“We have used yo a few times and always have trouble coming home when we get to the barrier it always will not let us out.
Should automatically let us out with number plate but always have to use the intercom with cars behind us.”
“Signage was adequate. Space for car I considered to be small. In my case large SUV and panel vans were parked very close. In the case of the panel vans; tow bar was a trip hazard and access to car boot was not possible without moving the car forward.
Simple covered walkway is required between Car park and terminal.
Poor signage experienced while leaving the car park.”
“used the drop & go service very quick & easy to drop car off just a shame it’s a walk with luggage to the terminal especially when one of the terminal doors out of use. & didn’t help that the weather was terrible, might of been easier in the multi storey, that way
it is only a short walk across the road.”
“Parking my car at Liverpool is convenient. I like the hassle free option of being able to arrive and know my car is in a safe and secure area.
That said, the car park is poorly maintained, there are potholes, weeds, overgrown bushes and the line marking is way overdue a repaint. I am charged to leave my vehicle there at a rate the doesn’t reflect what appears to me to be low running and maintenance costs. People from outside the Liverpool region will use that car park. What message does it give of Liverpool and how we treat customers if you can’t get the first thing they see right and look like it’s maintained.”
“Bit disappointed with our latest stay. Literally 15 mins over time due to slow baggage handlers and had to pay £15 to get out of the car park. At 1.30am I’m not going to argue, not that I had anyone to argue with!
Otherwise everything else was fine, just a poor end to our holiday!”
“Parkede in the wrong car park evidentally so I must have found the nbooking system confusing.I will try again next time we fly from Liverpool which I found a gtreat experience.”
“Need better signage as on instructions it said look for family parking and there is none and it meant we went in wrong car park and had to pay also a map would help to say turn right at the roundabout.”
“The signs for the right car park are poor. We parked in the wrong car park and when we returned to collect my car we were asked to payt another £12.00 so we could leave. The directions were poor and I woulod think twice before using them again”
“The parking is confusing, we prebooked parking and then drove up to the barrier that said long stay. On the barrier it said pre booked parking only and then the barrier lifted so we presumed we were at the right car park. Upon leaving the car park however it tried to charge us £108 to get out of the car park. After speaking to the person via the call button on the gate they said we were in the wrong car park so just had to pay the difference which was £8. This confusion could be avoided if proper directions were given rather than a what 3 words address given.”
“So confusing, i thought i had parked long stay disabled but on departure was told i was in wrong car park and incurred a charge. O was told there was a video on my email, bit when i checked there wasnt.”
“Generally OK. Smooth and simple operation.
But . . . no trolleys available on Level 2 of the car park. None at all, in any of the trolley parks. Not life-threatening, but a bit of a faff to have to schlep to another level, or into the Terminal Building, just to get a trolley.”
“Was decent, I didn’t realise it was further away than the multi story. The Need to update the location on what three words though I had two phrases shown by your site whilst they where close together it just added uneccesary confusion and panic when entering a area that can fine you if you stop”
“We use the airport parking a lot. It’s expensive but not as expensive as Manchester. However, this trip was unusual in that our return flight was cancelled due to Liverpool being closed. We couldn’t get a flight for two days and, we got charged two days extra parking! I couldn’t get the car as you were closed - you should have recognised that and allowed cars to go for free - you have our flight number when we book!
You can still do the right thing and refund the money that you were responsible for charging. I appreciate that it was bad weather but for to close and me to pay feels entirely wrong.”
“The service itself was very good when you actually find it!! It’s not clearly signposted and can easily be missed. The directions on the email take you outside the multi story car park (that you haven’t booked) and ends up costing you a lot more than you bargained for just to drive out!!”
“PARKED IN THE WRONG CAR PARK LOW AND BEHOLD NOT THE ONLY ONE EVERYBODY DOES IT WHY IS THAT YOU KNOW WHY PLEASE SORT IT OUT BE CLEAR WERE THE CAR PARK IS”
