“I pre booked parking on 20/10/2025 in the long stay car park. Upon arriving my number plate was not recognised and I mistakenly pressed the ticket button instead of intercom and was given a ticket. Upon my return the barrier again did not rise and a£120 fee was flashing. I pressed the intercom and operator asked for my reg which he said wasn't recognised. I gave him my reference number and I was then allowed to leave. After pre booking I did not expect all this aggravation”
“ANPR did not recognise my booking. The help button is very difficult to see. I eventually got in. I then used the machine to call and get things sorted for my return. Nothing was done. When I tried to leave the ANPR didn’t work again. I waited a while for an answer. Someone took my reference and let me out. They didn’t even say that’s it sorted, just opened the barrier and no hint of an apology from any of the 3 contacts.”
“I dropped my wife off at the hotel car park park as she wasn't well. I tried to get out and was unsure of how to pay. I drove round and saw a fat bloke sitting in some sort of office. He was on the phone and I waited.....and waited. Eventually he just put his finger up. Obviously his phone call was so important. I found out how to get out and it cost me £18. What a rip off. I drove round to the smart stay which I had prebooked. They had no record of the booking until I produced the email confirmation. Pretty poor.”
“We followed red line for long stay .couldn't get in and told to take a ticket.then advised to call when we wanted to leave .we got back and was told we were in wrong carpark.and needed to pay £482.gave them my reference number,and fee reduced to £48 .had to pay this to get out.was not happy.”
“I paid almost £100 recently to park in the Smart car park at Liverpool Airport... I check the directions via Google maps and what3 words.... got to the airport and could not find any signs for Smart car park. . Because of the one way system I was forced to park in the long term car park. Whilst I was away I wrote to Smart car parks via the email they had sent with my booking.... nothing tired again... nothing. Tried calling the number given no reply! So in the end I found an email address on the Liverpool Airport website, wrote and they responded and told me what to do on my return... I then had to pay an extra £2 per day to leave the car park. Won't be using Smart car parks again... it will be cheaper to get a taxi!”
“The actual parking wasn't too bad , but on collecting my car withing 1 min of leaving the airport I had broken down as shock had snapped from the mount , not sure how far they move your car from drop off point ,but the car was fine driving to the airport I knwo that much .”
“Smart park - difficult to find a space at 5.30am Sat morning, then very dark walking back to it at 8pm Sun evening. Floodlights off? Would not recommend it, sorry”
“It's easy enough to get in but funding the way out was a nightmare. I've never been in such a badly signed car park. The road markings all seem to be in dire need of repainting and there are far too few visible exit signs.”
“It was difficult to find the right car park,in fact we parked in the wrong place and had to pay extra. The signs are not clear and not enough of them, especially exit signs.”
“No inidcation of where available spaces may be, signage was poor and lettering on the road was mostly eroded or in the pitch black so finding the exit at 3 in the morning was not simple for my 80 year old farther. Further sigange (blue signs) were better but still left a lot to be disired.
My 6 year old would be able to design a clear and simple car park with adqute lighting and signage.
1 Star extra beacuse you tried.”
“The spaces are a good size so there's less chance of your car getting hit by others, no damage/break in to my car or any other car i could see. That said, it's an outragous price for parking, i'll be getting a taxi next time as is 1/4 of the price.”
“On our arrival I found it difficult to know what to do.After a few minutes of working it out we left the car and headed to check in.Again quite confusing and no help from the staff in duty we were told to read poste on wall.
On our return it was easier but unfortunately the car was not locked .
I won't be using this service again.”
“One of the main lights was off, so I would not like it if I was alone; even as a couple it was not good. The IT part of the process was perfect. I was sorry I have to give 2 stars, otherwise with all the lights working, it would have been 5 stars. As a couple, I would use it again.”
“Unfortunately my car registration was not recognised. Initially advised to go to a different car park. When I had to ring to escape I was told that they had found me and that I could stay. I was advised to ring on my return to exit the car pRk. Staff were very helpful...the system had failed.”
