“The parking was close by but clearer instructions to find the correct car park would be really helpful. We did go to the wrong place. Please make it clearer when booking and also directions on the confirmation, to help.”
“Easy to park at meet and greet, Thought there could be clearer signage,and directions on walking to airport. It was raining, so difficult to find directions.”
“I used the Meet and Greet car park. The check in process was very easy to use. Signage to the facility was clear and the advance communications meant that I arrived without a hitch. On my return, I just scanned the barcode provided and collected my key from the licker which was lit up so I couldn’t miss it. There were also clear directions to where my car was parked. The only thing that prevents me giving 5 stars is the lack of customer toilets. I had driven a long distance and was quite desperate when I arrived. Had there been facilities either in the building or close by I would not have had a very uncomfortable few minutes before I got into the terminal.”
“After parking, the signs to the departure entrance are clear and frequent. However, returning to the car isn't as easy and there could be more signs from the terminal to the various carpark zones.
Also, the exit signs when leaving the airport aren't clear. It would be helpful if there were more clearly marked exit signs.”
“Easy to find car park and ANPR on entry and extras trouble free, another plus was an easy short walk to the airport. Only negative as I wasn’t familiar with this car park was poor visibility of exit signs compounded by the fact that our exit was in the hours of darkness and it was pouring with rain, so I would recommend some more signage as I witnessed other cars driving round and round in desperation to get out.”
“Massive car park, really close to the airport so very handy. A bit pricey.
Unfortunately some ignorant drivers parked their cars across the walkway so we had to walk with suitcases where cars were passing. Perhaps these areas weren’t marked clear enough.”
“I recently used long stay parking. On arrival there were two cars parked in green lane. I tried to go round but they were blocking entry to long stay parking. Forcing me to go round into drop off parking. I then had to make a further payment to get out, not happy.”
“Parking was convenient however disappointed that having checked the price a week before we definitely knew we were flying the price went up significantly with a few days to go”
“Directions given after booking were perfect. The key deposit system was clear if a bit daunting. No sooner had I deposited the key and someone was on their way to take my car to wherever it was being stored for the 4 days we were away. I had a small issue on return, the key return boxes should be opened very carefully or else they can snap back and then you can’t retrieve it. Thankfully someone was on hand to sort it out for me. I know for next time.”
“Overall good - expensive but ultimately the car was safe and undamaged. The directions to the car park that was specifically for us were not very clear at 04.00 hrs!”
“I wish the Park Smart facility were better signposted. Found myself recently having to go through the drop-off zone and pay extra to get out because once you are in the lanes for drop-off and short-stay you can’t divert out because the lanes are curbed. I had paid in advance for Park Smart so I had to pay for drop-off on top of that even though I wasn’t dropping anyone off”
“Disappointed to need assistance in obtaining entry to the car park, despite prior booking and a standard number plate. Other than that the car car park is really well placed for easy access to the terminal.”
