“While the parking was good , it was also confusing to,, l booked for long stay and ended up in the wrong car park (( there was no one around too ask for any information )) and it ended up coasting me more money to get out of the carpark.”
“Hi can't say I've been impressed the last couple of times I've used car park,apart from the extortinal price you've started charging I've tried to book into disable parking opposite entrance and both times been told I'm in wrong place last time was charged 20 pounds extra. So I think in future I might start going by ferry.Ive used Liverpool since it was a Nissan hut 26odd years ago and always championed you against any other airport,so to say I'm disappointed is an understatement.”
“I was a bit surprised on leaving the pre-booked car park to find the barrier would not open, and I was required to pay a charge of £130 to get out. Having already paid £102 up front. Turns out I was in the wrong car park- so my own fault, but an easy mistake to make given the confusing set-up and signage. I was not aware that "Park-Smart" was different from the long-term parking I thought I booked. Too many options, too much choice, and less-than-wonderful signage make it confusing when in a hurry to get parked up and catch a flight. Thankfully, on querying the charge it was reduced to £16.”
“Paid for one weeks parking in advance online. On returning the parking system could not identify my car at the barrier and I had to search for a booking reference before I was allowed to leave the car park. Not ideal at 3.00am.”
“I paid £79 for 4 days' Fast Track Parking Late October 2025 (with 2 fast track security tickets included in the price). The map, and instructions sent to support my booking were hugely misleading (as the map shows multiple car parks coloured blue, two of which are NOT car parks - they are drop off zones). Needless to say I ended up in a drop off zone and had to pay £6 for the privilege of the 30 seconds I spent there! Paying to drop off is criminal by the way - you should be ashamed LJLA profiteering in this way. Once I finally found the correct car park, with tensions running high, the proximity of the car to the terminal was excellent. Upon arrival at security, the two fast track tickets supplied as part of the deal, were supported with only one QR code to access the lane. Fortunately, (as it was 6:30am) it was not busy and fast track was not actually required. In summary, the instructions, the diagram and the QR codes all conspired to cause unnecessary distress, but ultimately the car park was close. Please beware the red herrings and trap doors along the way to your gate!”
“It is more than the advertised 4-5 minute walk by the time you find a space, i was driving around in the dark for ages to find a space. I will stick to meet and greet in future, it's so much easier.”
“Airport parking was okay just a short walk away from the terminal. But I wasn’t happy about paying an extra £15.00 when exiting the car park, when I booked in for 12.00 on the 16/10/25 until 2.00 am on the 21/10/25 and then there was any clear signs out of the parking which took me through to the taxi pick up which o had to pay £6.00 extra”
“Having never used smart parking, the lack of visible directions I ended up in the main car park and cost me £8.00 to go in and get out. Lack of people to ask.”
“Very good but, I thought the short stay I booked was oppiste the Departures. Whne I retunr to car had a shock as only stayed 2 days, shoter than I expected and was presneted with a charge of £136. Sorted in end had to pay another £18 needs to be clearer.”
“I took a wrong turn (headed towards the wrong car park) and due to the one way system, barriers and no one answering the telecom, I had to pay an extra £6.00 to get out, and get to my car park.”
“I used the post code in my satnav as advised in the email, which took me no where near the carpark, it took me to the staff parking area. I then spent half an hour trying to locate it, in the end saw a member of staff who directed me to the Long Stay carpark. (Which could have been added on the email!!!) Once inside departures a member of Easy Jet told me it was always happening!. Please change your directions on the email as at 5 am its the last thing you need before a flight.”
“It was quick dropping the keys off but collecting the keys was terrible the box that contains your shuts very quickly and you can't get your keys out in time.”
