“We always preferred to fly from Liverpool but unfortunately that has changed. Car park prices have increased significantly. No shuttle bus, so when you found a space, which is not easy one has quite a long walk. Unpleasant if it rains.
At baggage claim there were 3 toilets for gents, one was out of order, one overflowing, only one worked. Very disappointing.”
“I have marked my score as average as on entry and exit I had to ring the operator to let me in and out.
The car park though is handy for thre airport, but quite expensive for one week. I would have to consider a taxi next time.”
“On the way out, security was very busy and a bit slow. On the way back in, the queue for passport control was massive, and slow moving. Only 5 or 6 officers were available to cope with the demand. Otherwise, the airport experience was fine, and the flights on time.”
“Liverpool airport is the easiest and most user friendly facility that makes flying to far flung destinations a doddle.
The parking arrangements onsite means that you can easily drop off your vehicle and walk the short distance to the departure lounge. The only thing I would recommend for people using the Park Smart facility, is know where you’ve parked your vehicle! The parking area is quite big, and with no transfer bus to pick you up, its advisable to photograph your vehicle to the area you've parked it. Its also pretty expensive to park for a longer period, which doesn't help if you intend on leaving it there for a couple of weeks, but I suppose as its a closed in area with security, you are paying for the privilege of it being held in a secure compound.”
“I have used your car park before and have been very happy.
However, I messed up my return flight home and got the date mixed up. When I went to the barrier it wouldn't go up.I spoke to a member of your staff and I had overstayed my stay by a day.
I was charged £25. I hold my hands up it was my fault and unfortunately you sometimes don't get some customer's who might try it on so you have to have a charge for an over stay. I just thought £25 was a bit steep for a day late.”
“I would give 5 stars if the airport gave a "grace period" if your return flight is late and you over-stay as a result. Manchester airport gives 6 hours grace period, if necessary. Liverpool charges £25 as soon as you overstay beyond the likely time of arrival back at the airport, which you have to guess in advance.”
“Although the car was safe with the meet and greet service, and dropping the car off was simple, the pickup was terrible. The signs just ran out, a fair way from where you have to go to collect your key. And nobody who works at the airport (at least none of them that we asked) seemed to know what meet and greet was, let alone where to find it.”
“Choose ‘Park Smart’ which was the same price as the Long Stay but confusingly was further away from the long stay. Took a little while to find a space & its a bit of a trek with cases. Overall it was ok. Will choose Long Stay nxt time.”
“Parking was very easy and handy but that’s because we parked in the wrong car park and owed an extra fee. Please make the directions to the car parks more clear.”
“I booked the car park on line but it wasn’t made clear that smart park was a different carpark, I went to the carpark and the barrier didn’t rise so I had to get a ticket not realising I was at the wrong car park. On leaving after my holiday I was told I owed £170 after already paying nearly £90 after explaining I ended up paying an extra £16. The wrong car park should not have given me a ticket it should have advised me off my reg number I was at the wrong car park.”
“Hi, one problem we had was finding the exit, we followed the exit signs off the car park which led us to the automatic barrier,it did'nt say exit but Long stay carpark which is confusing, we went round again realised there was no other way and so again pulled right up to the barrier which opened after reading our number plate. Please make it clear its not just the entrance to the vlong stay car park but the way out also.”
“What ever you do don't have a flat battery on returning to your car. We parked up in the long stay at LPL, as we have done several times before with no issues at all. However for some reason on returning to our car, we opened up, lights came on but a bit dull, loaded our cases ready to set off home .......... nothing at all, very low battery. I carry jumpleads in my car and was hoping a fellow driver would be kind enough to pull up and let me jump the car. But no, one said he would, but drove off at high speed. I went to the intercom and asked the operator, do you have any security or staff on site with a jump pack. NO sorry, was the reply I got back.
You'll have to flag a Taxi down, which wasn't an option as we were in the long stay. I was shocked and not amused that despite having 1000's of cars parked up, they had no staff on site who could help. I still find this very very poor service. I won't have been the first driver to come back to a flat battery, nor will I be the last. The next chap I asked about pulling up and using my jumpleads said he had something better, a power bank, it was fantastic, 20 seconds to connect and I started my car. Needless to say i was staright on Amazon and bought one for my car, it was there within 5 hours of ordering. I gave the gent £25 pound as a thank you which he did'nt want but I insisted he did. The car parking at LPL is fine, unless it's raining and you may have a long walk to your car, BUT THE TOTAL LACK OF HELP AVAILABLE TO A STRANDED DRIVER WAS VERY VERY POOR. Next time fly from MAN and park up with APH who are faultless.”
“Signage to the long stay carpark is poor. Ended up in another carpark and had to pay £16 to exit. On the plus side the carpark was very close to the airport and we weren't charged for being a couple hours late”
“All spaces are a relatively short walk to the terminal.
Spaces are a little tight.
My main complaint is the high charges - parking for a 2 week summer holiday - the costs seem to have been greatly inflated over the past few years.”
