“Very difficult to understand the map that was sent with the booking. Went in the wrong car park and had to pay an extra £6 on top of the booking to get out again.”
“I love liverpool airport, but as an international airport the arrival back in England, or to visitors of walking 200 metes or so under a bus shelter , with dilapidated plywood buildings behind and entering the terminal through an old metal door frankly lets the airport and our country down . Please upgrade this whale area urgently.”
“Most of the airport was fine. Easy to park close to the terminal, small airport so easy to get through. But on the way out security was a mess. Not a big queue but it seemed to just take forever. On the way back I was shocked to see no e-passport gates so we had to wait on the return. Perhaps a bit more innovation would help!”
“Certainly not "Meet and Greet".Arrived at the car park approximately 06.15 , not a human to be seen. Have used Manchester m Meet and Greet on a few occasions so knew the process for booking in otherwise would have been lost. When returning to the car park there were very few signs giving direction from the terminal to Meet and Greet to collect the car.”
“You need to use the left-hand lane to access the long stay car park check in is instant if you booked online ANPR recognises your car to let you in. Negative points are that it’s difficult to find a trolley nearby. There are no trolley parks that I could see in the dark.. the exit route is not clearly defined you have to go around the rear of the long stay multi storey. On the plus all surfaces are level with very few trips and there are some really nice landscape areas with pine trees.
Is this car park safe for lone travellers? It is ready well lit from above brightly using street lighting for I would say that some areas have difficult sight lines.
I did not see any own markers, so you have to remember where your car was parked exactly”
“Booked a Park Smart space but couldn't see any signs for Park Smart as I approached the airport and ended up mistakenly in the Long Stay carpark and had a stressful time trying to exit. Thanks to an employee at the airport who got me out of the pickle and to the correct parking area.”
“While the parking was good , it was also confusing to,, l booked for long stay and ended up in the wrong car park (( there was no one around too ask for any information )) and it ended up coasting me more money to get out of the carpark.”
“Hi can't say I've been impressed the last couple of times I've used car park,apart from the extortinal price you've started charging I've tried to book into disable parking opposite entrance and both times been told I'm in wrong place last time was charged 20 pounds extra. So I think in future I might start going by ferry.Ive used Liverpool since it was a Nissan hut 26odd years ago and always championed you against any other airport,so to say I'm disappointed is an understatement.”
“I was a bit surprised on leaving the pre-booked car park to find the barrier would not open, and I was required to pay a charge of £130 to get out. Having already paid £102 up front. Turns out I was in the wrong car park- so my own fault, but an easy mistake to make given the confusing set-up and signage. I was not aware that "Park-Smart" was different from the long-term parking I thought I booked. Too many options, too much choice, and less-than-wonderful signage make it confusing when in a hurry to get parked up and catch a flight. Thankfully, on querying the charge it was reduced to £16.”
“Paid for one weeks parking in advance online. On returning the parking system could not identify my car at the barrier and I had to search for a booking reference before I was allowed to leave the car park. Not ideal at 3.00am.”
“I paid £79 for 4 days' Fast Track Parking Late October 2025 (with 2 fast track security tickets included in the price). The map, and instructions sent to support my booking were hugely misleading (as the map shows multiple car parks coloured blue, two of which are NOT car parks - they are drop off zones). Needless to say I ended up in a drop off zone and had to pay £6 for the privilege of the 30 seconds I spent there! Paying to drop off is criminal by the way - you should be ashamed LJLA profiteering in this way. Once I finally found the correct car park, with tensions running high, the proximity of the car to the terminal was excellent. Upon arrival at security, the two fast track tickets supplied as part of the deal, were supported with only one QR code to access the lane. Fortunately, (as it was 6:30am) it was not busy and fast track was not actually required. In summary, the instructions, the diagram and the QR codes all conspired to cause unnecessary distress, but ultimately the car park was close. Please beware the red herrings and trap doors along the way to your gate!”
“It is more than the advertised 4-5 minute walk by the time you find a space, i was driving around in the dark for ages to find a space. I will stick to meet and greet in future, it's so much easier.”
“Airport parking was okay just a short walk away from the terminal. But I wasn’t happy about paying an extra £15.00 when exiting the car park, when I booked in for 12.00 on the 16/10/25 until 2.00 am on the 21/10/25 and then there was any clear signs out of the parking which took me through to the taxi pick up which o had to pay £6.00 extra”
