“This was the first time we’ve flown from Liverpool and the whole experience was excellent. We will definitely be flying from John Lennon again if the flights we require are available. On the parking specifically, again, the whole process, from booking to returning home, was fantastic. Quick, easy and simple to sort and reasonably priced. Good communication and straight forward instructions. Great service - well done!”
“On arriving at the airport, good signage and easy to park. The machines were easy to use, except the adding return flight I needed advise,
Very close to the terminal. Car waiting for me on my return, faultless service!”
“Very well-sign posted and accessible so we found it easy to find a space before going to Departures. However, we think that the car parking will become much tighter as the number of flights from Liverpool increase in the future.”
“I arrived at Liverpool John Lennon Airport on 12 June at 5.15 am, in good time for our flight. I had booked the meet and greet parking which cost me over £90. So good so far, until we arrived at the airport. There we were confronted by a myriad of signs, everything apart from “meet and greet”.
We ended up following the long stay option; this was wrong and so we had to spend a further £10 to exit the carpark.
We eventually found the meet and greet only because we found someone who knew where it was. Still no signs until you actually reach the place.
I was told by a member of staff that this was a common occurrence and that I could claim my £10 back.
2 emails later and 3 phone conversations and still not even an acknowledgement of receipt of message.
Disgusted!”
“Easy access and exit through the number plate recognition to the multi storey car park. Just a short walk to the departure at JLA. I would use again in the future”
“We paid for family fast pass parking. The car park was literally 100m from the terminal and entry and exit was via a camera on the gate. Painless and quick.... will definitely use again”
“Disgraceful service, had to ring to extend parking length as dad had a stroke whilst on holiday and we couldnt move his car in time. Paid over £100 for the extension then was charged another £60 when we left the car park even though it was moved 5 days before the extended deadline. Emailed parking customer email that day but didn't receive a reply so then emailed again, still no reply. Then emailed customer service and still waiting. No compassion, no joined up service delivery, just so bad”
“The “meet and greet” parking is amazing!. Right next to the terminal , park your car, post your key, collect the ticket- and walk two minutes to the terminal. Couldn’t ask for a better way to park”
“Not impressed at all really.
We arrived with plenty of time, but had to drive around for ages trying to find an available space. When we found one, which was only because we eventually decided after several laps to go and talk to the people in the meet and greet office, it was extremely tight to get into the 1 space remaknjnb because of how two very large vehicles either side had parked. This really raised our stress levels, as the time we had allowed had been eaten into significantly.
We then went into the terminal, checked our luggage, and went through to security only to find that the fast track security check was unstaffed and closed. We therefore had to wait in the normal queue with everyone else.
The staff were quite unhelpful. As we eventually got to the front of the queue, they closed the security counter we were stood Infront of, and had to instead go to another - this all seemed very confusing and rushed. Again. More stress.
Eventually we were through, having saved no time at all overall.
On our way back, we found our car again (a Volvo estate) and it was even more cramped in the space by two large 4x4 type vehicles either side. It took us nearly 20 mins to get it out of the space. Nobody came to assist. And there would have been nothing they could do anyway.
How is this fast track in any way.
A complete waste of over £80 and we won't bother using this absolute sherade of a service again as we saw no benefit.
We had a 2 year old toddler with us, and this was stressful for her as much as for us, it was just a complete nightmare and a real waste of time and money. Not to mentioning spoiling the very first step of our holiday.”
“The multi storey car parking at Liverpool was brilliant.
So easy from the arrival at the airport and when home just as efficient.
I will definately use the multi again. I felt safe leaving my car the security was brilliant - thank you - i will definately recommend it to friends and family.”
“Easy to find. Quiet. Plenty of spaces. Easy to walk to the terminal and very close. ANPR worked perfect. Easily changed number plate on booking the day before.”
“It does the job. Very expensive for a parking space outdoors on rough tarmac. Took a while to find a space. However is close to airport and simple enough.”
