“My recent experience was very poor, having paid £100+ for 8 days parking on exit I was for ed to pay and extra £20. I parked in the long stay by upon entry and told the attendant that it seemed I was in the wrong parking place. He said just to quote my parking reference on exit and I will be let out. This wasn’t the case as I had to pay and extra £20 to be let out.”
“Major dissapointment, parked at 4:30 am in the dark, in a very poorly lit car park. Hardly any spaces around. I find one space with white lines and park within it, cam back from holiday and had received a fine for parking in a marked bay, but apparently as the bays lines are not as white as the other bays it is no longer in use. How on earth am I supposed to know this and why has no effort been made to remove all trace of these lines? You pay over £100 to park and then are hit with another £60-£100 fine. Awful and has put me off ever parking here again sadly.”
“Booked amd paid all ok, I had previously booked in the Long stay car park and on this occassion simply followed previous routes as there were no dorections on the booking confirmation. On arrival the barrier did not go up and on departure I was met with a £105.00 bill which was eventually dropped to £6. Explained to the person on the end of the comms who helped but thought to tell me I was wrong and reluctantly reduced the fee.”
“Accidentally drove towards the wrong long stay car park. Buzzed for assistance & was told to drive through the barrier and out the other side. Upon exiting I had to pay £12.50 even though I had not actually parked. This is very poor service. Abysmal in fact.”
“Arrived at meet and greet. Was neither met or greeted by anyone. Had to go inside to ask where to park. Asked if my car could be parked close by on return as a blue badge holder and my daughter is wheelchair dependant with a brain injury. Was told to ring up before boarding airplane.
Had to go and search for my car which was parked quite far away, leaving my suitcase and daughter at key safe unit.
I asked a staff member if I could go fetch my car and bring around to key safe unit as it was a struggle with wheelchair and case. When I arrived back a lovely staff member had come out to talk to my daughter whilst I was looking for my car. He said I should have mentioned to staff on drop off I was blue badge holder to which I told him I had informed them. There where disabled spaces available when I collected my car.
I have used Manchester meet and greet and service was excellent”
“SHOCKING AVOID!!! £100 fine for “not parking in a space” just to be told it’s because the white lines had faded. Sorry but not our problem??? Disgusting will be appealing the fine!!! Photo attached of where we parked!!!”
“Cost of the car park was an eighth of the cost of the holiday, for a tiny space. Shockingly costly price despite a 10% discount! £100 for 6 days is a joke!”
“A little annoyed as I pre booked the parking, on exit I had a charge of £130 which then reduced to £16. And the £16 charge was because I parked in the wrong car park when away for a week, no signage indicating which car park to use, should be a separate entrance for each car park if that’s the case”
“I paid for long stay parking when leaving at 3am I was told i had not booked long enough so had to pay more money… given the time at night I went with this… when I checked the following day I had actually booked too many hours so you owe me £15”
“Shocking.
Returned to my vehicle to discover i owed 230.00 despite my booking online. Which I could prove with emails. Contacted intercom to find a rude and very unhelpful lady intent on doing everything possible to be obstructive.
She informed me I had parked in the wrong car park hence the fee. I asked if I was in the wrong car park then why did the barrier allow me access ??
She then goes on to say I would have to wait up to one hour before anyone could come down to the car park. It was 3am I had 2 disabled people with me.
I was forced to block the 3 exit barriers which had the desired effect.
Immediately a guy came to the car park asking me for 24.00 which I refused to pay as I booked it online paying 150.00.
For the avoidance of doubt and in the pursuit of transparency I will not pay anymore more money to you people.
Your behaviour was disgusting, unhelpful, rude and misleading.”
“We paid over £100 to park in what I expected to be the multi-story car park. In the end we found it was in fact the Park Assist parking some minutes away and some minutes again to the car.
Because I thought I had booked the multi-story and went in via a ticket which waas odd and then had to pay £12 to get out again. No-one to ask anywhere. We then came back to the taxi park area and had to pay £6 to get out of there too.
