“Booking system very good & cost ok. Car park Signage approaching very good. Once in there the Signage to the overflow carport was very poor, luckily we had friends with us who have used before, they told about the hill at the back with takes you to the overflow section which was empty as the main car park was full. But we would use again.”
“Not good guidance on where you go... The postcode takes you to a different entrance to which the frustrated operator tells you to turn around and go to another entrance. Once we came back I put the ticket upto the machine to be told ticket unknown and I owed £115.00...once again pressed the button for assistance, had to go on my phone for reference number to explain to the operator. No response just opened the barrier.
Think things need improving never had an issue with Manchester or Leeds.”
“The number plate recognition camera did not allow me into the car park. I also scanning tried the QR code from my phone, but this also failed with a message saying it was not recognised.
I pressed the assistance button but had no answer. I had to press for a ticket to enter
On my return, the assistant was helpful and used by booking reference as a means to verify my booking
Overall, the experience was not great”
“Arrived for a short trip to Belfast and through security within minutes. Been a while since using airport and pleasantly surprised at how much it's changed. Plenty of places to grab a bite. Flight on time. All in all a good trip.”
“Pre booked parking no problem a little expensive but secure return delayed until following day paid, £20 excess in terminal BUT ANPR on exit did not recognise had to use call. PLUS easyjet will not pay excess BUT pays for hotels transport and food in IOM dont find this fair BAD CUSTOMER RELATIONS EASYJET”
“I used the meet and greet service which was really convenient and a short distance away from departure entrance and arrival exit. The only slight issue I had was that the car was parked in a really tight spot and therefore I had to reverse out before other passengers could use.”
“It was my first time visiting JLA, so was abit daunting. But once you arrive everything is self explanatory. Car park was easy to locate. And the walk down to the airport was aprox 1-5 mins. I was pushing a £1 trolly. (So bring 1£s)
The barrier raised automatically as i had pre booked entry. And the barrier raised automatically on exit. No fuss. No issues.
Great facility. Thankyou once again.”
