“Our eventual parking spot was perfect as it was directly next to the terminal. However, the directions to it were awful. We entered 2 different car parks trying to find the Fast Track parking, and had to pay to get out of both. Please ensure you give exact directions with signage to the Fast Track car parks.”
“I paid for a meet and greet parking for 2 nights which was just under £50 which added a third of the cost of my trip. When you buy meet and greet you think someone would meet you or tell you what you need to do! But no you have to work it out for yourself. I when I did use the machine it had ran out of returning ticket receipts, I had to bang on a door and hope for the best! It all when ok in the end when talking to people behind the door but not the best experience I got to admit.”
“Used fast track parking. Had an early flight and there was easy access to car park. However entrance to tha airport building was closed so it was more of a slow track entry. Exit was ok and fast.”
“Although close to the terminal and handy in that respect, the cost of parking at the Long Stay Car Park at Liverpool Airport has increased to such an extent that I have decided to no longer use the airport which is a shame as it does offer such good facilities.”
“Close to the terminal was a big positive.
Difficult to actually find a parking space, drove around for 15 minutes and was starting to panic.
The actual car park is not very well maintained. There are all trees growing through the tarmac around the edge.”
“Nice to see a big sign at meet & greet entrance. Signage into the car park area itself confusing especially the dark & alot of cars turning 1st right & having to reverse. Route to entrance needs clearer markings. Kiosk machines ok to operate if you’re used to the button pressing world. Member of staff was sitting in the back office when customers were clearly struggling. It wouldn’t hurt them to get up & help as I guess that’s what they’re there for. Key collection easy. Will definitely use again.”
“Good: well located. Not so good: confusing layout, get lost easily. Poor: needs more clear signs indicating zones and areas. Needs lots of and better signs to terminal building. Needs better signs to zones and areas, and better lighting.”
“Exit in the dark isn’t clearly marked on the gloor we was driving round and round from the raised area !
Cars parked on pedestrian walk way they should be fined as it puts people at risk having to walk in the road dragging heavy cases about .
Other than that parking is well sign posted and hand for airport .”
“Car park was easy to find, but lack of gritting meant that it was incredibly icy, and the conditions were dangerous. I would choose an undercover car park next time. The exit signs were also hard to see, so that could be improved upon.”
“Very close parking to terminal entrance, although it wasn’t very well signed posted on approach to the airport. Upon our return from our breakaway, the same terminal entrance door was locked, and we had to use another door further away to exit the terminal, which left us a lot further from the car park. Oh, and for some unknown reason, we didn’t have our security fast passes that we paid for with our parking cost. Why?”
“I attended the M and G , no staff to help my elderly disabled mother in law , no wheel chairs , she had to walk into the terminal, which was very difficult, we had carry her at one point !! And on our return the same thing”
“Maybe their fault but not allowing a cancellation once in the 24 hours before the flight meant that we couldn’t get a refund when our flight was cancelled the day before due to storm Darragh”
“Good online booking service. Customer service could be improved. My flight into Liverpool was delayed overnight and therefore I incurred an overstay charge. I am trying to get in touch with Liverpool airport parking to receive an invoice for the charge so I can claim back from the airline in a timely manner. My email has been acknowledged, however I am still awaiting the invoice. I would appreciate if customer service could be more prompt in their provision of this invoice.”
“to far away, and cheaper to park closer, why have they put it in the far corner ??, if you use this you will need an umbrella if raining, no cover at all.”
“Grand . It's very tight to get round . Trying to find the exit out of the long stay carpark was a nightmare the first time . Not easy to figure out . Poor signage .”
“The meet and greet service is a good idea but being located a short walk away from the departure entrance detracts. The drop off and collect processes themselves are easy to follow, once you have found the car park which is much less straightforward and less well signposted than it should be. On a freezing and wet early morning, having to walk a fairway without shelter to departures is not quite the premium service that the concept otherwise should provide.”
“When we booked the car park,we were told not to take a ticket,the barrier would lift automatically,but when we arrived the barrier did not raise and after a couple of minutes we pressed for a ticket which was a thin piece of paper not a card ticket,the barrier raised.
On our departure we approached the barrier nothing happened,pressed the call button and gave my details to your employee who raised the barrier.
Do you operate a NPR SYSTEM or a ticket system ?.”
