“Our flight was cancelled and there was not an option on your website for a refund only an option to extend our parking. We were only in the car park for two hours as opposed to five days.
Could do better.”
“Unable to enter the car park automatically as it stated in the order process. Had to use the call button to gain access. Only stayed for the day. Prices on the expensive side.”
“Not been for a while and found it rather confusing, stuck in one way unable to get out, not what you need at 5.00am with other cars piling up behind you. Then on the way out a private van parked up trying to catch folk speeding. I’m better informed now but the booking didn’t make it clear there were multiple different car parks.”
“Arrived at 6.15am and not many spaces available, parked at far end of the site (under the bridge) having spent 15 minutes looking for a space
Having used the multi storey previously I would recommend that option for a higher price to save frustration and anxiety before joining the queues at security”
“It’s confusing which car park you have booked. You should make it clear where to go on the “map” that u email through. Use a cross.
Put some signs up that point to the car park.
Fix the website so that when u want to extend the time you can do so. Rather than presently where it just goes in a pointless, stressful and annoying loop.”
“TBH , it worked out ok , but it didnt feel like meet and greet as i never saw anybody from the parking team , it was all self service and my resposibility to make sure the keys were labelled correctly and put in the key box - which in my opinon should have a bigger sign to say deposit key here , i was not only one
looking for where the key went.”
“If you are old and have walking difficulties , no disabled parking spaces no closer to walk to terminal than purple parking other side of airport and half the price”
“Everything worked very smoothly so I would use Smartpark again. My one criticism is the drivers who think it's appropriate to park on the marked pedestrian walk ways. This forces pedestrians into the road. Perhaps you should issue penalty notices to these drivers?”
“I pre booked a space in the multi storey car park. On entering on 17/5/25 I was issued with a ticket. I thought it was number plate recognition if you pre booked. On leaving the car park 21/5/25 the ticket was not recognised and the barrier remained down. The screen said I owed £232. At this point cars were starting to queue up behind me. I pressed for assistance and eventually this was answered. I had a booking reference which I gave to the attendant who after checking it raised the barrier.”
“Booking was easy.
Car park 10min walk to terminal.
Barrier failed to open on exit - was still within allotted time. Call the button man and it was sorted .
So Ok but not seamless.”
“Easy to get there parking was a problem no disable space after 4or5 laps of the carpark I got the last space 2 spaces taken up by parking over the white lines”
“Easy well sign posted entrance but the exit needs better signage .Not knowing the long stay parking I ended on a road under bridge to extra parking. It didn't help when I came to 2 exit signs pointing in different directions .i now know with the experience to head for the left of multi story.”
“The car park itself is great - very convenient thanks - but when you book there really needs to be specific directions for the relevant car park. I missed the fast track sign and it was very stressful driving around the airport and going into the wrong places trying to find it.”
“Fast Track parking was as advertised BUT there are no signs in the arrivals terminal to direct returning passengers back to the Fast Track car park - aside from one at the far end by departures. We had to guess which way to go. While on driving out of the airport on to the main road there are NO direction signs to help decide whether to turn left or right from the airport exit. Which for a major airport is very poor.”
