“I booked my car into what I thought was the multi-storey car park (paid £60+) because the on-line advert said 30 - 60 seconds from terminal only to follow signs and end up against the fence by the end of runway.
In the terminal building I asked the ladies on the Information desk how I exit the car park on my return and how the machine would know that I had pre-paid - just put the ticket in the barrier machine and it will read the registration number on the ticket was their reply.
Upon return, which was at 3:00am due to a delayed flight from Geneva, I left my wife outside the terminal (she has a medical condition which prevents her walking distance) and went to get the car.
As I was passing the multi-storey car park office I spoke to the gentleman on duty who informed me that the ticket I had was of no use and that all it would do is ask me for is money - I'd already put the ticket in the machine inside the terminal and as the man said it asked me for £67.
When I told him what the information ladies told me he said they didn't know what they were talking about!!!!!!!
I gave him my booking reference number and he let me out of the car park.
All in all not the best experience at 3:00am.
And to top it all you have spelt my name wrong on your survey request - QUALITY to the end!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“We took nearly 20 minutes to find a place, which was a good 10 minutes walk away from the main terminal, Manchester was better for both free spaces and that it was situated nearer to terminal.”
“Arrived in pouring rain. After an initial unsuccessful attempt to find a car parking space I dropped my wife off at the drop off zone with the cases, where there is very little shelter and it the took me 20 minutes to find a space at the very far end of the carpark, which was a long walk back in the rain. I am 72 and arrived back soaked. Not the most auspicious start to a holiday!”
“Despite pre-paying I have had to ask the attendant to let me through the barrier by intercomm on the last two consecutive. Your system doesn't recognise pre-payment automatically at the exit barrier. Rather it asks for payment. So I assume you are trying to con me into paying twice. If true, than shabby treatment, but not as shabby as the airport itself. What a worn out under-invested ill maintained dump! Welcome to Liverpool? I don't think so...”
“Toilets are dreadful!!! Stinking and dirty I've used it on many occasions and every time was the same. Your plate recognition system at the car park didn't work once.”
Hi Katarzyna,
Thank you for your recent review. We are refurbishing our toilets in the very near future and have placed a poem on the entrance to them to inform our customers. It reads:
We know our toilets aren't pristine,
despite our best efforts to keep them clean,
soon they will be completely demolished,
and replaced with toilets,
Sweet smelling and polished!
We look forward to hearing from you again.
Kind regards,
LJLA
“My wife & I were were pleased with everything,officials were friendly & helpful.We had a Rolls Royce service.With the exception with a young lady who was dealing with the boarding pass checking.She was most officious to a lady & her two daughters.The people were opening their suitcases.Both my wife & I are regular fliers for the last 40 years.Never
have we experienced such lack of common courtesy by this official.
I have no knowledge as to why this lady official was acting this way.There were very few passengers.Sadly this lady's way of dealing with us left a lot to be desired.Due to this one person we shall never use your airport.
Funny how one person can upset 5 people who will never use your airport.”
“No directions to car park
Ended up at barrier just before terminal
There was another car in front which had done same thing
Used intercom to get directions
Arrived at barrier where I sat waiting for my reg to be verified
Used intercom only to be told they had no record of my booking
Asked them to double check and saw my name coming up and barrier opened
Saw posters saying parking from under £3 per day
Cost me £33 from Sunday morning to Monday at 12.15pm and that was supposed to be a special rate
Not a great experience for my first time at the airport”
“Barrier didn't recognise my registration number. Very expensive for just one day. Don't see why you have to give check in/out times when the price is the same regardless. Took ages to find a space and then a long uncovered walk to the far end. Not brilliant but no other choices available unless you pay through the nose to park in the multi story.”
“Even though I had prepaid when I booked into the long stay car park the barrier would not go up upon trying to exit until I paid again. Trying to get a refund was a nightmare. Trying to find s contact number to speak to someone is nigh on impossible. I had to email at least 4 times until I was contacted got my £50 refund. Finally someone rang me. Promised if be reimbursed with in ten days. I was not refunded and had to start process again. Finally a young stroppy customer adviser contacted me and finally after another ten days I was refunded. The telephony system is designed to prevent customers speaking to anyone. Poor experience. Was very unhappy”
“I spent 20mins looking for an empty parking space, which turned out to be nearly 10mins from departure check-in. I was well-stressed because of this inconvenience, and may consider other alternatives for future travel.”
“i booked my car in for 3 weeks cost £100.99
by mistake i put 1.30 am for my return instead of 13.30.
was then charged an extra £35 FOR 12hrs when i asked the attendant
he said there was nothing he could do.”
“Access to the Terminal is OK on foot (which is the only reason that the rating was not V.POOR)
To charge £ 2.00 to simply 'drive-through' and drop off 2 passengers is bordering on 'criminal' !”
“I found it difficult to find a parking space and when I eventually found one it was a long way to the nearest luggage trolleys, which was not ideal given that I was travelling with a 2 year old and had suitcases, hand luggage, a buggy and car seat (for a hire car).”
