“We paid for ‘meet and greet’ parking due to my disability. There was no-one to ‘meet or greet’ us and the walk from the automated cabin to check in was too much and spoiled the beginning of our holiday.
On return, again no-one to ‘meet or greet’ and an exhausting walk with suitcases to collect our car from an adjacent car park.
Furthermore, I was not offered a wheelchair at check in and had to walk to the departure gate, again too much for me.
We left especially early in order to make use of the Aspire lounge only to be denied entry because their wifi wasn’t working. We were given a contact number to call which is accessible on week days (we travelled on a Saturday, so no use to us at all).
On return a week later we were met off the plane by a minibus to transport us through security. I was expected to climb in to the van despite clear mobility difficulties. The driver had to be asked to use the ramp for me to exit the van. Our baggage was delayed by almost an hour, leaving us stranded in the baggage claim area amongst increasing crowds of people.
Overall a very poor first experience of Liverpool airport. We won’t be using it again and will not recommend it to our friends and family.
Please pass along to the relevant department.”
“We arrived and parked then proceeded to security and to the duty free. An hour before our flight we had a call and there was a family emergency we had to go home. I emailed the parking dept and was told that you do not offer refunds. I’ve not had a response to my last email. Disgusting really. I am in the process of reporting this to trading standards”
“Paid for Meet and Greet, and recieved neither of these services, may as well have parked in the normal car park and saved a few quid, total rip off, every other airport i have parked at has had a member of staff to process your requirements.”
“We didn't end up being able to park there in the end as our flight got cancelled! I emailed park smart telling them about easyjet cancelling our flight and can we have a refund for parking, which i got a reply no as it was less than 24 hours. Which was out of my control and still get penalised! Wont book again!”
“My recent experience was very poor, having paid £100+ for 8 days parking on exit I was for ed to pay and extra £20. I parked in the long stay by upon entry and told the attendant that it seemed I was in the wrong parking place. He said just to quote my parking reference on exit and I will be let out. This wasn’t the case as I had to pay and extra £20 to be let out.”
“Major dissapointment, parked at 4:30 am in the dark, in a very poorly lit car park. Hardly any spaces around. I find one space with white lines and park within it, cam back from holiday and had received a fine for parking in a marked bay, but apparently as the bays lines are not as white as the other bays it is no longer in use. How on earth am I supposed to know this and why has no effort been made to remove all trace of these lines? You pay over £100 to park and then are hit with another £60-£100 fine. Awful and has put me off ever parking here again sadly.”
“Booked amd paid all ok, I had previously booked in the Long stay car park and on this occassion simply followed previous routes as there were no dorections on the booking confirmation. On arrival the barrier did not go up and on departure I was met with a £105.00 bill which was eventually dropped to £6. Explained to the person on the end of the comms who helped but thought to tell me I was wrong and reluctantly reduced the fee.”
“Accidentally drove towards the wrong long stay car park. Buzzed for assistance & was told to drive through the barrier and out the other side. Upon exiting I had to pay £12.50 even though I had not actually parked. This is very poor service. Abysmal in fact.”
“Arrived at meet and greet. Was neither met or greeted by anyone. Had to go inside to ask where to park. Asked if my car could be parked close by on return as a blue badge holder and my daughter is wheelchair dependant with a brain injury. Was told to ring up before boarding airplane.
Had to go and search for my car which was parked quite far away, leaving my suitcase and daughter at key safe unit.
I asked a staff member if I could go fetch my car and bring around to key safe unit as it was a struggle with wheelchair and case. When I arrived back a lovely staff member had come out to talk to my daughter whilst I was looking for my car. He said I should have mentioned to staff on drop off I was blue badge holder to which I told him I had informed them. There where disabled spaces available when I collected my car.
I have used Manchester meet and greet and service was excellent”
“SHOCKING AVOID!!! £100 fine for “not parking in a space” just to be told it’s because the white lines had faded. Sorry but not our problem??? Disgusting will be appealing the fine!!! Photo attached of where we parked!!!”
“Cost of the car park was an eighth of the cost of the holiday, for a tiny space. Shockingly costly price despite a 10% discount! £100 for 6 days is a joke!”
“A little annoyed as I pre booked the parking, on exit I had a charge of £130 which then reduced to £16. And the £16 charge was because I parked in the wrong car park when away for a week, no signage indicating which car park to use, should be a separate entrance for each car park if that’s the case”
“I paid for long stay parking when leaving at 3am I was told i had not booked long enough so had to pay more money… given the time at night I went with this… when I checked the following day I had actually booked too many hours so you owe me £15”
“Shocking.
Returned to my vehicle to discover i owed 230.00 despite my booking online. Which I could prove with emails. Contacted intercom to find a rude and very unhelpful lady intent on doing everything possible to be obstructive.
She informed me I had parked in the wrong car park hence the fee. I asked if I was in the wrong car park then why did the barrier allow me access ??
She then goes on to say I would have to wait up to one hour before anyone could come down to the car park. It was 3am I had 2 disabled people with me.
I was forced to block the 3 exit barriers which had the desired effect.
Immediately a guy came to the car park asking me for 24.00 which I refused to pay as I booked it online paying 150.00.
For the avoidance of doubt and in the pursuit of transparency I will not pay anymore more money to you people.
Your behaviour was disgusting, unhelpful, rude and misleading.”
“We paid over £100 to park in what I expected to be the multi-story car park. In the end we found it was in fact the Park Assist parking some minutes away and some minutes again to the car.
Because I thought I had booked the multi-story and went in via a ticket which waas odd and then had to pay £12 to get out again. No-one to ask anywhere. We then came back to the taxi park area and had to pay £6 to get out of there too.
So no it was not a good experience and a poor start to the holiday so I am not happy with the extra expenditure and inconvenience it caused.”
