“Pre booked online for a 2 week stay. As I pulled into to the car park I spoke to the operator and asked if I was in the right car park as the barrier didn’t automatically let me in. He assured me I was and lifted the barrier to which I parked up for a 2 week duration. Upon my arrival after my holiday I approached the barrier once again and the barrier again did not open to let me exit. I then spoke to the operator yet again to ask why I couldn’t exit to which I was told I had parked in the wrong car park and would have to pay a fee of £300.00 to which, I declined and said I had been assured I was in the right car park when I arrived 2 weeks prior. She then proceeded to do some checks and told me it wouldn’t be £300.00 to exit but it would be £30.00. Absolutely disgusting service and I would like an explanation and a full refund. Regards, Mr. Davey.”
“We used the multi story and it was perfectly adaquate, thank you. The bays seemed a bit tight but then again everyone else's car was 8ft wide! Will look to fly from Liverpool again as a lot less stressful than Manchester.”
“Arranging the parking and the parking was easy. However. I, being so tired earlymorning parked in the incorrect area. This was sorted on departure with no fuss or hassle. Therefore, I was very pleased abd definitely use the facility again. Thank you”
“Very easy to use, when worried as our flight was delayed speaking to someone on the phone was very helpful and their advice was accurate. The additional charge was reasonable and both the arrival and exist was fast.”
“I would like to say big thanks again for carpark staff. Once they help for me and my girlfriend with something easy for them but not for us. We love you guys!”
“Meet and Greet ??!!! No one met us or greeted us, needs to be renamed Drop off and pick up.
Cannot comment on customer service as it was non existent.”
“It’s confusing which car park you have booked. You should make it clear where to go on the “map” that u email through. Use a cross.
Put some signs up that point to the car park.
Fix the website so that when u want to extend the time you can do so. Rather than presently where it just goes in a pointless, stressful and annoying loop.”
