“We regularly fly from Liverpool because of the convient long term parking. However on this occassion we were asked to pay an additional £16 at the exit gate because the bar didnt lift and let us out as normal. The guy on the phone was quite abrupt in stating we had parked in the wrong area and when we tried to explain we had not he simply cut us off leaving us no alternative to pay the extra. I have since double checked the booking and are confident we parked in the green zone shown on our booking slip as we have previously done and now feel disappointed in the way this vcar park is now being managed.”
“Booked Fast track. Unbelievably poor signage and was charged twice for exiting the wrong car long stay car park ( £24!) looking for the Fast track entrance. Genuinely surprised that you do not disclose on the confirmation e mail that it’s a completely separate entrance area away from main airport demise.
Once found car park was brilliant and close to terminal building. But you really do need to do better with access directions on booking confirmation.
Are you going to refund the 2 x £12 that I spent searching for the entrance within the long stay car park zone??”
“Received a penalty charge notice for parking on a pedestrian walkway. Only did so because the floor markings were worn away and nearly invisible, particularly on a winter's morning at 04:30 am with lashing rain - other people had parked in the same area no doubt for the same reason. It is clearly a lucrative business for them to leave their signage / markings in a poor state of repair in order to fleece yet more money out of their customers. Rather than admit this is the result of their own poor maintenance they have forced me to go through a lengthy appeals process to challenge this fine. Absolutely disgusting.”
“The lack of signage for meet and greet was a real let down. We entered one carpark bu mistake and got charged £12.00 then another and got charged an additional £8.00 for simply driving in and out. we only found the correct carpark by asking a security guard in a portacabin. Not a great start to our first LJL airport experience.”
“After a long and delayed flight you just want to get home.
Automatic barriers did not recognise my reg so unable to exit eventually escaped after speaking with attendant on the speaker!!!”
“Don’t expect the meet and greet to do any of those things. Faced with machines had to take all the clutter of my keys thank his I wasn’t late! Get a ticket post my key and pray I d done this ok. On return got key from machine and went to look for car. Considering I have a wheelchair access vehicle and disabled stickers the driver parked it as far away as possible. Ugh never again.”
“Meet and Greet service - waste of money and complete misrepresentation of service. Having to log details into a machine and then label keys and put in a box is not meet and greet. Would not recommend Who was meeting us and greeting us? Very annoyed”
“Park here at your peril or be stung with a £100 fine if you inadvertently park in the wrong bay which you can’t see when it’s dark. I’ve given one star because it’s a short walk to the terminal.”
“Booked Meet and Greet as my partner needs a wheelchair. Quite a long walk for him as no chair or help available, no covered walkway for rain. No help on return, at the key collection office and again a tricky walk to my car for my partner. Won't use M and G again. Liked the airport and assisted passenger service once in the building.”
“Poor signage and had to drive through a £6 parking to reach next parking lot - no c cc chance of reversing
And would have used a premier parking if we knew this was going to happen! Unnecessary disappointment before start of a lovely holiday”
“I couldnt find directions for the pre-booked car park and so followed signs which led me to the multi storey car park,once in a one way system i had no choice but to enter Iwas only in for minutes and yet i had to pay a further£8 .With it being a very early flight there was nobody about to ask where the pre-booked parking is”
“Very disappointed that I got a parking fine for £100.00 there was no signage to say that I couldn't park there or it was a restricted area , could you please explain also there was another car parked next to mine”
“Twice when I have returned off a trip and tried to get out of the barrier, they charged me a £15 , said I was late second time they charged me £8 said I was in wrong carpark.”
“Arrived at night, lighting within the car park was poor, line markings were faded and signage was non existent. The received a fine for parking in a row that was full of other cars, the airport claimed it was a walkway. The evidence they sent to back up this claim was of very poor quality, showing that even in day light the lining for the car park is so badly faded that a walkway cannot be identified. The spaces are also on the small side, and whilst I was parked in the car park someone had scratched/hit the side of my car.”
