“Although I prepaid in advance, the exit machine wanted to charge me 290.00. Having spoken to the assistant I was still charged an extra 24.00 as apparently I parked in the wrong area.
Not happy.”
“I prepaid the long stay car park directly on the Liverpool John Lennon Airport website in August for 7 days. On my return from holiday I received a parking Charge Notice from a parking company. In the bay there were no signs advising you could not park there and no yellow lines or zigzags. It was in its own actual parking space, not a kerb or anything. I emailed the airport and they said I had dropped off passengers in the drop off zone and liable for the charge. When I pointed out the date of the charge was 2 days after I parked the car and was not in the country they have told me to take up my dispute with the parking company. Very disappointing and frustrating as I thought booking directly with the airport would ensure no issues with the booking. Very poor unfortunately”
“Having been delayed on return from France due to a cancelled flight we were unable to leave the car park without paying a £50 excess charge!
I though the airports would understand such circumstances, which are becoming the norm”
“I prepaid for the multi storey car park for 48 hours . The barrier should normally open as it recognises your registration number . This did not happen so i had to take a ticket . Upon my return i put the ticket in the machine hoping i would have nothing to pay but instead it cost me £140! Absolute scam .”
“You car’s not save over there. I parked my car there for a week but somebody hit my car who shell I contact to now. So in other words try to keep your car safe at home.”
“I originally booked the parking for a 10.30am arrival for our week’s holiday for £110.00. A few days later I realised I’d made a mistake and we had to be there earlier.
I went online and amended the booking time to 7.30 am. There was no mention of an extra charge for this. I ended up paying £45 extra for a 3 hour charge in time. I thought this was disgraceful but that was my only option. £45 for an innocent mistake!!!!!”
“The low rating is not for the car park itself but for the lack of clear signs to the car park and warning that if you go to far you end up in long stay car park which charges you £16 for simply entering and exiting! There is nowhere to turn around to avoid going in. Terrible system.”
“I paid on line for long stay parking. When I returned from holiday and tried to get out, the barrier said I owed £180. The operator said I had parked in the wrong place, there was no information given as to where I could or couldn't park, the car park was packed so I found the only available place I could. The operator then said the cost would be an extra £8.00 and removed the 180 charge. Was i being conned here?”
“As you cannot stop near the airport (you will be fined by their automatic APN system) if you drive up to the carpark barrier you may be in the wrong carpark and there is no way to turn around. You are then stuck with whichever carpark you get to unless you can drive right through and exit immediately to the right carpark. It is very confusing - I would say possibly delibertely.
There is no way to ask anyone which car park you should be in and if you speak to the operator and they let you in to the wrong car park you can then be asked to come up with 60 GBP extra when you leave which happened to us.
This happened to us after paying 80 GBP for the week.
After my wife screaming at the operator for 30 mins he let us out.
The operator when we arrived did not say we were in the wrong car park but simply let us in as the APN was not opening the barrier. He had by letting us in confirmed we believed that we were in the right carpark. On the way out we were told we should have been in "park smart", probably 30 seconds extra walk. Ridiculous.
BE VERY CAREFUL TO CHECK WHERE TO GO ON ARRIVAL AND BE EVEN MORE CAREFUL NOT
TO STOP IN THE WRONG PLACE FOR EVEN 30 SECONDS TO ASK AS YOU WILL RECEIVE A FINE.
BE VERY VERY CAREFUL, IT APPEARS TO BE A DELIBERATE SCAM TO MISLEAD”
“No signposting for M&G at all that I could see.
Tried short stay and long stay to see if it was there (cost me £24 in the process) eventually spoke to a lady who was walking to work who explained how to get to M&G by actually leaving the airport and taking first right. She admitted the sign posting was poor”
“Whilst the Park Smart parking is a more affordable option than the multi storey, for a first time user beware because if you miss the right lane for signs directing to Park Smart you may end up having to go through the drop off/pick up car park costing six pounds which happened to me. No way to refund the six pounds. Shame on Liverpool Airport car parks for not providing an opportunity to turn around.”
“After using my local airport meet and greet and being my first time to travel from John Lennon first choice for five days parking was the meet and greet
No meet No greet a right carry on dropping keys in a letter box I would never recommend this service to anyone”
“Instructions not clear and ended up in wrong car park which we didn't realise until we had to pay upon exit after 1 week away. The barrier should never have allowed us into the wrong car park.”
