“We paid for ‘meet and greet’ parking due to my disability. There was no-one to ‘meet or greet’ us and the walk from the automated cabin to check in was too much and spoiled the beginning of our holiday.
On return, again no-one to ‘meet or greet’ and an exhausting walk with suitcases to collect our car from an adjacent car park.
Furthermore, I was not offered a wheelchair at check in and had to walk to the departure gate, again too much for me.
We left especially early in order to make use of the Aspire lounge only to be denied entry because their wifi wasn’t working. We were given a contact number to call which is accessible on week days (we travelled on a Saturday, so no use to us at all).
On return a week later we were met off the plane by a minibus to transport us through security. I was expected to climb in to the van despite clear mobility difficulties. The driver had to be asked to use the ramp for me to exit the van. Our baggage was delayed by almost an hour, leaving us stranded in the baggage claim area amongst increasing crowds of people.
Overall a very poor first experience of Liverpool airport. We won’t be using it again and will not recommend it to our friends and family.
Please pass along to the relevant department.”
“Fantastic location minutes from the airport, car in perfect condition no problems. I do think cost should be slightly lower especially for longer stays, overall happy with the parking.”
“Parking was a reasonable price and close to the airport. Wasn't able to get the payment to go through on the website but the lady I spoke to on the phone was really helpful, friendly and got it sorted in quickly.”
“On our arrival I found it difficult to know what to do.After a few minutes of working it out we left the car and headed to check in.Again quite confusing and no help from the staff in duty we were told to read poste on wall.
On our return it was easier but unfortunately the car was not locked .
I won't be using this service again.”
“No issues entering or leaving car park. Very efficient and felt my car was secure and safe while away. However the car park was pretty full and I struggled to find a space initially.”
“I booked for something called park smart , which was not the usual car park I thought I had booked. I much prefer the one directly across the road from the terminal building. Its so easy to park and you are in the main building in 2 minutes. The staff were very helpful and allowed me to park in this car park and pay a small additional fee upon exit. Would be good to understand how to ensure we book correctly next time.”
“The system was down by the time I got there, but staff was handling the situation.
On my way out I had to ring at the gate so they could let me out manually based on the reference number.”
