“I paid on line for long stay parking. When I returned from holiday and tried to get out, the barrier said I owed £180. The operator said I had parked in the wrong place, there was no information given as to where I could or couldn't park, the car park was packed so I found the only available place I could. The operator then said the cost would be an extra £8.00 and removed the 180 charge. Was i being conned here?”
“As you cannot stop near the airport (you will be fined by their automatic APN system) if you drive up to the carpark barrier you may be in the wrong carpark and there is no way to turn around. You are then stuck with whichever carpark you get to unless you can drive right through and exit immediately to the right carpark. It is very confusing - I would say possibly delibertely.
There is no way to ask anyone which car park you should be in and if you speak to the operator and they let you in to the wrong car park you can then be asked to come up with 60 GBP extra when you leave which happened to us.
This happened to us after paying 80 GBP for the week.
After my wife screaming at the operator for 30 mins he let us out.
The operator when we arrived did not say we were in the wrong car park but simply let us in as the APN was not opening the barrier. He had by letting us in confirmed we believed that we were in the right carpark. On the way out we were told we should have been in "park smart", probably 30 seconds extra walk. Ridiculous.
BE VERY CAREFUL TO CHECK WHERE TO GO ON ARRIVAL AND BE EVEN MORE CAREFUL NOT
TO STOP IN THE WRONG PLACE FOR EVEN 30 SECONDS TO ASK AS YOU WILL RECEIVE A FINE.
BE VERY VERY CAREFUL, IT APPEARS TO BE A DELIBERATE SCAM TO MISLEAD”
“No signposting for M&G at all that I could see.
Tried short stay and long stay to see if it was there (cost me £24 in the process) eventually spoke to a lady who was walking to work who explained how to get to M&G by actually leaving the airport and taking first right. She admitted the sign posting was poor”
“Whilst the Park Smart parking is a more affordable option than the multi storey, for a first time user beware because if you miss the right lane for signs directing to Park Smart you may end up having to go through the drop off/pick up car park costing six pounds which happened to me. No way to refund the six pounds. Shame on Liverpool Airport car parks for not providing an opportunity to turn around.”
“After using my local airport meet and greet and being my first time to travel from John Lennon first choice for five days parking was the meet and greet
No meet No greet a right carry on dropping keys in a letter box I would never recommend this service to anyone”
“Instructions not clear and ended up in wrong car park which we didn't realise until we had to pay upon exit after 1 week away. The barrier should never have allowed us into the wrong car park.”
“If you’re unable to make the flight like I was they don’t let you cancel your parking for a refund. So I had to pay for parking I didn’t end up using.
Do not recommend their services”
“We regularly fly from Liverpool because of the convient long term parking. However on this occassion we were asked to pay an additional £16 at the exit gate because the bar didnt lift and let us out as normal. The guy on the phone was quite abrupt in stating we had parked in the wrong area and when we tried to explain we had not he simply cut us off leaving us no alternative to pay the extra. I have since double checked the booking and are confident we parked in the green zone shown on our booking slip as we have previously done and now feel disappointed in the way this vcar park is now being managed.”
“Booked Fast track. Unbelievably poor signage and was charged twice for exiting the wrong car long stay car park ( £24!) looking for the Fast track entrance. Genuinely surprised that you do not disclose on the confirmation e mail that it’s a completely separate entrance area away from main airport demise.
Once found car park was brilliant and close to terminal building. But you really do need to do better with access directions on booking confirmation.
Are you going to refund the 2 x £12 that I spent searching for the entrance within the long stay car park zone??”
“Received a penalty charge notice for parking on a pedestrian walkway. Only did so because the floor markings were worn away and nearly invisible, particularly on a winter's morning at 04:30 am with lashing rain - other people had parked in the same area no doubt for the same reason. It is clearly a lucrative business for them to leave their signage / markings in a poor state of repair in order to fleece yet more money out of their customers. Rather than admit this is the result of their own poor maintenance they have forced me to go through a lengthy appeals process to challenge this fine. Absolutely disgusting.”
“The lack of signage for meet and greet was a real let down. We entered one carpark bu mistake and got charged £12.00 then another and got charged an additional £8.00 for simply driving in and out. we only found the correct carpark by asking a security guard in a portacabin. Not a great start to our first LJL airport experience.”
“After a long and delayed flight you just want to get home.
Automatic barriers did not recognise my reg so unable to exit eventually escaped after speaking with attendant on the speaker!!!”
“Don’t expect the meet and greet to do any of those things. Faced with machines had to take all the clutter of my keys thank his I wasn’t late! Get a ticket post my key and pray I d done this ok. On return got key from machine and went to look for car. Considering I have a wheelchair access vehicle and disabled stickers the driver parked it as far away as possible. Ugh never again.”
“Meet and Greet service - waste of money and complete misrepresentation of service. Having to log details into a machine and then label keys and put in a box is not meet and greet. Would not recommend Who was meeting us and greeting us? Very annoyed”
