“Booked parking in advance. Didn't really notice the tiny wording on the booking confirmation that said 'park smart'. Booking confirmation said barrier will lift automatically on entry. Haven't flown from John Lennon for a while, so assumed that parking was in the long stay section. Got stuck in the one way system on approach to long stay car park . Waited for barrier to lift but it didn't. Had to enter the drop off section to get out of one way system and paid six pounds for the privilege. Thankfully, a nearby taxi driver was able to direct us to the smart park section.”
“I was disappointed to be charged for exceeding the 5-minute limit by just 2 seconds, particularly as there was significant congestion in the drop-off zone which made it difficult to exit promptly. It felt overly strict given the circumstances.”
“Shockingly expensive... Basic service, really, the car park - especially the tarmack- is not well maintaned. 5 days in the Long Stay car park for about £85...”
“Booking confirmation said follow signage to fast track family car park. Couldn't find this anywhere. Checked booking confirmation sheet again after trying wrong car parks, to find that the 'parking type' Park Smart was in fact the name of the car park and not the type of parking. Had to ask a local taxi driver where it was, as we were searching for a 'family car park' as indicated in your documentation.”
“The booking was unclear about where to park ended up in the wrong car park (Long stay) rather than smart park and then came off holiday to a £115 charge when I had already paid £80 for parking”
“Signage on approach for car parks poor.
I ended up in the wrong car park. Pressed the intercom twice and ended up getting a ticket to park.
Despite emailing multiple times and calling the day of no response or action was put into place to come back to me. I had to follow up the day prior to arriving home for an update.
I was made to pay the difference in price. The member of staff on the intercom was not customer friendly.”
“Didn’t enjoy the experience as my husband needed a wheelchair to get to the terminal. It was a long walk for him in the rain. There were not any seats in the entrance where he could rest either so not a good start to our holiday.”
“I had no clew where the car park was. It would have been helpful if the exact location was make clear in the confirmation email.
The attached map was not very clear.”
“The parking at Liverpool Airport is extremely expensive. The return flights for two people were cheaper than the parking itself, which is very disappointing. In my opinion, the parking prices are far too high and not good value for money.”
“Beware of faded and missing lines to parking bays especially if your arriving in the dark or the parking warden used by LJLA will slap a £100 ticket on your vehicle.
I have parked in the space shown on the picture many time's but for some reason its now not a space”
“Booked parking but it kept glitching ending up booking for 3 hours as return date kept reverting to same as start date ... then incurred a daily fine £140- surely it shouldnt let you book less than a day as vant travel anywhere in less that 3 hours - £200 for 4 days most expensive car parking event/mistake wont be parking again”
“Once we found the fast track car park is was great, but the directional signage is very poor and we ended up going through the drop off car park twice (at a cost of £12) before we found the way. Very annoying!”
“Parking is fine. But... the booking system still has a car I owned 6 years ago as the default and refuses to change it. Even when you type in the latest Reg it reverts so you finish up stuck at the gate
Sort it out!”
“We used meet and greet. Although it was easy to do, we actually ended up parking further away than the standard parking, and upon return it took us longer than what it would have done to park normally not meet and greet. It's not really meet and great when no-one meets nor greets you, and it's further away.”
