“I payed for parking in advance and recieved confirmation with a key to the parking lot I was allocated to. I arrived and parked at the correct place. When I came to leave, the barrier would not lift. I called for help and was told you where in the wrong car park and it's another £16. I was late in the evening and I had to pay to leave, no question.
I was also with my adult son, and we could not believe how we got the wrong car park - which we didn't. This clearly a con.”
“Confusing signage which you can not read in the dark. Failed to find pre booked car parked had to leave car in long stay as I could not turn round to navigate to the smart parking I had booked ended up costing me £76 for one day”
“Too far from terminal with several crossings, difficult with luggage, no trolley available so had to walk to terminal to collect one, all this is wind and rain.
What was even worse was using twilight check-in, the car park for this was even further away again no trolleys!
Wouldn’t recommend either.”
“SmartPark parking was Ok, but very frustrating that when exiting the airport building the Car Park sign says go to the right ... when SmartPark is to the left.
Not much fun wandering around aimlessly with suitcases in the rain when your lack of signage was to blame.
On this basis, I would not recommend at this price to anyone else ... Very Poor !!!”
“Ref LPLWM03876225.
I booked the car par for one week as a blue badge holder see attached below.
When I tried to exit car park I had to pay another £140 on top of the £46. Original payment surly this is a mistake as I put 23rd Nov to 30th Nov please can someone contact me asap 07447 475117 Hugh.”
“Massive overcharge of £20 for being 1 hr 28 minutes late due to flight delay because of bad weather.
Will try and avoid in future and keep using Manchester airport”
“Well the instructions for parking were not very clear.
But will say talking to them on the intercom. They were just brilliant and saved me from a he'll i was in . Just brilliant lads on the end of the intercom . I have received a £60 parking ticket ?”
“When arriving in the dark and wet conditions we found it very difficult for the long walk in the wind and rain to the main terminal,on our way back we took ten minutes to find our car (no numbers or letters to say what row we were in)”
“Paid for EV charging only to return from holiday to find the car not charged. No where on site to charge it. Had to take a detour on way home adding to journey time”
“Having experienced problems altering the times on my booking and extreme difficulties getting a refund following a system malfunction, I was left feeling very disappointed with the service.”
“Unfortunately, the service at this parking lot is outdated. It's the 21st century, and it's impossible to contact anyone at the staff. Ultimately, we paid for parking, but we didn't park there. Our flight was postponed and we had to be at the airport an hour early. We couldn't change our reservation; the system wanted us to pay the same amount for that extra hour as for the entire day.”
“I have requested a refund as you have charged me twice for one stay at long stay parking.
Your cusotmers service were very unhelpful as they said that they could not see the duble payment but is has been taken from my account”
“My car broke down the day before travel so I had to get a train over last minute which meant I didn't use the car park but there was no option to cancel for a refund so I had to pay for parking I didn't use along with a train.”
“Hello i used your online booking on the day i used the what three words to find the carpark but it tool us just outside the carpark and i could not work out what car park i was supposed to go to there was no local phone number to ring just a 08 number with a nice price per min charge eventually i parked but on the way back i was in the wrong car park and it cost me more money to get out i think a better system would be advisable with exact place to go and a phone number to ring if lost a one that does not cost the earth so i will think twice before i book again”
“Terrible conditions, bays conned off no walking route and very dirty in general . Looked more like derelict space than airport parking.
Little cut through people was taking to avoid longer walk had gaps assed attempt to block with cut of trees .”
