“Easy to book but had an issue with parking. Signs led us to multi storey car park and couldn't get barrier to work. Intended to press assistance button but accidentally pressed ticket button and got a ticket so entered car park. On leaving barrier again didn't work so asked for assistance and discovered we were in wrong car park. Had to pay an extra £18 on top of our £46.99 booking fee as apparently we should have been in long stay car park. I take some responsibility for this but also think signage could be more instructive.”
“We thought that we would be met at the terminal building and someone would drive our car to the car park. Similarly, we expected the car to be brought to us on our return.
We had to park the car ourselves and walk about 200 metres to the terminal and back.
It would have been easier (and probably cheaper) to park across from the terminal near the hilton and walk about 100 metres.
Won't be using it again.”
“The booking system was easy to follow and the price was reasonable. However upon our arrival, mid day on a Thursday, we could not find a free space even in the overflow car park. As our driver was disabled we could park too far from the terminal so we had to sit and wait for a space to become free. This was not in the blue badge area but we did manage the walk with our cases but with difficulty”
“Registration ANPR always seems to be a problem. Which results in a delayed entry/ exit. It does eventualy work by speaking to someone on the barrier system but it aint great!”
“Signage for the Meet & Greet area is woeful. It’s before the entrance to the main airport parking and I ended up being charged £8 to get out of long stay parking when I took the wrong lane when I missed the sign at 3:00am. Would suggest more accurate directions in the booking info as it was non-existent.
The attendant when we arrived acknowledged most people miss it.”
“The car park was completely full !
We drove around several time looking for a space for a 4x4 we eventually seen someone walking to there car who was leaving!
Very stressful.”
“First time using LJLA and I booked Meet & Greet parking for my trip, however on approach to the airport there are NO SIGNS for meet and greet. There was a sign to Fast Track (left) and a sign for Car Parks (right). I followed the car parks sign and ended up being charged £5 (on top of the £60 I already paid) for entering the wrong car park for less than 30seconds! Could easily have been avoided by having the proper signage. There was a large meet and greet sign on the corner of the turning, however there is no sign telling you that you need to go in that direction in the first place.
Getting to the Meet & Greet the staff were very friendly and helpful. The check in process is a bit more faffy compared to Manchester and Leeds Meet & Greet. Here you have to tag and label your key yourself, however the staff are there to help you if you.
On return there are no signs for Meet & Greet in the airport. I asked a couple of members of staff and they pointed me in the right direction which was exactly the same place as drop off, other airports I have used tend to move the car to a different location or have the car waiting outside the doors.
Process to get the keys back was fine, scan barcode and collect. Overall the experience of LJLA was positive, but if you book M&G make sure you turn LEFT at the junction and do not follow signs for Car Parks as you will get charged!”
“we chose meet and greet. The signage is not good enough and the printed directions are the same. Approaching from the M62 we ended up in the drop off car park and had to pay£5 which is not a good start. fortunately a kind taxi driver led us to the right road. once there the parking is excellent and just right for a pair of 75 year old pensioners.”
“Not signposted enough. Had to call to get directions. Use of the system should be simplified. Otherwise not really an issue but this is if you have not used this previously. First time use is not good.”
“Having booked the "Meet & Greet" facility, there was immediate confusion as to its location. Having not used Liverpool Airport for many years, we naturally headed for the airport not seeing a "Road Sign" for the M&G. Arriving at the airport, there was no indication as to the M&G reception. Having used one at Manchester and seeing it was on a multi storey car park, we ascended the multi storey to find it was not there and presented with an £8 exit fee, which was waived when we explained the situation. This is when we were told to exit the airport and look for the M&G on entry again. This we did but were looking for an overhead road sign or one that was "Official". Once again we ended up in the car park, this time moving to the drop off to see if we had missed the reception first time round. It took a Taxi driver to explain fully how to exit the airport (costing £5 (which was re-imbursed on complaint)) to then see the yellow "banner" directing us to the M&G (it did not look official and not obvious to a non local/frequent user). The guys when we got there were very helpful but also confirmed that others had had the same complaint. As a suggestion, when you book on line, please have clear directions on the confirmation document making it clear that the entrance is NOT accessible from the airport car park itself. I have to say this caused quite a lot of panic as we are both pensioners and was a bad start to the holiday. Now we know, we will probably use Liverpool Airport again, but it was start we could have done without.”
“There were no available disabled parking places on our arrival due to work being carried out in that area. The only parking available wasto the far left of the terminal and involved a long walk with a dissabled person. We booked this well in advance and have used the airport many times, around three times a year. It may improve customer awareness if pre bookers are notified of such major changes that effect essential parking i.e. for people with disability.”
“Very annoyed after finally getting through auto barriers we (my husband & I ) searched for a parking space for over twenty minuets along with other prepaid users, in the end we ended up using an unmarked space to park. Hence worrying whilst on our short break if the car would still be there on our return & not towed away.”
“Very disappointed that we could not get a parking space my wife his disabled and I had to leave her with case at the disabled bay while I drove round for about 10min to fine space and on way back had to leave her to go and get car. I would suggest you number bays for disabled Bay and take bookings.”
“In the past the parking has been really good, being a disabled driver, being able to park very close to the airport departure lounge. But this year proved very difficult because of building work on the hotel, a great number of disabled bays taken over for building materials. We had to park on the far side of the of the area having to walk a much greater distance with the luggage. DISSAPOINTED!”
“Easy to access however the parking was very very full took me over 20 minutes to secure a space and that was lucky someone was leaving. It’s also not the easiest to navigate when leaving the car park sections closed off. I think next time I’d rather not have the stress and just pay for a taxi”
“EASY BOOKING AND PARKING AND EXITING. Just one point we have a large mercedes sprinter van and use it to park at airports when our band travels to work abroad. sometimes using drop off But the recnet changes to car park height now mean we cannot use that to dropoff or pick up or even park. MANCHESTER has this same problem so have to use 2 vianos instead but its a shame as Liverpool used to be able to get bigger vehicles in close to drop off or long stay outdoor parking close to drop off but now we cannot.”
