“Signs or lack of signage was our only problem. We ended up out side long stay parking then in the drop off parking and had to pay to get out,before locating the smart parking entrance.”
“I was a little confused when arriving at the car park in finding park smart. However, after entering the wrong area, the attendant was really helpful with directing me.”
“I booked online, when arriving, the automatic barrier or bar code were not working. When calling through they then told me they couldn’t find my booking. After 5 minutes they then were able to find it. Not the smoothest of service and abit disappointing”
“So easy to use. Full instructions on how to use including a video on how to find the parking area. Retrieving the car was a doddle too. Will be using this again. so much better than waiting for taxis.”
“I am absolutely disappointed and disgusted with my service from this airport. I have been waiting for this email to come through as I have truly had an awful and at most stressful experience with a member of staff who was on shift Sunday morning 13th July after 4am. When I entered the airport on the 7th July I had arrived at the airport with a pre book barcode and reference number which I still have and can provide. On my email it stated to NOT press for a ticket as it would charge me again. My barcode didn’t scan so I pressed the call button where I got put through to someone who asked for my reference number, number plate and name. To which when I provided he let me into the long stay car park. Now on the Sunday morning when I go to exit the car park with my barcode, to my surprise it didn’t scan again… So I pressed the call button where I got through to the upmost rudest person I have ever dealt with, and left me truly disgusted my whole journey home. I politely stated that I was trying to leave but my barcode wasn’t working to which he asked for my reference number, number plate and name. When I provided this he said, that will be £14. Very confused on why I was being charged I asked him why am I being charged when I have already pre booked and paid for my parking over a week ago. To then which he said I was parking in the wrong area and I had also pressed for a ticket. I explained that I have not pressed for a ticket as I did not need a ticket as I pre booked and it specifically explained to me on my email to not press for a ticket. I also explained that I have not parked in the wrong area otherwise I wouldn’t have been let into the parking area when I read my reference number etc out to the man who let me into the long stay car park on the 7th of July. This then went back and fourth for another 5 minutes. He was shouting at me and being patronising saying that I have parked in the wrong place and that I had pressed for a ticket, there was no explanation on what he was trying to get at and even when I would try and explain what I meant or what I did when I checked into the car park I couldn’t as this horrific man was shouting over me and I couldn’t get my word or point across! I have never dealt with someone like this before! It was ridiculous I just wanted to go home and I had been treated with vile behaviour by this man, I couldn’t explain anything he proceeded to talk over me to the point it was getting absolutely nowhere. I never wanted an argument and it never needed to be, if he had acted in a calm manner and approach this would have been a very easy situation to sort I’m sure of it! As at the end of the day I’ve been charged £14 extra for my pre booked parking for which I have already paid for, and been told to park in and let in with my reference number! He couldn’t tell me why I was paying £14 other than the fact I have apparently pressed for a ticket which I very clearly haven’t as I have paid already and parked in the right place directed by the man who check me into the long stay car park on the 7th July. At the end of the conversation that was going absolutely nowhere the man says “As I have already stated again multiple times you need to pay the £14 or don’t, this is a busy airport and I don’t have time to be talking to you and wasting my time. I am going now pay the £14 or don’t go home, up to you.” I was very took back with this disgusting manner and tone to which I obviously had no choice but to pay because he had hung up. This has made me very upset and stressed and as it stands I will never be using this specific airport parking system again and I will be writing a review online and on social media with my experience. This is the last way paying people want to be treated when they are on their way home after a nice trip away! I want answers to why this person acted the way they did! And I especially want a £14 refund to my bank account as soon as possible because I have parked where I was told to park and let in to park!! Even if this was a miss understanding which it is not in any shape of form. I would never expect to be treated like that by someone who works at your airport. I would like for you to respond to me in due course as this has really upset me. My reference number is LPLWC03D818158.
Number plate- DU14 CWL
I await your response.
Katie.”
“Excellent parking experience at Liverpool Airport. I left my car here while I was away on holiday and everything went very well from start to finish. It was great to have peace of mind. Many thanks for the smooth service!”
“Communication was excellent, directions easy to follow and no issues parking in allocated spaces. Biggest problem again, for the sixth time in a row, was the fast track security barcode passes. They didn't work at the barriers and had to get assistance from security. Appalling that this issue still hasn't been resolved.”
“Booked direct through JL Liverpool airport as price was competitive to so called ‘discount’ sites. Everything worked as it should, all straightforward”
“Arrived late evening / early morning, lighting and signage were very poor and ended up in the drop off car park ( literally drove through because there was no exit lane once heading that way.) only way to exit cost me £6. Left a very bad taste in my mouth, when I should have been looking forward to our holidays. Wouldn't use again...”
