“I can’t complain about the actual parking experience, we have used this for all our flights however on returning home we had received a parking notice fine, the photos showed we were about half an inch on the drivers side white line, the area next to our car wasn’t a parking space so it’s not as though we selfishly parked , spoiled the whole experience really as we have never had an issue there before.”
“Arrived 10 mins early but got straight through into the car park, easy to find, plenty of spaces and short walk to airport. Easy, convenient, affordable. Didn’t worry about my car being secure at all.”
“The parking is fine, BUT Park Smart is really not that obvious on the map that you issue when booking, perhaps colour the area in the same colurs as the par smart branding so that a customer can make the instant connection. , I also clearly must have missed the signage on the approach to the airport and ended up at the long stay instead causing a bit of a panic and rush.
The free drop off area is outstanding and sets you apart from other UK Airports”
“I parked in the long stay car park which I thought was right it wasn't until I got on holiday that I saw a email from you it had gone into my spam box, so that ment I was parked in the wrong car park i had paid in advance for the parking so it meant on my return I had to pay a extra £29 which I was not happy with”
“Easily booked online, nice big spaces.
However, I have only given it three stars as I found that I couldn't extend the parking online whilst on holiday. We just wanted to add a few days onto our holiday and this was the highest cost in doing so, much higher than extending the rental car hire period and administration charges for changing the return flight. So I paid on exit costing me £180 for six days. My original eight days booking cost £129.
I would really expect a similar discounted rate and the ability to extend online.”
“Parking spaces great location was great but the signage to get there was dreadful ended up in lane for drop off and had to pay £7 to drive through it as didn't see signs for VIP parking”
“Having booked online for what appeared to be very convenient parking, we were disappointed with the experience
1. None of the information provided made it clear how to find the "Park Smart" parking area.
2. The signage was not clear when approaching the roundabout at the entrance to the airport
3. The car park itself was a long walk from the terminal
4. None of the sections, nor the bays, were clearly marked, making it difficult to know the exact location of the parked car”
“I have used this car park several tones and found the process straight forward. I have been delayed and had no issues on leaving the car park. Would recomnend. I wouldn't say its value for money as the cost is disgusting.”
“The low rating is not for the car park itself but for the lack of clear signs to the car park and warning that if you go to far you end up in long stay car park which charges you £16 for simply entering and exiting! There is nowhere to turn around to avoid going in. Terrible system.”
