to the long stay carpark is poor. Ended up in another carpark and had to pay £16 to exit. On the plus side the carpark was very close to the airport and we weren't charged for being a couple hours late”
“All spaces are a relatively short walk to the terminal.
Spaces are a little tight.
My main complaint is the high charges - parking for a 2 week summer holiday - the costs seem to have been greatly inflated over the past few years.”
“It took us a while to find a space. The parking spaces are not the biggest so if you have a bigger car you might want to let your passengers out before you park if you have to park next to someone who's parked right on the white line. The exit is not clearly marked so after a late night flight when your feeling a bit groggy and your kids have been screaming because they're tired be prepared to drive round getting frustrated, so you can scream with your kids instead of at them”
“Signage to Liverpool Airport SMART PArk is not clear when you do not know the airport - which ended me being charged additional funding due to the car being in the wrong car park”
“my number was not recognised on entry or on leaving. Was asked for £160 payment, after a phone call the barrier was opened but no explanation or apology. It might have been my fault but without a discussion I will never know.”
“Great service but a little frustrated and mad about that I was charges 30 pounds extra for going g over the time limit by hour after being delayed
I thought it was very unfair and also 30 pounds for 1 hour it's extortionate and put a bad end to my holiday”
