“The booking system was easy to follow and the price was reasonable. However upon our arrival, mid day on a Thursday, we could not find a free space even in the overflow car park. As our driver was disabled we could park too far from the terminal so we had to sit and wait for a space to become free. This was not in the blue badge area but we did manage the walk with our cases but with difficulty”
“Good location but there was only 3 luggage trolleys in the car park 🤦♂️
Plus it definitely needs some more visible WAY OUT / EXIT signs for in the dark!!”
“The only reason that my review was not 5 stars is because upon trying to exit the car park at 01:30am, it became apparent that the operative who entered my reg number into the ANPR system did so incorrectly, by putting a zero instead of a letter O, (which wouldn't even make a legal number plate), This meant that my number plate wasn't recognised on entering the car park so the barrier didn't open, (much to the displeasure of the very impatient car behind me!), so I just pressed for a ticket and the barrier lifted, we parked up and went on our holiday.
Upon collecting our car and reaching the exit barrier, the barrier did not lift and it requested that I pay £90, even though I had pre-booked and paid in full online. It was 01:30am, so I pressed the help button and the gentleman on the other end was incredibly friendly and helpful, recognising the mistake that had been made with the ANPR input, and acknowledging that I had paid in full, he duly raised the barrier and we were on our way.
The car park itself and its proximity to the terminal were great, the data input people just need to double check what they have entered to make sure it's correct and the system works smoothly when customers arrive (and leave), and therefore doesn't cause any unnecessary angst.”
“we came on site needing a disabled location all were taken some witout disabled licence very frustrating and all other spaces were taken there were two other vehicles looking for spaces a guy came out from the office to try to sort after a wait some cars left and we were found space.”
“Excellent experience using multi storey car park at John Lennon Airport last week, booked online, just drove in, parked up, and drove out after our holiday, no problems at all. Would most definitely use again.”
“Long stay opposite terminal was poor, and packed out for early May. Took 15 minutes travelling over numerous speed bumps to find a space with adequate room to park. Parking bays are far too narrow.”
“Stayed in the long stay car park which is just a short walk to the terminal (and would have been even shorter as some paths were closed off due to work at building opposite the terminal). Easy access and egress, will certainly use again.”
“I found the booking procedure easy enough. Dropping my keys off and picking them up again was trouble free. One issue I did have was the postcode/directions to the car park I used. The post code on the website, when put into your SatNav takes you to the short stay (expensive) car park adjacent to the "drop off" point. When I questioned this when I finally arrived (£5 out of pocket) I was told that "there is only one postcode for the whole airport you should have looked out for the signs". I offered the advice that they should include this important piece of information on their website. That was met with a shrug of the shoulders and off he walked. Having said that I would use the service again.”
