“I booked the outdoor long stay parking for a flight at 8.10am. As a disabled traveller it was an absolute nightmare trying to find a parking space at 5.45am. There were only 3 empty spaces in the entire car park, non of which were disabled spaces. As my powerchair was in the boot of my chair, our suitcase was on the back seats. With only narrow spaces left, I had to get out of the car and stand there with the suitcase whilst my husband parked in the space and then used the hoist to get my powerchair out for me. I was in a lot of pain and never should have been put in that position. If my husband hadn't been with me, I couldn't have managed it on my own. Never again.”
“I have used it every time I fly from Liverpool. But this time I was really cross when I came back to my car to find out that when I arrived at the barrier the machine said that I owed £134 pounds even though I had already paid £98 pounds”
“We arrived at long stay and we needed a disabled car space and there was none to be found as my little boy has a wheelchair chair we need the room but there was none so we had to park in a "normal" car space and they were hard to find.”
“As I have a disabled badge looked to find a space,no chance! Place was packed,in fact my husband had to keep driving round and round for over 15 minutes to find a space!! I had to jump out as I couldn’t walk far,I stood and waited for him to find a space,he found one shes away!!!! Horrendous never again!!!! When we returned a week later it was just as bad as trying to pick me up somewhere that is allowed was awful just an all round bad experience with a disabled passenger!!”
“Finding a parking spot took ages. On return at night, even though I had taken a photograph of the location of the car, it was VERY difficult to get back to it from the terminal. The signage of the route back was very poor. I, along with another two groups of people, about 10 in all ended up having to climb through a fence to reach our zones that we could clearly see.”
“Not very well signed we booked multi-storey ended up somewhere else so had to pay to get out of multi-storey to find smart park plus no one around to ask”
“Don’t use meet and greet…exact flight times inputted and paid £71 only to turn up and the machine say ‘insufficient funds’ - had to pay another £25. Scam”
“I do not understand how you can justify the rates you apply to the parking. It’s disgusting and often more expensive than the flights £70 for less than 2 days an absolute rip off.”
“Preboojed but did not recognise my number plate and ticket given. Had to pay £120 on return to get out of car park! Shocking no one responded to call button.”
“I paid &120 for 10 days parking and because it was dark and poor car park signing, apparently I went to the wrong car park. It would not let me in so I pressed the button in the dark to speak to someone but all it did was lift the barrier and give me a ticket. As there was a queue behind me I had to go forward so parked up. In the end it cost me £190 so I won’t be using any car parks at the airport in future”
“On 19th July I booked fast track parking for one week commencing 7th September at 11 a.m. in the disabled car park.I was supposed to have been able to park in a disabled bay, which I needed due to my disability. When I arrived in the car park, there were no disabled spaces left, although a couple of the cars parked in them did not display a blue badge. I had to park at the very back of the car park in a very tight, small place and had great difficulty getting out of the car and retrieving my case from the boot.
It was the first time I had used Liverpool Airport and I was really upset. It ruined the start of my holiday. When I got to fast track security the passes would not work! What on earth did I pay £162 for? Shocking service. I complained to the check-in rep, who told me to contact your department on my return. There is not an email address to complain to !”
“We paid for ‘meet and greet’ parking due to my disability. There was no-one to ‘meet or greet’ us and the walk from the automated cabin to check in was too much and spoiled the beginning of our holiday.
On return, again no-one to ‘meet or greet’ and an exhausting walk with suitcases to collect our car from an adjacent car park.
Furthermore, I was not offered a wheelchair at check in and had to walk to the departure gate, again too much for me.
We left especially early in order to make use of the Aspire lounge only to be denied entry because their wifi wasn’t working. We were given a contact number to call which is accessible on week days (we travelled on a Saturday, so no use to us at all).
On return a week later we were met off the plane by a minibus to transport us through security. I was expected to climb in to the van despite clear mobility difficulties. The driver had to be asked to use the ramp for me to exit the van. Our baggage was delayed by almost an hour, leaving us stranded in the baggage claim area amongst increasing crowds of people.
Overall a very poor first experience of Liverpool airport. We won’t be using it again and will not recommend it to our friends and family.
Please pass along to the relevant department.”
“We arrived and parked then proceeded to security and to the duty free. An hour before our flight we had a call and there was a family emergency we had to go home. I emailed the parking dept and was told that you do not offer refunds. I’ve not had a response to my last email. Disgusting really. I am in the process of reporting this to trading standards”
“Paid for Meet and Greet, and recieved neither of these services, may as well have parked in the normal car park and saved a few quid, total rip off, every other airport i have parked at has had a member of staff to process your requirements.”
“We didn't end up being able to park there in the end as our flight got cancelled! I emailed park smart telling them about easyjet cancelling our flight and can we have a refund for parking, which i got a reply no as it was less than 24 hours. Which was out of my control and still get penalised! Wont book again!”
