“I paid &120 for 10 days parking and because it was dark and poor car park signing, apparently I went to the wrong car park. It would not let me in so I pressed the button in the dark to speak to someone but all it did was lift the barrier and give me a ticket. As there was a queue behind me I had to go forward so parked up. In the end it cost me £190 so I won’t be using any car parks at the airport in future”
“On 19th July I booked fast track parking for one week commencing 7th September at 11 a.m. in the disabled car park.I was supposed to have been able to park in a disabled bay, which I needed due to my disability. When I arrived in the car park, there were no disabled spaces left, although a couple of the cars parked in them did not display a blue badge. I had to park at the very back of the car park in a very tight, small place and had great difficulty getting out of the car and retrieving my case from the boot.
It was the first time I had used Liverpool Airport and I was really upset. It ruined the start of my holiday. When I got to fast track security the passes would not work! What on earth did I pay £162 for? Shocking service. I complained to the check-in rep, who told me to contact your department on my return. There is not an email address to complain to !”
“We paid for ‘meet and greet’ parking due to my disability. There was no-one to ‘meet or greet’ us and the walk from the automated cabin to check in was too much and spoiled the beginning of our holiday.
On return, again no-one to ‘meet or greet’ and an exhausting walk with suitcases to collect our car from an adjacent car park.
Furthermore, I was not offered a wheelchair at check in and had to walk to the departure gate, again too much for me.
We left especially early in order to make use of the Aspire lounge only to be denied entry because their wifi wasn’t working. We were given a contact number to call which is accessible on week days (we travelled on a Saturday, so no use to us at all).
On return a week later we were met off the plane by a minibus to transport us through security. I was expected to climb in to the van despite clear mobility difficulties. The driver had to be asked to use the ramp for me to exit the van. Our baggage was delayed by almost an hour, leaving us stranded in the baggage claim area amongst increasing crowds of people.
Overall a very poor first experience of Liverpool airport. We won’t be using it again and will not recommend it to our friends and family.
Please pass along to the relevant department.”
“We arrived and parked then proceeded to security and to the duty free. An hour before our flight we had a call and there was a family emergency we had to go home. I emailed the parking dept and was told that you do not offer refunds. I’ve not had a response to my last email. Disgusting really. I am in the process of reporting this to trading standards”
“Paid for Meet and Greet, and recieved neither of these services, may as well have parked in the normal car park and saved a few quid, total rip off, every other airport i have parked at has had a member of staff to process your requirements.”
“We didn't end up being able to park there in the end as our flight got cancelled! I emailed park smart telling them about easyjet cancelling our flight and can we have a refund for parking, which i got a reply no as it was less than 24 hours. Which was out of my control and still get penalised! Wont book again!”
“My recent experience was very poor, having paid £100+ for 8 days parking on exit I was for ed to pay and extra £20. I parked in the long stay by upon entry and told the attendant that it seemed I was in the wrong parking place. He said just to quote my parking reference on exit and I will be let out. This wasn’t the case as I had to pay and extra £20 to be let out.”
“Major dissapointment, parked at 4:30 am in the dark, in a very poorly lit car park. Hardly any spaces around. I find one space with white lines and park within it, cam back from holiday and had received a fine for parking in a marked bay, but apparently as the bays lines are not as white as the other bays it is no longer in use. How on earth am I supposed to know this and why has no effort been made to remove all trace of these lines? You pay over £100 to park and then are hit with another £60-£100 fine. Awful and has put me off ever parking here again sadly.”
“Booked amd paid all ok, I had previously booked in the Long stay car park and on this occassion simply followed previous routes as there were no dorections on the booking confirmation. On arrival the barrier did not go up and on departure I was met with a £105.00 bill which was eventually dropped to £6. Explained to the person on the end of the comms who helped but thought to tell me I was wrong and reluctantly reduced the fee.”
“Accidentally drove towards the wrong long stay car park. Buzzed for assistance & was told to drive through the barrier and out the other side. Upon exiting I had to pay £12.50 even though I had not actually parked. This is very poor service. Abysmal in fact.”
“Arrived at meet and greet. Was neither met or greeted by anyone. Had to go inside to ask where to park. Asked if my car could be parked close by on return as a blue badge holder and my daughter is wheelchair dependant with a brain injury. Was told to ring up before boarding airplane.
Had to go and search for my car which was parked quite far away, leaving my suitcase and daughter at key safe unit.
I asked a staff member if I could go fetch my car and bring around to key safe unit as it was a struggle with wheelchair and case. When I arrived back a lovely staff member had come out to talk to my daughter whilst I was looking for my car. He said I should have mentioned to staff on drop off I was blue badge holder to which I told him I had informed them. There where disabled spaces available when I collected my car.
I have used Manchester meet and greet and service was excellent”
“SHOCKING AVOID!!! £100 fine for “not parking in a space” just to be told it’s because the white lines had faded. Sorry but not our problem??? Disgusting will be appealing the fine!!! Photo attached of where we parked!!!”
“Cost of the car park was an eighth of the cost of the holiday, for a tiny space. Shockingly costly price despite a 10% discount! £100 for 6 days is a joke!”
“A little annoyed as I pre booked the parking, on exit I had a charge of £130 which then reduced to £16. And the £16 charge was because I parked in the wrong car park when away for a week, no signage indicating which car park to use, should be a separate entrance for each car park if that’s the case”
