“The entire process was straight forward, one thing I would say is in a car park that's largely prebooked having a don't press the button if you're prebooked system when the natural instinct of anyone pulling up to a barrier is to press the button. This leads to a notice on the windscreen and barrier on exit saying that at x amount is owed... And presumably a lot of undue stress for most people. Sort it out JLA”
“I booked online and paid. I was given instructions.
As I arrived the barrier failed to rise. I had to ring in and go through all the details again and take a ticket.
The APNR failed to find my number plate.
I am not very impressed.”
“Easy enough to find and to get in (once you realise you need to pick up the ticket from the machine). The number plate is read automatically. But as for getting out - nightmare! A lot more signage is required.”
“Whilst there are ample parking spaces at Liverpool Airport the Exit signs at night are abysmal. The car park could also do with more area markings to make it easier to locate your car.”
“I thought it was very expensive.
Also took around 15 mins to find a space.
There were no information boards to say what areas were full or had spaces, so it became a case of driving around in circles to find a place.”
“Used the long stay car park for the bank holiday weekend in August. Very easy to find and enter the car park, only problem was it was really busy so took a while to find a parking space. Would be useful for the car park to register the amount of cars in the car park and then let cars in once they know a space is available”
“Fast traxk security is a jole when busy, as no control over queues merging, amd it really was a case of needing to be rude and shove in. Security staff didnt care, nor did they want to know. Ot wasnt havinf to wait, more the fact having to be rude to those in the main queue to be able to get to the tray space.”
“Special Assistance on Arrival was poor as I felt I was made to push my wife's wheelchair by the lady behind the counter ( who was on her phone as she spoke to me).
The redeeming factor on our return journey was Stuart - he took us in a wheelchair, outside his working hours, to the Car Park as he realised we were struggling.
This kind of effort by the Special Assistance Team on our return warrants a pat on the back as it changed our perception of the Airport. Still 3 stars as our Outbound could've been so much better.
We've now rebooked Easyjet from Liverpool Airport because of the "over and above" help we received.
All the Airports offerings were exceptional including directions to the available water fountains.
Well Done!”
“Car parking fine. Shame about all the built up rubbish. Plastic bottles in particular near the euro car cabin and perimeters. Couldn't see any obvious bins either.”
“Bag drop and security were quick and easy, staff very pleasant. Air conditioning would seriously be needed throughout the airport as the heat was unbearable around most of the airport in the midst of a heatwave. Made for a very unpleasant waiting experience.”
