“Meet and greet isn’t meet and greet. It’s a DIY job to do yourself using the lockers provided!
Totally unacceptable to call it such!
Change the name please as this is misleading!”
“I paid £18.99 for a 1 day parking which was booked until 2300 hrs. My flight arrived back at 1900 and I drove my friend home, intending to drive back in at 2200 hrs to collect my husband who was on a later flight but found out that you are not allowed back in, once you have left the car park, the booking has finished therefore I had to then pay the £6 pound pick up fee at 2200 hrs. What a money grabber... Once again, the motorist is a Cash Cow. I think this should be amended. It is unlikely to happen often when somebody needs to return to collect someone because of a different flight and they have already paid the parking fee and are still within the timeframe”
“Too far away to walk for the car at 1:30am in the morning with two small kids and an 83 year old mother and large suitcases thought it was right outside the terminal would have used the multi-storey if I’d have known”
“Parked in the multi storey which was handy for the terminal building. All was good until we returned and realised somebody had pinched a badge from our BMW.”
“The airport itself was very nice do I check my bags in and I was charged an extra £60 the lady behind the counter said it was a large cabin bag but all my medicines were in it, I didn't realise a medical bag was free so I paid the £60.”
“I had a bad experience- drove into the wrong parking area, was charged £10 to enter and immediately exit the lot, drove into another area, before entering realized it was not right, but couldn’t get out without driving the wrong way in traffic , finally found the right area, the lane directly opposite the entrance was blocked at the opposite end, so had to reverse again all the way back was afraid to take another turn , so drove all the way to the back of the lot to find a space. Not the best experience I have ever had in an airport parking lot!”
“Our first visit to John Lennon airport. The airport itself is great but the meet and greet parking we booked was disappointing in comparison to meet and greet we have booked at other airports. There was no one there to meet and greet. Our key once dropped in the ‘key bin’ did not fit all the way down out of sight and there was no one around to help ensure the key was safe. The check in system is all on a screen. Defintely not a meet and greet. On arrival back in the UK the meet and greet car park was not well signposted and it was a very stressful walk from the terminal with two children and luggage to try and locate where to pick our car up from. Again no one to meet and greet. All computer based check in. Would rather have booked the multi storey had we known this which was directly opposite the terminal and easy to use. Not worth the money we paid at all. Would not recommend booking meet and greet at this airport.”
“Booked a weeks stay online and paid £95, drew up to the gate that should have recognised the car reg but due to traffic hold ups we were late so I pressed for a ticket and parked. On return found exit markings miss leading but eventually went to a barrier that lead in front of the terminal and the barrier would not open, pressed for help, gace reg number and told we would have to pay an additional £16 and we had parked inthe wrong car park!! I have travelled from here 20 or more times and I was baffled.
Both information and road markings need to be clearer!”
“Booked parking in advance. Didn't really notice the tiny wording on the booking confirmation that said 'park smart'. Booking confirmation said barrier will lift automatically on entry. Haven't flown from John Lennon for a while, so assumed that parking was in the long stay section. Got stuck in the one way system on approach to long stay car park . Waited for barrier to lift but it didn't. Had to enter the drop off section to get out of one way system and paid six pounds for the privilege. Thankfully, a nearby taxi driver was able to direct us to the smart park section.”
“I was disappointed to be charged for exceeding the 5-minute limit by just 2 seconds, particularly as there was significant congestion in the drop-off zone which made it difficult to exit promptly. It felt overly strict given the circumstances.”
“Shockingly expensive... Basic service, really, the car park - especially the tarmack- is not well maintaned. 5 days in the Long Stay car park for about £85...”
“Booking confirmation said follow signage to fast track family car park. Couldn't find this anywhere. Checked booking confirmation sheet again after trying wrong car parks, to find that the 'parking type' Park Smart was in fact the name of the car park and not the type of parking. Had to ask a local taxi driver where it was, as we were searching for a 'family car park' as indicated in your documentation.”
“The booking was unclear about where to park ended up in the wrong car park (Long stay) rather than smart park and then came off holiday to a £115 charge when I had already paid £80 for parking”
“Signage on approach for car parks poor.
I ended up in the wrong car park. Pressed the intercom twice and ended up getting a ticket to park.
Despite emailing multiple times and calling the day of no response or action was put into place to come back to me. I had to follow up the day prior to arriving home for an update.
I was made to pay the difference in price. The member of staff on the intercom was not customer friendly.”
“Didn’t enjoy the experience as my husband needed a wheelchair to get to the terminal. It was a long walk for him in the rain. There were not any seats in the entrance where he could rest either so not a good start to our holiday.”
