“I have parked many times with LJLA in the long-stay area, and it is super convenient, in a great location close to the airport. Unfortunately, on my last visit to LJLA, my flight was canceled while I was in the bag drop queue, resulting in the entire trip being canceled.
I contacted parking@liverpoolairport.com to inquire about my options since I no longer needed the parking for the full duration I had paid for. Unfortunately, nearly three weeks have passed, and I have not received any response from LJLA. This lack of response does not reflect well on the customer service side of Liverpool Airport Parking.”
“I paid for and used the 'Meet and Greet' at Liverpool airport thinking it would be convenient and quick. How wrong could I be. Meet and Greet it is NOT. I suggest that Management look up the meaning of both Meet and Greet.
The information given to find the 'Meet and Greet' was very bad, and there is NO signage as one approaches the Airport telling one where to go for the Meet and Greet Parking. The booking information gave me a Postcode which took me to the 'Drop off Parking' and cost me £5 to get out.
All in all an appallingly organised system that appears to be designed to take money off users at every available opportunity. To be blunt I would call it a 'scam'.”
“Straight in through the barriers as it recognised my reg number. Parked up no problem. The only problem that I had was when we returned and couldn't find the exit. I had to ask the security guard patrolling the place in his 4x4 where it was. The exit needs to have better signage, that's all.”
“If you have a choice of Liverpool Airport or Manchester, choose Liverpool. From parking to security to the staff around the airport. And I'm from London so no local bias involved! The long stay parking is also next to the airport itself so no need for a buss or a long walk to the terminal although I believe busses are available.”
“We decided to use the fast track parking on a recent trip. It did cost more but it was worth it for the extra piece of mind for my husband's baby, I mean car.
We were very impressed. The car park is right next to the terminal and from parking, checking in and going through security using the included fast track tickets, only took us 25 minutes. Would definitely use again.”
“When we finally found the meet and greet car park there were no staff at all around to assist. If we hadn't already used a similar service at Manchester it would have been very difficult. The postcode on the confirmation email didn't take us to this car park but the long stay or drop off which meant we had to go through the drop off to be able to get back out and pay a £5 charge. No signage anywhere around for meet and greet.”
“No real problems little bit confused on arrival went to wrong area. Needs better signage also in the car park difficult to find the actual area I was allocated. More signs needed again.”
“Booked to park online simple, pulled up at the front barrier our registration was recognised we went straight in found a space 3 minutes walk from terminal. Arriving home to leave car park just as simple”
