“Great experience, easy access via ANPR. Lots of spaces to choose from and area felt secure. Straight into terminal and then fast pass through security although it was quite quiet anyway. A little bit extra than other options but worth it in my opinion. Would've been 5 stars but when we returned it was past midnight. We walked all the way down the terminal to the doorway straight onto the car park but it was closed ( due to the time probably) so we had to go back through the terminal out the normal exit and walk round. Maybe in future explain if you are arriving late, you will need to do this. Other than that great experience, will use again”
“Great location. ANPR is handy, no messing about with tickets. Only issue I found was that the exit is not clearly signposted from where I parked, particularly at night.”
“The car park was easy to access, but there was very few spaces available and the delay almost cost us a missed flight. The exit signs are very confusing and limited light also was a negative. leave plenty of time to park up .”
“Our car broke down on way to airport so we could not use our 2 week booking. Not allowed to cancel any of it. Having to still pay for 1 or 2 days would have been fair. No refund feels like robbery.
Jim”
“Poor signage to find the car parking.
Rude member of staff female on the car park barrier whom we spoke to on arrival to park the car- we were told at the wrong car park but was not given advice where to park correctly then phone was put down. Lots of cars now behind us so we pressed the tannoy again only to be told to reverse!!!!
Shocking customer care. We asked another traveller in the queue who advised us where the long stay parking was.
We tried to report the matter on arriving in the airport but was told no customer liaisons office?
On return to car park after trip again the barrier would not open on scanning the issued ticket- this time the chap was very helpful.
Poor experience of first time using Liverpool airport”
“Simply brilliant I have 2 children with SEN and it went perfectly very easy access to a very well organised airport. I would always book LJLA from now on for that reason. Thank you.”