So no it was not a good experience and a poor start to the holiday so I am not happy with the extra expenditure and inconvenience it caused.”
“I attempted to book blue badge parking as I had a badge owner / wheelchair user with me.
The cheapest days parking in the BB area was around £37.00 !
So I booked into the cheapest one, circa £19.00. On airport, to the left, large car park.
On arrival in this area, there were no BB spaces, and as it was nearly full (at 6am)...I had to park 500 m or so from the airport.
In the rain, pushing the wheelchair, we were both wet through by the time we checked in.
Why is BB so expensive?”
“Wrong time for return was put in went in and changed it to right time though all ok put right time in the machine when checking in got back they used the wrong time and charged £25 extra”
“I am absolutely disappointed and disgusted with my service from this airport. I have been waiting for this email to come through as I have truly had an awful and at most stressful experience with a member of staff who was on shift Sunday morning 13th July after 4am. When I entered the airport on the 7th July I had arrived at the airport with a pre book barcode and reference number which I still have and can provide. On my email it stated to NOT press for a ticket as it would charge me again. My barcode didn’t scan so I pressed the call button where I got put through to someone who asked for my reference number, number plate and name. To which when I provided he let me into the long stay car park. Now on the Sunday morning when I go to exit the car park with my barcode, to my surprise it didn’t scan again… So I pressed the call button where I got through to the upmost rudest person I have ever dealt with, and left me truly disgusted my whole journey home. I politely stated that I was trying to leave but my barcode wasn’t working to which he asked for my reference number, number plate and name. When I provided this he said, that will be £14. Very confused on why I was being charged I asked him why am I being charged when I have already pre booked and paid for my parking over a week ago. To then which he said I was parking in the wrong area and I had also pressed for a ticket. I explained that I have not pressed for a ticket as I did not need a ticket as I pre booked and it specifically explained to me on my email to not press for a ticket. I also explained that I have not parked in the wrong area otherwise I wouldn’t have been let into the parking area when I read my reference number etc out to the man who let me into the long stay car park on the 7th of July. This then went back and fourth for another 5 minutes. He was shouting at me and being patronising saying that I have parked in the wrong place and that I had pressed for a ticket, there was no explanation on what he was trying to get at and even when I would try and explain what I meant or what I did when I checked into the car park I couldn’t as this horrific man was shouting over me and I couldn’t get my word or point across! I have never dealt with someone like this before! It was ridiculous I just wanted to go home and I had been treated with vile behaviour by this man, I couldn’t explain anything he proceeded to talk over me to the point it was getting absolutely nowhere. I never wanted an argument and it never needed to be, if he had acted in a calm manner and approach this would have been a very easy situation to sort I’m sure of it! As at the end of the day I’ve been charged £14 extra for my pre booked parking for which I have already paid for, and been told to park in and let in with my reference number! He couldn’t tell me why I was paying £14 other than the fact I have apparently pressed for a ticket which I very clearly haven’t as I have paid already and parked in the right place directed by the man who check me into the long stay car park on the 7th July. At the end of the conversation that was going absolutely nowhere the man says “As I have already stated again multiple times you need to pay the £14 or don’t, this is a busy airport and I don’t have time to be talking to you and wasting my time. I am going now pay the £14 or don’t go home, up to you.” I was very took back with this disgusting manner and tone to which I obviously had no choice but to pay because he had hung up. This has made me very upset and stressed and as it stands I will never be using this specific airport parking system again and I will be writing a review online and on social media with my experience. This is the last way paying people want to be treated when they are on their way home after a nice trip away! I want answers to why this person acted the way they did! And I especially want a £14 refund to my bank account as soon as possible because I have parked where I was told to park and let in to park!! Even if this was a miss understanding which it is not in any shape of form. I would never expect to be treated like that by someone who works at your airport. I would like for you to respond to me in due course as this has really upset me. My reference number is LPLWC03D818158.
Number plate- DU14 CWL
I await your response.
Katie.”
